Reposted 2 days ago

Shop Manager

Greggs
Pay Estimated pay: ÂŁ26.5k-34.5k per year

Location Minehead, England, TA24, gb

The Breakroom Take

6.0

Rated 6.0 out of 10, based on 2,359 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Paid breaks
  • Respectful managers
  • Proper training
  • Proper breaks

About Greggs

Greggs is a British food to go brand, specialising in fresh bakes, sandwiches, hot drinks and sweet treats.

Job description from Greggs

Join us as a Shop Manager andyoulllead andmotivate your team to deliver fast and friendly service to our customers. We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'llbe responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop Drive high performance through recruitment, trainingand development,and colleague engagement Keepa close eye on things like wage controls, waste controls and customer service standards Roll your sleeves up and get involved in food preparationandserving customers Ensure the shop is clean, well-stocked and welcoming

What we can offer you Competitive pay plus commission Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share

10% of all our profits with our colleagues Holiday entitlement that grows as your career grows with us Colleague

share plans to help you invest and save for your future Pension scheme to help you plan for your future. Well match your contributions up to 6% Confidential

employee assistance helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts across a wide range of your favourite brands and retailers

About you If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you. If youve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, youll fit right in here. Apply now and get ready for the next exciting step in your career! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture

how we behave and support each other. Everyones welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. TPBN1_UKTJ

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Minehead, England, TA24, gb

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Greggs pay managers enough to live on?

    Most people are paid a living wage.

    How we know this

    95% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 73 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Greggs pay managers market rates?

    Most people are paid above average for their job.

    How we know this

    75% of people are paid above average for the type of work they do.

    Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do managers at Greggs get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    76% of people say they get paid breaks.

    Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Greggs pay managers sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    38% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 76 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do managers at Greggs do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    57% of people report that they do extra work that they don’t get paid for.

    Based on data from 61 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Greggs?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 13% of people with changing schedules report getting one week notice or less.
    • 54% of people with changing schedules report getting two weeks notice.
    • 31% of people with changing schedules report getting three weeks notice.
    • 2% of people with changing schedules report getting four weeks notice or more.

    Based on data from 61 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Only some people get a choice of shifts

    Do managers at Greggs get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    47% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 17 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for managers at Greggs to change shifts?

    Some people find it hard to change shifts.

    How we know this

    47% of people report that it’s hard to change shifts if they need to.

    Based on data from 55 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for managers to book a holiday at Greggs?

    Most people find it easy to book holiday.

    How we know this

    76% of people report it’s easy to book holidays.

    Based on data from 75 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Greggs managers change managers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    39% of people say their manager changes their shifts at the last minute.

    Based on data from 62 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for managers to take sick leave at Greggs?

    Some people find it hard to take sick leave.

    How we know this

    49% of people report that it’s hard to take time off if they are sick.

    Based on data from 74 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as managers at Greggs good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    59% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 22 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do managers at Greggs feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    80% of people say they’re treated with respect by their managers.

    Based on data from 75 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do managers at Greggs get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    55% of people report that they don’t get to take proper breaks.

    Based on data from 78 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for managers to work at Greggs?

    Most people feel stressed here.

    How we know this

    81% of people say they often feel stressed at work.

    Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do managers at Greggs enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    36% of people report they don’t enjoy their job.

    Based on data from 66 people who took the Breakroom Quiz between January 2023 and January 2025.

  • Okay
  • Only some people recommend their team

    Do managers at Greggs recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    44% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 79 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do managers get enough training when they start at Greggs?

    Most people got enough training when they started.

    How we know this

    75% of people report they got enough training when they started working here.

    Based on data from 77 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are managers given support to progress at Greggs?

    Only some people are given support to progress here.

    How we know this

    In the last year, 35% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 77 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do managers think Greggs head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    84% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 74 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do managers feel well informed about how Greggs is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    86% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 76 people who took the Breakroom Quiz between January 2023 and January 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Greggs

What Greggs employees say about their job

  • Best thing

    Co-workers and discounts

    Worst thing

    Dealing with people

    6.4

    Greggs Team member, November 2024

  • Best thing

    Other team members r great to work with and friendly and get discounted certain items free hot drinks on shift

    Worst thing

    Constant rota changes hard to book holidays not enough staff get free hot drinks on shift but have to pay for the cup you use unless its your own customers are so rude and you cant say anything back and defiantly dont get paid enough for what its worth

    2.8

    Greggs Team member, October 2024

See more reviews
  • Best thing

    Everybody is kind and respectful

    Worst thing

    There is a lot to take in

    6.6

    Greggs Team member, October 2024

  • Best thing

    Kind co workers and customers, great and thorough training and everyday is different. You never normally work with the same people at first, so it allows you to make friends and learn certain things based off others skill set.

    Worst thing

    For a soon to be student who is doing a hands on course, the constant change of structure to my routine makes it difficult for me to get work done.

    6.6

    Greggs Team member, August 2024

  • Best thing

    The team and customerd

    Worst thing

    Shift rotations and lack of shifts

    6.4

    Greggs Team member, August 2024

  • Best thing

    Co workers are easy to get along with. The staff discount. Our yearly bonus

    Worst thing

    Rude customers.
    We're not aloud to wear shorts so in hot weather I overheat especially if I'm using the ovens or standing beside them.
    I often get overworked because some members of staff dont pull their weight and they get away with it despite the manager knowing.
    The company keep adding new rules for staff and new things to do but we don't get any benefits from it, just more work
    Short staffed

    6.4

    Greggs Team member, June 2024

  • Best thing

    Choosing your own shifts and fast paced, day goes quickly. Pay is good too

    Worst thing

    Pressure on profit controls. Never have enough labour to get the job done and it gets tighter and tighter every year. To the point where you end up working through your breaks or skipping tasks that you consider important food safety tasks. Managers are very tired people, because of this, so days off are spent recovering rather than a day of pleasure. Also when you reach shop manager its very hard to progress to any other role.

    5.5

    Greggs Shop manager, January 2023

  • Best thing

    The Discount, making friends with co-workers, holiday hour pay is based on average worked hours not base pay so can get more money

    Worst thing

    Upper management are neglectful and expect store managers and staff to pick up after them, not paid enough to deal with the amount of rude customers, can not stick up for yourself from nasty customers- greggs company rules, breaks are too short to get anything done, 5:30/6am starts and 18:00/19:00 finishes, all day management shifts, senior team members (management below supervisors and managers) expected to know everything supervisors and managers know and the same responsability but only get paid 10p more than team members. No makeup other than natural, Piercings are banned, even if covered with blue plasters, cannot talk about company experiences online as can recieve warnings/disaplinares. Terrible at hiring new people and expecting staff to get on with 10x as much work on same pay. Company no longer do a yearly bonus. Not paid enough for the workload and physical training. Very hard to get new uniform, worn through shoes very fast and have to pay to replace every 6 months. Company keeps adding more daily rules and tasks for staffs to do but no pay increase. No other company benefits and no sick pay

    5.5

    Greggs Senior Team Member, February 2022

  • Best thing

    The people and how most people tend to get along. And most shops have regular customers that are great

    Worst thing

    Having bad customers. And sometimes it’s just so fast placed that it can be stressful or even just exhausting. So even when you finish work like half way through the day all you want to do is sleep

    7.3

    Greggs Team member, December 2021

  • Best thing

    The people. Hard working, good people who pull together and work extremely hard. Laugh all day long.

    Worst thing

    Very high work load, heavy lifting, not enough staff, pay does not reflect workload!!! Favouritism to friends when it comes to progression, tolerance of lazy people by higher management, making decisions without asking staff their opinion (for example, opening Boxing Day and ruining everyone’s Christmas!)

    4.6

    Greggs Senior Sales, November 2020

  • More reviews from Greggs employees