Sales Assistant
Schuh
Estimated pay: £8.83-11.62 per hour
4 Central Way, BT64 1AA, United Kingdom
The Breakroom Take
- People enjoy this job
- Recommended by students
- Respectful managers
- Proper training
- Proper breaks
About Schuh
Schuh is a retailer. They sell footwear for women, men and children.
Job description from Schuh
Candidates must be available weekends, midday to evenings.
Hourly rates will match or exceed the national minimum wage for your age.
About what you'll be doing -
- Delivering the highest level of customer service possible, greeting and approaching customers and providing in depth product knowledge
- Striving to meet KPIs and personal targets
- Processing payments, customer orders and reservations
- Stock management and shop floor merchandising
- Maintaining high standards both on shop floor and in back areas
- Assisting with opening/shutdown procedures
- Previous experience is not essential, however customer service and/or retail experience would be preferable. Full training will be given for the role.
About what you'll get -
- Up to 40% product discount for you and your loved ones as well as an annual 100% discount up to the value of £75 / €85 for shoes to wear to work
- Up to 29 days holiday (including bank holidays) increasing to 34 after three years' service
- Your birthday off to celebrate you
- Flexible working hours / contracts to work when suits you
- Perk platform for hundreds of discounts
- Manage, save and access your wages as you earn them to get paid your way
- Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services.
- A pension scheme to help you save for the future
About schuh -
At schuh we are the 'Same but different'.
By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.
We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.
Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact talent@schuh.co.uk
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
-
Needs improving
-
Most people aren’t paid a living wage
Do Schuh pay sales assistants enough to live on?
Most people are not paid a living wage.
How we know this
96% of people say they are paid below the Real Living Wage for where they live.Based on data from 78 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Schuh pay sales assistants market rates?
Most people are paid less than average for their job.
How we know this
85% of people are paid below average for the type of work they do.Based on data from 81 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Under 21s get paid less than everyone else
Do sales assistants at Schuh get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Schuh pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 116 people who took the Breakroom Quiz between December 2023 and November 2025.
Needs improving
-
Most people don’t get paid breaks
Do sales assistants at Schuh get paid breaks?
No. Most people don’t get paid breaks.
How we know this
95% of people say they don’t get paid breaks.Based on data from 61 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Schuh pay sales assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
87% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 61 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do sales assistants at Schuh do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
76% of people report that they don’t do extra unpaid work.Based on data from 71 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do sales assistants get of their shift pattern at Schuh?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 7% of people with changing schedules report getting one week notice or less.
- 46% of people with changing schedules report getting two weeks notice.
- 36% of people with changing schedules report getting three weeks notice.
- 11% of people with changing schedules report getting four weeks notice or more.
Based on data from 81 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Needs improving
-
Most people worry about their hours
Do sales assistants at Schuh worry about hours?
Most people worry about getting enough hours.
How we know this
68% of people report they worry about getting enough hours.Based on data from 81 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
-
Most people get a choice of shifts
Do sales assistants at Schuh get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
73% report that their manager gives them enough choice over which shifts they work.Based on data from 74 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
-
Easy to change shifts
How easy is it for sales assistants at Schuh to change shifts?
Most people find it easy to change shifts.
How we know this
72% of people report that it’s easy to change shifts if they need to.Based on data from 61 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for sales assistants to book a holiday at Schuh?
Most people find it easy to book holiday.
How we know this
81% of people report it’s easy to book holidays.Based on data from 72 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Schuh managers change sales assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
47% of people say their manager changes their shifts at the last minute.Based on data from 72 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for sales assistants to take sick leave at Schuh?
Some people find it hard to take sick leave.
How we know this
41% of people report that it’s hard to take time off if they are sick.Based on data from 63 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is sales assistants at Schuh job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
86% of students report this is a good place to work if you’re studying.Based on data from 57 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
-
Good
-
Most people feel treated with respect
Do sales assistants at Schuh feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
82% of people say they’re treated with respect by their managers.Based on data from 67 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do sales assistants at Schuh get proper breaks?
Most people get proper breaks.
How we know this
86% of people report that they get to take proper breaks.Based on data from 59 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for sales assistants to work at Schuh?
Some people feel stressed here.
How we know this
60% of people say they often feel stressed at work.Based on data from 73 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do sales assistants at Schuh enjoy their jobs?
Most people enjoy their job.
How we know this
70% of people report they enjoy their job.Based on data from 64 people who took the Breakroom Quiz between November 2024 and November 2025.
Okay
-
Only some people recommend their team
Do sales assistants at Schuh recommend working with their team?
Only some people recommend working with their team.
How we know this
44% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 81 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do sales assistants get enough training when they start at Schuh?
Most people got enough training when they started.
How we know this
72% of people report they got enough training when they started working here.Based on data from 71 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales assistants given support to progress at Schuh?
Only some people are given support to progress here.
How we know this
In the last year, 51% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 69 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do sales assistants think Schuh head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
69% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 59 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do sales assistants feel well informed about how Schuh is doing?
Only some people feel well informed about how the company is doing.
How we know this
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 74 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Schuh employees say about their job
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Best thing
I get the hours I can work and when they need people they ask everyone to see who can and can't work that day
Worst thing
Nothing
Stockroom at Schuh, October 2025
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Best thing
The discount
Worst thing
Probably everything really, there’s obviously favouritism and people get singled out and basically bullied by the managers they’re horrible they care more about selling and everything most of them are on a power trip or are just completely incompetent
Retail assistant at Schuh, August 2025
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About this pay
CloseEstimated pay
This pay estimate is based on data from 81 Schuh employees who took the Breakroom Quiz between November 2024 and November 2025.
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