Senior Care Assistant
Home Instead
£13.60-15.10 per hour
Horsham, Norfolk, NR10, United Kingdom
Full time
The Breakroom Take
- People enjoy this job
- Pays all ages fairly
- Recommended by parents
- Respectful managers
- Proper training
About Home Instead
Home Instead is a care franchise. They offer home care for older people.
Job description from Home Instead
Home Instead is the world's leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enable us to provide personalised support.
Job Description
Job Summary
We are seeking a compassionate and dedicated Senior Care Assistant to join our team. The ideal candidate will play a vital role in providing high-quality care to our clients, ensuring their comfort and well-being. You will be responsible for supervising care staff, implementing care plans, and fostering a supportive environment within the clients own home. Strong leadership skills and the ability to communicate effectively with both residents and team members are essential for success in this role.
- Excellent pay rates - from £13.60 to £15.10 per hour, plus enhanced bank holiday rates of double the hourly rate
- Refer a Friend Bonus for both you and your friend.
- Support of local office.
- Opportunities for career progression.
- Access to Blue Light Card
- We pay for your enhanced DBS check
- Mileage -paid separately
- Training - fully paid award winning training, including Care Certification and City & Guilds accredited Dementia training
- Employee assistance programme - available 24/7 details/ other health plans
- Exclusive discounts scheme - at supermarkets, utility providers and more
Duties
- Supervise and support care staff in delivering exceptional care to clients.
- Assist in the development and implementation of individual care plans tailored to each clients needs.
- Provide personal care to clients, including assistance with daily activities such as bathing, dressing, and mobility.
- Maintain accurate records of clients progress and report any changes in their condition to senior management.
- Ensure compliance with health and safety regulations.
- Utilise IT systems effectively for record-keeping and communication purposes.
- Must be able to provide weekend On Call service 2 x per month
Join us in making a difference in the lives of our clients by providing compassionate support and exceptional care.
Qualifications
- A kind heart
- Minimum Level 3 Diploma or Certificate in Health and Social Care
- A knowledge of the local area would be beneficial
- Previous experience in senior care or a similar role is preferred.
- Strong leadership skills with the ability to supervise and motivate a team effectively.
- Excellent communication skills, both verbal and written, to interact with clients, families, and colleagues.
- Knowledge of care plans and the ability to implement them effectively.
- A genuine passion for providing high-quality care to clients in their homes.
- Driver with access to own vehicle
- A commitment to ongoing professional development
- You must have the right to work in the UK (please note we do not offer visa sponsorship)
Additional Information
As a Senior Care Professional, you will receive industry leading training, great rates of pay and excellent support.
If you're looking for work which is extremely rewarding and satisfactory and have a high-degree of flexibility to meet our clients' needs, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Videos To Watch
https://www.youtube.com/watch?v=C_VZ6PnRFgY
Job insights from Breakroom
Senior care workers
Senior care workers support care workers and assistants help people in their daily lives to live as independently as possible.
What you’ll do as a senior care workers:
- Help with social or physical activities
- Train
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Managing people
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Home Instead pay senior carers enough to live on?
Most people are paid a living wage.
How we know this
80% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 10 people who took the Breakroom Quiz between August 2024 and February 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £13.45 per hour, and £14.80 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Home Instead pay senior carers market rates?
Only some people are paid above average for their job.
How we know this
47% of people are paid below average for the type of work they do.Based on data from 15 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do senior carers at Home Instead get paid breaks?
No. Most people don’t get paid breaks.
How we know this
86% of people say they don’t get paid breaks.Based on data from 14 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Home Instead pay senior carers sick pay?
No. Most people don’t get proper sick pay.
How we know this
87% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 15 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Needs improving
-
Most people do unpaid extra work
Do senior carers at Home Instead do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
70% of people report that they do extra work that they don’t get paid for.Based on data from 10 people who took the Breakroom Quiz between December 2023 and November 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do senior carers get of their shift pattern at Home Instead?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 50% of people with changing schedules report getting one week notice or less.
- 30% of people with changing schedules report getting two weeks notice.
- 10% of people with changing schedules report getting three weeks notice.
- 10% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between December 2023 and November 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do senior carers at Home Instead worry about hours?
Some people worry about getting enough hours.
How we know this
60% of people report they worry about getting enough hours.Based on data from 10 people who took the Breakroom Quiz between December 2023 and November 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
-
Most people get a choice of shifts
Do senior carers at Home Instead get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
73% report that their manager gives them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between December 2023 and November 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
-
Easy to book holiday
How easy is it for senior carers to book a holiday at Home Instead?
Most people find it easy to book holiday.
How we know this
77% of people report it’s easy to book holidays.Based on data from 13 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
-
Shifts get changed at short notice
Do Home Instead managers change senior carers shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
80% of people say their manager changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between December 2023 and November 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for senior carers to take sick leave at Home Instead?
Some people find it hard to take sick leave.
How we know this
47% of people report that it’s hard to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between December 2023 and November 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do senior carers at Home Instead feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 14 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do senior carers at Home Instead get proper breaks?
Most people don’t get proper breaks.
How we know this
75% of people report that they don’t get to take proper breaks.Based on data from 12 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for senior carers to work at Home Instead?
Most people feel stressed here.
How we know this
83% of people say they often feel stressed at work.Based on data from 12 people who took the Breakroom Quiz between March 2024 and January 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do senior carers at Home Instead enjoy their jobs?
Most people enjoy their job.
How we know this
77% of people report they enjoy their job.Based on data from 13 people who took the Breakroom Quiz between March 2024 and January 2026.
Okay
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Only some people recommend their team
Do senior carers at Home Instead recommend working with their team?
Only some people recommend working with their team.
How we know this
53% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 15 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do senior carers get enough training when they start at Home Instead?
Most people got enough training when they started.
How we know this
93% of people report they got enough training when they started working here.Based on data from 14 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are senior carers given support to progress at Home Instead?
Most people are given support to progress here.
How we know this
In the last year, 80% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do senior carers think Home Instead head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
60% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do senior carers feel well informed about how Home Instead is doing?
Only some people feel well informed about how the company is doing.
How we know this
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 14 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Home Instead employees say about their job
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Best thing
Being out and about helping people. Would want to stuck in an office.
Worst thing
Clients dying which sad but it also means your hours drop considerably.
Employee at Home Instead, June 2025
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Best thing
Met new people's, helping to improve the life of the ones in need
Worst thing
Not have enaf hours ,the rules e pay rates not clear ,everyone is diferent,
Senior carer at Home Instead, December 2023
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