
Shop Manager
Greggs
The Breakroom Take
- Recommended by students
- Paid breaks
- Respectful managers
- Proper training
- Proper breaks
About Greggs
Greggs is a British food to go brand, specialising in fresh bakes, sandwiches, hot drinks and sweet treats.
Job description from Greggs
Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop Drive high performance through recruitment, trainingand development,and colleague engagement Keepa close eye on things like wage controls, waste controls and customer service standards Roll your sleeves up and get involved in food preparationandserving customers Ensure the shop is clean, well-stocked and welcoming
What we can offer you Competitive pay plus commission Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share
10% of all our profits with our colleagues Holiday entitlement that grows as your career grows with us Colleague
share plans to help you invest and save for your future Pension scheme to help you plan for your future. Well match your contributions up to 6% Confidential
employee assistance helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts across a wide range of your favourite brands and retailers
About you If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you. If youve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, youll fit right in here. Apply now and get ready for the next exciting step in your career! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture
how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. TPBN1_UKTJ

Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do Greggs pay managers enough to live on?
Most people are paid a living wage.
How we know this
95% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 73 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Greggs pay managers market rates?
Most people are paid above average for their job.
How we know this
75% of people are paid above average for the type of work they do.Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Most people get paid breaks
Do managers at Greggs get paid breaks?
Yes. Most people get paid breaks.
How we know this
76% of people say they get paid breaks.Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Greggs pay managers sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
38% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 76 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do managers at Greggs do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
57% of people report that they do extra work that they don’t get paid for.Based on data from 61 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do managers get of their shift pattern at Greggs?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 13% of people with changing schedules report getting one week notice or less.
- 54% of people with changing schedules report getting two weeks notice.
- 31% of people with changing schedules report getting three weeks notice.
- 2% of people with changing schedules report getting four weeks notice or more.
Based on data from 61 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Only some people get a choice of shifts
Do managers at Greggs get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
47% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 17 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for managers at Greggs to change shifts?
Some people find it hard to change shifts.
How we know this
47% of people report that it’s hard to change shifts if they need to.Based on data from 55 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for managers to book a holiday at Greggs?
Most people find it easy to book holiday.
How we know this
76% of people report it’s easy to book holidays.Based on data from 75 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Greggs managers change managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
39% of people say their manager changes their shifts at the last minute.Based on data from 62 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for managers to take sick leave at Greggs?
Some people find it hard to take sick leave.
How we know this
49% of people report that it’s hard to take time off if they are sick.Based on data from 74 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as managers at Greggs good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
59% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 22 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do managers at Greggs feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 75 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do managers at Greggs get proper breaks?
Some people don’t get proper breaks.
How we know this
55% of people report that they don’t get to take proper breaks.Based on data from 78 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for managers to work at Greggs?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do managers at Greggs enjoy their jobs?
Only some people enjoy their job.
How we know this
36% of people report they don’t enjoy their job.Based on data from 66 people who took the Breakroom Quiz between January 2023 and January 2025.
Okay
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Only some people recommend their team
Do managers at Greggs recommend working with their team?
Only some people recommend working with their team.
How we know this
44% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do managers get enough training when they start at Greggs?
Most people got enough training when they started.
How we know this
75% of people report they got enough training when they started working here.Based on data from 77 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are managers given support to progress at Greggs?
Only some people are given support to progress here.
How we know this
In the last year, 35% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 77 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do managers think Greggs head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
84% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 74 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do managers feel well informed about how Greggs is doing?
Most people feel well informed about how the company is doing.
How we know this
86% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 76 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Greggs employees say about their job
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Best thing
Co-workers and discounts
Worst thing
Dealing with people
Greggs Team member, November 2024
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Best thing
Other team members r great to work with and friendly and get discounted certain items free hot drinks on shift
Worst thing
Constant rota changes hard to book holidays not enough staff get free hot drinks on shift but have to pay for the cup you use unless its your own customers are so rude and you cant say anything back and defiantly dont get paid enough for what its worth
Greggs Team member, October 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 79 Greggs employees who took the Breakroom Quiz between January 2023 and January 2025.
Take the Breakroom Quiz to compare your job.