Assistant Manager | Westfield, White City
Lululemon
No pay info
London, Greater London, EC1A, United Kingdom
Full time
The Breakroom Take
- People enjoy this job
- Good employer
- Respectful managers
- Proper training
- Learn new skills
- Proper breaks
About Lululemon
Lululemon is a Canadian multinational athletic apparel retailer. They operate stores in the UK and online.
Job description from Lululemon
Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.
Key Responsibilities of the Job
Leadership and People Management
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Support the store's recruiting and hiring process, onboarding training, and overall performance management activities.
- Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
- Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
- Establish supportive and productive relationships with all team members, focusing on personal and professional development.
- Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations.
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
- Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.
- Implement the Store Manager's vision for the store and cascade to team members.
- Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
- Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement.
- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
- Open and close the store in accordance with the opening and closing checklists.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
- Accountable for delegated aspects of controllable budget or labour hours
- Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
- Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
- Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
- Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
- Resilience: Remains persistent; recovers quickly from setbacks
Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Willing to work as part of a team and also complete work independently
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work in an environment with bright lights and loud music
- Work experience in leadership or people management
- Education: High school diploma, GED, or equivalent
- Education: Bachelor's degree or equivalent
- Experience: 1 year retail or sales specific management experience
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
|fill:rgba(255,157,151,0.5)|width:2|enc:adoyHpuR^yPzAiPtCeOjEsMzFuKbHgI`IqFvIsCbJq@`Jp@vItC`IpFbHfIzFrKjErMtCdOzAhP^xP_@xP{AfPuCdOkErM{FtKcHfIaIpFwIrCaJp@cJq@wIsCaIqFcHgI{FsKkEuMuCeO{AgP_@yP)
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Lululemon pay a living wage?
Most people are paid a living wage.
How we know this
87% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 15 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Lululemon pay market rates?
Most people are paid above average for their job.
How we know this
100% of people are paid above average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between September 2023 and August 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do workers at Lululemon get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 16 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do Lululemon pay sick pay?
Yes. Most people get proper sick pay.
How we know this
81% of people say they would get paid if they were sick but scheduled to work.Based on data from 16 people who took the Breakroom Quiz between September 2023 and August 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do workers at Lululemon do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
88% of people report that they don’t do extra unpaid work.Based on data from 16 people who took the Breakroom Quiz between July 2023 and June 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Lululemon?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 6% of people with changing schedules report getting one week notice or less.
- 81% of people with changing schedules report getting two weeks notice.
- 6% of people with changing schedules report getting three weeks notice.
- 6% of people with changing schedules report getting four weeks notice or more.
Based on data from 16 people who took the Breakroom Quiz between July 2023 and June 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do workers at Lululemon worry about hours?
Most people don’t worry about getting enough hours.
How we know this
93% of people report they don’t worry about getting enough hours.Based on data from 14 people who took the Breakroom Quiz between July 2023 and June 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
-
Most people get a choice of shifts
Do Lululemon workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
69% report that their manager gives them enough choice over which shifts they work.Based on data from 16 people who took the Breakroom Quiz between July 2023 and June 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for Lululemon workers to change shifts?
Some people find it hard to change shifts.
How we know this
43% of people report that it’s hard to change shifts if they need to.Based on data from 14 people who took the Breakroom Quiz between July 2023 and June 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it to book a holiday at Lululemon?
Most people find it easy to book holiday.
How we know this
81% of people report it’s easy to book holidays.Based on data from 16 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Lululemon managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
100% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 16 people who took the Breakroom Quiz between July 2023 and June 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
-
Most people find it easy to take sick leave
How easy is it to take sick leave at Lululemon?
Most people find it easy to take sick leave.
How we know this
88% of people report that it’s easy to take time off if they are sick.Based on data from 17 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Good
-
Most people feel treated with respect
Do people at Lululemon feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
92% of people say they’re treated with respect by their managers.Based on data from 13 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do people at Lululemon get proper breaks?
Most people get proper breaks.
How we know this
75% of people report that they get to take proper breaks.Based on data from 16 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful to work at Lululemon?
Some people feel stressed here.
How we know this
63% of people say they often feel stressed at work.Based on data from 16 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do people at Lululemon enjoy their jobs?
Most people enjoy their job.
How we know this
73% of people report they enjoy their job.Based on data from 15 people who took the Breakroom Quiz between August 2023 and August 2025.
Okay
-
Only some people recommend their team
Do people at Lululemon recommend working with their team?
Only some people recommend working with their team.
How we know this
35% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 17 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do people get enough training when they start at Lululemon?
Most people got enough training when they started.
How we know this
88% of people report they got enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
-
Most people get support to progress
Are people given support to progress at Lululemon?
Most people are given support to progress here.
How we know this
In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do people think Lululemon head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 18 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
-
Most people feel well informed by head office
Do workers feel well informed about how Lululemon is doing?
Most people feel well informed about how the company is doing.
How we know this
71% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between August 2023 and August 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Lululemon employees say about their job
-
Best thing
Benefits are good
Worst thing
Poor communication, high expectations and underpaid for the work you do. Minimum scope of career progression unless you are good friends with ASMs and SMs.
Educator at Lululemon, July 2024
-
Best thing
Perks and benefits
Worst thing
Stress, schedules, customers, shift patterns
Key leader at Lululemon, October 2022
Similar jobs near EC1A
Find more jobs like this
CloseSave 11 hours a week searching for something new. We can get you…
- The pay you’re looking for
- The hours that you need
- Jobs close to where you live
Answer a few simple questions and we’ll find something that’s right for you. (You can get back to this job later.)
No thanks, I want to applyApplying will take you to a different website.
Type in your email to save this job
Close
By clicking “Save this job” you’re agreeing to our Terms of Use and acknowledge you’ve read our Privacy Policy.
If you don’t already have a Breakroom account we’ll email you a link to set one up.
About this pay
CloseWhy is there no pay info?
Sometimes employers don’t give us pay information for their jobs.
Where we can, we show an estimate for their pay.
However, sometimes even that isn’t possible.