Complex Care Assistant
City and County Healthcare Group
From £13.00 per hour
Colchester, Essex, CO1, United Kingdom
Part time
The Breakroom Take
- People enjoy this job
- Respectful managers
About City and County Healthcare Group
City and County Healthcare Group provide home care services.
Job description from City and County Healthcare Group
Location: Harwich, Essex
Pay Rate: £13 per hour
Shifts Available: 12 - 24 hours per week / 9 am - 9 pm / Sat & Sun alternate weekends / occasional cover on weekdays
Access to a vehicle is required due to the nature of the role.
What we offer
Advantage Healthcare is part of City & County Healthcare Group. You'll have access to all the resources, career pathways, benefits, investments, opportunities, and security that being part of City & County Healthcare Group brings. It's the best of both worlds.
What you'll get
- Maternity/Paternity leave
- Pension scheme
- Paid annual leave
- Refer a friend scheme
- Cycle-to-work scheme
- Enhanced DBS check
Job Description
What you'll do
We are looking for a Complex Care Assistant to support a client who is actively engaged in the community. The client enjoys a variety of activities, including swimming, visiting the zoo, day trips, walking, and visiting churches. Excellent communication skills are essential to provide effective support and help the client make the most of their social and recreational activities. If you are compassionate, reliable, and enjoy supporting an active lifestyle, this role is for you.
Qualifications
What you'll need
You don't need complex care experience to apply for this role as this is a fantastic opportunity to grow your skills and become part of a team that makes a real difference. You'll receive full training and ongoing clinical support to develop in key areas such as tracheostomy care, ventilation, seizure management, and stoma care - and much more.
Additional Information
Why choose us?
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech, and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice, and security. Join us on our journey and continue yours.
City and County Healthcare Group is an equal opportunities employer.
Keywords: Carer, Care Assistant, Care Professional, Care Worker, Healthcare Assistants, Support Workers
Job insights from Breakroom
Care workers and assistants
Care workers and assistants help support people in their daily lives to live as independently as possible
What you’ll do as a care worker/assistant:
- Help with social or physical activities
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
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What employees say
Pay
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Good
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Most people are paid a living wage
Do City and County Healthcare Group pay a living wage?
Most people are paid a living wage.
How we know this
69% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do City and County Healthcare Group pay market rates?
Only some people are paid above average for their job.
How we know this
36% of people are paid below average for the type of work they do.Based on data from 14 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at City and County Healthcare Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
75% of people say they don’t get paid breaks.Based on data from 16 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do City and County Healthcare Group pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
79% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Needs improving
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Most people do unpaid extra work
Do workers at City and County Healthcare Group do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
73% of people report that they do extra work that they don’t get paid for.Based on data from 11 people who took the Breakroom Quiz between October 2023 and September 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at City and County Healthcare Group?
Most people find it easy to book holiday.
How we know this
69% of people report it’s easy to book holidays.Based on data from 16 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at City and County Healthcare Group?
Some people find it hard to take sick leave.
How we know this
57% of people report that it’s hard to take time off if they are sick.Based on data from 14 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at City and County Healthcare Group?
Most people work a lot more hours than their contact..
How we know this
80% of people report working 8 hours or more than their contract.Based on data from 10 people who took the Breakroom Quiz between May 2024 and January 2026.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Workplace
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Good
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Most people feel treated with respect
Do people at City and County Healthcare Group feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do people at City and County Healthcare Group get proper breaks?
Most people don’t get proper breaks.
How we know this
73% of people report that they don’t get to take proper breaks.Based on data from 15 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at City and County Healthcare Group?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 15 people who took the Breakroom Quiz between March 2024 and January 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at City and County Healthcare Group enjoy their jobs?
Most people enjoy their job.
How we know this
85% of people report they enjoy their job.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Okay
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Only some people recommend their team
Do people at City and County Healthcare Group recommend working with their team?
Only some people recommend working with their team.
How we know this
56% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 16 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at City and County Healthcare Group?
Some people didn’t get enough training when they started.
How we know this
44% of people report they didn’t get enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at City and County Healthcare Group?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think City and County Healthcare Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how City and County Healthcare Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 14 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What City and County Healthcare Group employees say about their job
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Best thing
The clients
Worst thing
The schedules don't allow sufficient time for travel.
The rota is never in the right order
Backup is unreliable
It can be difficult to get ppeCare assistant at City and County Healthcare Group, October 2024
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Best thing
I am appreciated by my colleagues and managers
Worst thing
The pay is too low. Have to work long hours to make decent wages. There is no sick pay
Senior carer at City and County Healthcare Group, May 2024
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