Care Assistant
Care Concern Group
£12.81-13.27 per hour
Hampton, Greater London, TW12 2DW, United Kingdom
Full time, part time
The Breakroom Take
- People enjoy this job
About Care Concern Group
Care Concern Group is a home care provider.
Job description from Care Concern Group
Be the caring heart of our home become a Care Assistant at Hampton Care Home!
At Hampton Care Home, we believe every moment of care matters. As a Care Assistant, you'll provide compassionate, person-centred support to our residents, helping them live with dignity, independence, and joy.
Role: Care Assistant
Location: Hampton Care Home, Upper Sunbury Road, Hampton, Middlesex, TW12 2DW
Salary: £12.81 to £13.27 per hour, depending on qualifications
Hours: Full Time, Part Time and Bank opportunities available, working on a rota including weekends and public holidays
In this rewarding role, you'll work individually and as part of a supportive team to deliver the highest standards of care and companionship to our residents.
What you'll be doing:
- Checking on residents throughout the day and night to ensure their wellbeing and comfort
- Providing personal care with kindness and respect, supporting residents with daily activities while encouraging their independence
- Helping residents maintain their dignity and self-esteem through patient, compassionate care
- Contributing to care plans by working alongside residents and their families or representatives
- Supporting residents to take part in wellbeing and social activities both inside and outside the home
- Building positive, trusting relationships with residents, families, and your team
What you'll bring:
- A professional, reliable, and flexible approach to your work
- Strong communication skills, both written and verbal
- A respectful, courteous, patient, and compassionate manner at all times
- Ideally, a Level 2 or 3 qualification in Health and Social Care (or willingness to work towards it)
- The ability to work well independently and as part of a team
Why join Canford Healthcare?
We're a family-run care provider driven by values that truly matter: Care, Family, Honesty, and Commitment. You'll be part of a friendly, supportive team that values your dedication and helps you grow both personally and professionally.
Ready to bring your caring nature and make a real difference every day?
Apply now and become a valued Care Assistant.
Job insights from Breakroom
Care workers and assistants
Care workers and assistants help support people in their daily lives to live as independently as possible
What you’ll do as a care worker/assistant:
- Help with social or physical activities
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Care Concern Group pay care assistants enough to live on?
Some people are not paid a living wage.
How we know this
42% of people say they are paid below the Real Living Wage for where they live.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Care Concern Group pay care assistants market rates?
Only some people are paid above average for their job.
How we know this
46% of people are paid below average for the type of work they do.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do care assistants at Care Concern Group get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
67% of people say they don’t get paid breaks.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Care Concern Group pay care assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do care assistants at Care Concern Group do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
36% of people report that they do extra work that they don’t get paid for.Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do care assistants get of their shift pattern at Care Concern Group?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 9% of people with changing schedules report getting one week notice or less.
- 27% of people with changing schedules report getting two weeks notice.
- 18% of people with changing schedules report getting three weeks notice.
- 45% of people with changing schedules report getting four weeks notice or more.
Based on data from 11 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do care assistants at Care Concern Group worry about hours?
Most people don’t worry about getting enough hours.
How we know this
69% of people report they don’t worry about getting enough hours.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do care assistants at Care Concern Group get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
62% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to change shifts
How easy is it for care assistants at Care Concern Group to change shifts?
Most people find it hard to change shifts.
How we know this
73% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for care assistants to book a holiday at Care Concern Group?
Some people find it hard to book holiday.
How we know this
58% of people report it’s hard to book holidays.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Care Concern Group managers change care assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
75% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for care assistants to take sick leave at Care Concern Group?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 10 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Good
-
Most people get proper breaks
Do care assistants at Care Concern Group get proper breaks?
Most people get proper breaks.
How we know this
69% of people report that they get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for care assistants to work at Care Concern Group?
Most people feel stressed here.
How we know this
85% of people say they often feel stressed at work.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do care assistants at Care Concern Group enjoy their jobs?
Most people enjoy their job.
How we know this
70% of people report they enjoy their job.Based on data from 10 people who took the Breakroom Quiz between January 2024 and January 2026.
Needs improving
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Most people don’t recommend their team
Do care assistants at Care Concern Group recommend working with their team?
Not many people recommend working with their team.
How we know this
69% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do care assistants get enough training when they start at Care Concern Group?
Some people didn’t get enough training when they started.
How we know this
55% of people report they didn’t get enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between January 2024 and November 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are care assistants given support to progress at Care Concern Group?
Most people aren’t given support to progress here.
How we know this
In the last year, 75% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do care assistants think Care Concern Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 13 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do care assistants feel well informed about how Care Concern Group is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
83% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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