MET Technician
Direct LineThe Breakroom Take
- Good employer
- Good shift notice
- Recommended by parents
- Respectful managers
- Proper training
- Proper breaks
About Direct Line
Direct Line is an insurance company.
Job description from Direct Line
base salary up to £50000 plus uncapped earning potential.
In addition to the above you will receive a 9% employer contributed pension - regardless of whether you contribute into your pension or not! Other benefits associated to this role are outlined below.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you'll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you'll find a place where you can really thrive. We've got this!
What you'll be doing
As a MET Technician we want you to bring your previous experience, skills and knowledge to the team. You'll need to demonstrate your experience in stripping, refurbishing, and fitting a wide variety of vehicles, as well as working to meet our customer's needs. If you love to stay busy this role is really for you. You will work within a team of painters, panel beaters and other MET fitters reporting to your workshop controller.
This is a permanent onsite role.
What you'll need
The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.
MET (Mechanical, Electrical and Trim) Technician
All roles are at the heart of our Auto Services business, and you'll need be enthusiastic, upbeat and committed to delivering the best repair service.
As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety as well as in line with Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
#LI-LC1
#LI-Onsite
Job insights from Breakroom
Vehicle mechanics and technicians
Vehicle mechanics repair and service cars, vans and other vehicles
What you’ll do as a vehicle mechanic and technician:
- Drive vehicles
- Maintenance of vehicles and tools
- Understand mechanics and engineering
- Responsible for health and safety
- Ability to repair and replace parts needed
Is it right for you?
This job may involve:
- Driving
- Physical activities
- Heavy lifting
- Wearing a uniform
What employees say
Pay
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Good
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Most people are paid a living wage
Do Direct Line pay a living wage?
Most people are paid a living wage.
How we know this
81% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 37 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Direct Line pay market rates?
Only some people are paid above average for their job.
How we know this
37% of people are paid below average for the type of work they do.Based on data from 30 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do workers at Direct Line get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
39% of people say they don’t get paid breaks.Based on data from 38 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Direct Line pay sick pay?
Yes. Most people get proper sick pay.
How we know this
84% of people say they would get paid if they were sick but scheduled to work.Based on data from 32 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Direct Line do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
81% of people report that they don’t do extra unpaid work.Based on data from 42 people who took the Breakroom Quiz between November 2023 and November 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at Direct Line?
Most people get 4 weeks notice of when they’re working.
How we know this
- 4% of people with changing schedules report getting one week notice or less.
- 11% of people with changing schedules report getting two weeks notice.
- 7% of people with changing schedules report getting three weeks notice.
- 78% of people with changing schedules report getting four weeks notice or more.
Based on data from 27 people who took the Breakroom Quiz between November 2023 and November 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Direct Line worry about hours?
Most people don’t worry about getting enough hours.
How we know this
93% of people report they don’t worry about getting enough hours.Based on data from 15 people who took the Breakroom Quiz between January 2024 and December 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Direct Line workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
63% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 35 people who took the Breakroom Quiz between November 2023 and November 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Direct Line workers to change shifts?
Some people find it hard to change shifts.
How we know this
67% of people report that it’s hard to change shifts if they need to.Based on data from 24 people who took the Breakroom Quiz between November 2023 and November 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Direct Line?
Most people find it easy to book holiday.
How we know this
76% of people report it’s easy to book holidays.Based on data from 41 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Direct Line managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
97% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 37 people who took the Breakroom Quiz between November 2023 and November 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Direct Line?
Some people find it hard to take sick leave.
How we know this
37% of people report that it’s hard to take time off if they are sick.Based on data from 38 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working at Direct Line good if you’re a parent or carer?
Most parents and carers say this is a good place to work.
How we know this
80% of people who care for a child or other relative report this is a good place to work.Based on data from 30 people who took the Breakroom Quiz between January 2024 and December 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
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Most people feel treated with respect
Do people at Direct Line feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 36 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Direct Line get proper breaks?
Most people get proper breaks.
How we know this
90% of people report that they get to take proper breaks.Based on data from 40 people who took the Breakroom Quiz between November 2024 and November 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Direct Line?
Some people feel stressed here.
How we know this
54% of people say they often feel stressed at work.Based on data from 37 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Direct Line enjoy their jobs?
Only some people enjoy their job.
How we know this
39% of people report they don’t enjoy their job.Based on data from 33 people who took the Breakroom Quiz between December 2024 and December 2025.
Okay
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Only some people recommend their team
Do people at Direct Line recommend working with their team?
Only some people recommend working with their team.
How we know this
39% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 41 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Direct Line?
Most people got enough training when they started.
How we know this
78% of people report they got enough training when they started working here.Based on data from 41 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Direct Line?
Only some people are given support to progress here.
How we know this
In the last year, 46% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 37 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Direct Line head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
76% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 37 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Direct Line is doing?
Most people feel well informed about how the company is doing.
How we know this
85% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 39 people who took the Breakroom Quiz between December 2024 and December 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Direct Line employees say about their job
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Best thing
Leaving time
Worst thing
All the changed thats take place all the time as management is a rotating door
Claims handler at Direct Line, January 2024
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Best thing
Money is decent and good group of collegues
Worst thing
Demanding work that can be damaging to body and health, compulsory overtime (weekend)
Paint technician at Direct Line, January 2024
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