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Kitchen Team Leader - Stockton

Hollywood Bowl
Pay Up to £11.53 per hour, with the opportunity to earn up to £12.03 per hour through bonus
Location Stockton-on-Tees, Durham

The Breakroom Take

5.1

Rated 5.1 out of 10, based on 329 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Paid breaks
  • Respectful managers

About Hollywood Bowl

Hollywood Bowl is a bowling and entertainment venue company.

Job description from Hollywood Bowl

Kitchen Team Leader - Stockton

About The Role

Are you looking for a fun and fast paced environment to work in, with great benefits?

Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Leader, in return you'll get:

  • The opportunity to earn an extra 50p per hour, paid to you every month
  • Access to apprenticeship programmes and our in-house management training programmes
  • Optional pension plan
  • Additional days holiday with length of service up to five days
  • Ongoing training and development, with the opportunity to fast track your career
  • Free game vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • 50% off food when you are working
  • Access to our Employee Assistant Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
  • Financial long service awards
  • A £15 donation to Barnardo’s when you complete your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits
  • opportunity to join our healthcare cash plan

The What...

As our Team Leader you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres.

No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

Opening Hours and Shift Patterns:

Our centres are typically open seven days a week, from 9am to midnight.

Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.

Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.

  • Weekday AM shifts are typically 09.00 - 17.00
  • Weekday PM shifts are typically 17.00 - 00.00
  • Weekend AM shifts are typically 09.00 - 18.00
  • Weekend PM shifts are typically 16.00 - 01.00

*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.

To be a successful Team Leader, we’ll want to see:

  • Experience of supervising a team
  • Great customer service, with the ability to communicate at all levels
  • High energy and the ability to work in a fast-paced environment
  • A friendly, supportive and helpful team player
  • Flexibility with working hours and shift patterns
  • Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Job insights from Breakroom

Bar, restaurant and kitchen supervisors

Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive

What you’ll do as a bar, restaurant and kitchen supervisor

  • Plan menus with your chefs
  • Organise shifts and rotas for kitchen, waiting and bar staff
  • Recruit staff and help to train them
  • Plan events like weddings or birthdays
  • Manage stock and budgets

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Wearing a uniform
  • Cleaning
  • Anti-social hours
  • Managing people
  • Using a computer

Map

Stockton-on-Tees, Durham

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Hollywood Bowl pay team leaders enough to live on?

    Most people are not paid a living wage.

    How we know this

    69% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 13 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Hollywood Bowl pay team leaders market rates?

    Most people are paid less than average for their job.

    How we know this

    77% of people are paid below average for the type of work they do.

    Based on data from 13 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do team leaders at Hollywood Bowl get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    79% of people say they get paid breaks.

    Based on data from 14 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Hollywood Bowl pay team leaders sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 14 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do team leaders at Hollywood Bowl do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    36% of people report that they do extra work that they don’t get paid for.

    Based on data from 14 people who took the Breakroom Quiz between January 2023 and November 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do team leaders get of their shift pattern at Hollywood Bowl?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 40% of people with changing schedules report getting one week notice or less.
    • 33% of people with changing schedules report getting two weeks notice.
    • 27% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do team leaders at Hollywood Bowl worry about hours?

    Some people worry about getting enough hours.

    How we know this

    40% of people report they worry about getting enough hours.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do team leaders at Hollywood Bowl get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    46% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 13 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for team leaders at Hollywood Bowl to change shifts?

    Some people find it hard to change shifts.

    How we know this

    46% of people report that it’s hard to change shifts if they need to.

    Based on data from 13 people who took the Breakroom Quiz between January 2023 and November 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for team leaders to book a holiday at Hollywood Bowl?

    Most people find it easy to book holiday.

    How we know this

    71% of people report it’s easy to book holidays.

    Based on data from 14 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Hollywood Bowl managers change team leaders shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    62% of people say their manager changes their shifts at the last minute.

    Based on data from 13 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for team leaders to take sick leave at Hollywood Bowl?

    Some people find it hard to take sick leave.

    How we know this

    60% of people report that it’s hard to take time off if they are sick.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do team leaders at Hollywood Bowl feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    75% of people say they’re treated with respect by their managers.

    Based on data from 12 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do team leaders at Hollywood Bowl get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    60% of people report that they don’t get to take proper breaks.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for team leaders to work at Hollywood Bowl?

    Most people feel stressed here.

    How we know this

    86% of people say they often feel stressed at work.

    Based on data from 14 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do team leaders at Hollywood Bowl enjoy their jobs?

    Most people enjoy their job.

    How we know this

    82% of people report they enjoy their job.

    Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.

  • Okay
  • Only some people recommend their team

    Do team leaders at Hollywood Bowl recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do team leaders get enough training when they start at Hollywood Bowl?

    Some people didn’t get enough training when they started.

    How we know this

    53% of people report they didn’t get enough training when they started working here.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are team leaders given support to progress at Hollywood Bowl?

    Only some people are given support to progress here.

    How we know this

    In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do team leaders think Hollywood Bowl head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    93% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 14 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do team leaders feel well informed about how Hollywood Bowl is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    47% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Hollywood Bowl

What Hollywood Bowl employees say about their job

  • Best thing

    Customers,making cocktails.

    Worst thing

    Not enough team routed on the off trade, sometimes peak. A lot of responsibility for low money. Progression is non existent. Can't trust managers. Security sucks on random days. Due to audience we get in sometimes.

    5.5

    Hollywood Bowl Team member, February 2025

  • Best thing

    The actual job itself is fun and never boring! You’re always doing something!

    Worst thing

    The management can sometimes not handle things like they should and when hiring new people after their probation they won’t ask the rest of team their input

    1.6

    Hollywood Bowl Team member, January 2025

    1. Reply from Talent Partner at Hollywood Bowl, January 2025

      Thank you for your review. We're pleased to hear that you found the role fun! It is important that our team feel supported by their management team, for us to understand your comments further please email careers@hollywoodbowl.co.uk.

See more reviews
  • Best thing

    I enjoy how many different tasks I am able to perform in this centre. It is a great first job for teens, and will get you experience in customer service, bar training, diner training, and even fixing arcade machines. This job keeps me busy, and more often than not this is a good thing. I’m constantly finding myself discovering new tasks that need to perform and I am still learning new things about the centre 7 months later.

    Worst thing

    Customer service can be difficult, but this is true for any job. In the centre that I work in,

    7.3

    Hollywood Bowl Team member, August 2024

    1. Reply from Talent Partner at Hollywood Bowl, November 2024

      We are delighted to read your review! We’re thrilled to hear that you received the support you needed and that you learned valuable skills to help you develop further.

  • Best thing

    To be fair the team tends to be good on shift

    Worst thing

    So much drama it's like working with 3 year olds, management do not care about you or your life, and will literally make you miserable

    1.7

    Hollywood Bowl Team member, August 2024

    1. Reply from Talent Partner at Hollywood Bowl, November 2024

      Thank you for your review! It’s important to us that our team feels supported by their management. To better understand your comments, please feel free to reach out to us at careers@hollywoodbowl.co.uk.

  • Best thing

    Able to put a smile on the customers face, fast paced day

    Worst thing

    Being understaffed, being frustrated at the prices for the customers, unhealthy and lazy fast food being served.

    4.3

    Hollywood Bowl Team member, May 2024

    1. Reply from Talent Partner at Hollywood Bowl, November 2024

      Thank you for your review. We place a strong focus on recruiting and retaining our team members, and we recognize the challenges present in the current candidate market.

  • Best thing

    The working community is good, managers differ per centre but mine are lovely and care! FREE BOWLING GAMES. Good progression options for people who are interested.

    Worst thing

    Company is so backward and hence high team turnover and bad reviews left from previous workers! If the higher ups actually managed to grasp the concept of the working community that put so much effort in and get so little back then maybe this company may have better reputation. Pay is horrendous for what some of us do and is based off age range and not ability… so many young talented workers that show some passion leave because they perform better than older employees and get no recognition or pay! Ideas are hardly listened to and this company is profit, profit, profit, no care is displayed for us as employees. In order for us as employees to get you a better standing on the b heard standings pay better and maybe people won’t put in minimum effort!

    3.9

    Hollywood Bowl Team member, June 2023

    1. Reply from Talent Partner at Hollywood Bowl, November 2024

      We are disappointed to read your review. We regularly benchmark our salaries against market rates to ensure our compensation is competitive and aligned with industry standards. To better understand your comments, please reach out to us at careers@hollywoodbowl.co.uk. We appreciate your feedback.

  • Best thing

    Easy job

    Worst thing

    I don’t think I get paid enough for what I’m supposed to do and what other people are on

    5.5

    Hollywood Bowl Assistant manager, January 2023

    1. Reply from Recruitment Manager at Hollywood Bowl, May 2023

      Thank you for your review as an Assistant Manager in our centre. We regularly benchmark our jobs against market rates to ensure what we are paying is in line with this and competitors in the same space.

  • Best thing

    The team and work ethics. Sometimes the customers.

    Worst thing

    Not paid enough for the responsibilities im given. If someone phones in sick its difficult to cover their shift which leaves us short staffed.

    5.5

    Hollywood Bowl Service host, June 2022

  • Best thing

    The team members, everyone’s a family. Perks of free bowling and discount on food & drinks

    Worst thing

    Can be understaffed so jobs don’t get done, end up covering a lot due to sickness

    6.0

    Hollywood Bowl Team member, February 2022

  • Best thing

    Different work roles

    Worst thing

    In an 8 hour shift you get a 20 minute break after 6 hours. In my opinion it should be after 4.5 and a couple of 10 minute unpaid breaks or 10 mins after 3 hours then 20 mins after 6 hours then 1.40 hours later finish.

    4.3

    Hollywood Bowl Team member, June 2021

  • More reviews from Hollywood Bowl employees

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