Retail Advisor
EE
£25684/annum
WR1 2QL
Full time, part time, permanent
The Breakroom Take
- Good employer
- Pays all ages fairly
- Recommended by students
- Recommended by parents
- Respectful managers
- Proper training
- Proper breaks
About EE
EE is a mobile network operator and internet service provider.
Job description from EE
Retail Advisor
Working Hours – 16 hours per week
Location – Worcester
£13.12 p/h plus 20% on target commission
REQUIREMENTS - 16 hours with full 7 day flexibility
Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.
If you’re a curious person who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of experience from navigating challenging situations, or maybe you have the resilience from raising a family? If so, you have the transferrable skills to succeed in a Retail Advisor role with EE.
You don’t need specific experience to apply. We’ll give you all the training you need to be the face of our brand – You just need to bring your personality and soon you’ll be talking to customers and building lasting relationships.
What’s in it for you?
A great starting salary of £13.12 p/h plus an uncapped commission scheme
Huge discounts off EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
#LI-ONSITE
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do EE pay customer advisors enough to live on?
Most people are paid a living wage.
How we know this
70% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 56 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do EE pay customer advisors market rates?
Most people are paid above average for their job.
How we know this
73% of people are paid above average for the type of work they do.Based on data from 30 people who took the Breakroom Quiz between November 2024 and October 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
-
Everyone is paid the same, whatever their age
Do customer advisors at EE get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what EE pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 59 people who took the Breakroom Quiz between October 2023 and October 2025.
Needs improving
-
Most people don’t get paid breaks
Do customer advisors at EE get paid breaks?
No. Most people don’t get paid breaks.
How we know this
78% of people say they don’t get paid breaks.Based on data from 59 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
-
Only some people get sick pay
Do EE pay customer advisors sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
50% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 56 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do customer advisors at EE do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
40% of people report that they do extra work that they don’t get paid for.Based on data from 50 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do customer advisors get of their shift pattern at EE?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 11% of people with changing schedules report getting one week notice or less.
- 22% of people with changing schedules report getting two weeks notice.
- 22% of people with changing schedules report getting three weeks notice.
- 44% of people with changing schedules report getting four weeks notice or more.
Based on data from 36 people who took the Breakroom Quiz between November 2023 and October 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do customer advisors at EE worry about hours?
Most people don’t worry about getting enough hours.
How we know this
92% of people report they don’t worry about getting enough hours.Based on data from 26 people who took the Breakroom Quiz between November 2023 and October 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do customer advisors at EE get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
41% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 51 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for customer advisors at EE to change shifts?
Some people find it hard to change shifts.
How we know this
57% of people report that it’s hard to change shifts if they need to.Based on data from 37 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for customer advisors to book a holiday at EE?
Most people find it easy to book holiday.
How we know this
71% of people report it’s easy to book holidays.Based on data from 58 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do EE managers change customer advisors shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
90% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 49 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for customer advisors to take sick leave at EE?
Some people find it hard to take sick leave.
How we know this
41% of people report that it’s hard to take time off if they are sick.Based on data from 54 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most parents say it’s good
Is working as customer advisors at EE good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
77% of people who care for a child or other relative report this is a good place to work.Based on data from 13 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
-
Most people feel treated with respect
Do customer advisors at EE feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
85% of people say they’re treated with respect by their managers.Based on data from 54 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do customer advisors at EE get proper breaks?
Most people get proper breaks.
How we know this
77% of people report that they get to take proper breaks.Based on data from 56 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for customer advisors to work at EE?
Some people feel stressed here.
How we know this
62% of people say they often feel stressed at work.Based on data from 58 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do customer advisors at EE enjoy their jobs?
Only some people enjoy their job.
How we know this
40% of people report they don’t enjoy their job.Based on data from 50 people who took the Breakroom Quiz between October 2023 and October 2025.
Okay
-
Only some people recommend their team
Do customer advisors at EE recommend working with their team?
Only some people recommend working with their team.
How we know this
37% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 30 people who took the Breakroom Quiz between November 2024 and October 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do customer advisors get enough training when they start at EE?
Some people didn’t get enough training when they started.
How we know this
34% of people report they didn’t get enough training when they started working here.Based on data from 58 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are customer advisors given support to progress at EE?
Only some people are given support to progress here.
How we know this
In the last year, 42% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 53 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
-
Head office only partly understands what’s happening
Do customer advisors think EE head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
64% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 58 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
-
Most people feel well informed by head office
Do customer advisors feel well informed about how EE is doing?
Most people feel well informed about how the company is doing.
How we know this
74% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 53 people who took the Breakroom Quiz between October 2023 and October 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What EE employees say about their job
-
Best thing
The benefits and Pay
Worst thing
Unpaid Break, Never leave on time, hard to change your shift due the system being hold and management not really there to support you.
Tech advisor at EE, June 2025
-
Best thing
Good team mates. Good discounts. Good rota and easy to take time off on your rota days to work it back.
Worst thing
High targets
Sales advisor at EE, May 2025
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