Customer Service Advisor
Angard StaffingThe Breakroom Take
- People enjoy this job
- Good employer
- Respectful managers
- Proper breaks
About Angard Staffing
Angard Staffing recruits for Royal Mail jobs.
Job description from Angard Staffing
Are you passionate about delivering exceptional customer service? We're looking for talented individuals from any industry with a strong proven customer service background to join our dynamic team for a 12-week booking.
Why you'll love this opportunity:
- Perfect for those seeking short-term, temporary work
- Gain valuable work experience in a supportive environment
- The opportunity to work with an established brand
Job Summary
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Dearne.
The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service.
Start date: Monday 13th March & Monday 27th March (Potential for more)
Pay rate: £12.97 per hour
Location: Barnsley, S73 0UF
Temporary Contract: Up to 12 weeks (with potential for this to be extended)
Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday.
*Please note that annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*
Desirable qualitiesYou will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:
- A proven record in a fast-paced customer service environment.
- Quick, accurate typist with a high attention to detail.
- A proven record of delivering exceptional quality and meeting personal quality targets.
- An ability to deal with difficult complaints in a kind, supportive and professional manner.
- Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels essential.
- Must be computer literate and proficient in the use of email, spreadsheet and word processing software.
- Creative problem solver, owning the issue through to resolution.
- Proficiency with inputting specific datasets, must be accurate, concise and consistent.
- Able to make decisions involving money based on specific guidelines.
- Achieve first time resolution with quality telephony responses.
- A passion and commitment for delivering a great customer experience
- Ability to prioritise and manage workloads to timescales
- Flexible and innovative with ability to easily adapt to changing customer demands
- Enthusiastic and responsive - seeking a positive resolution for all customers
- Self-motivated. Able to work as part of a team or alone
- Ability to work under pressure and to deadlines
- Call centre/contact centre experience would be desirable but not essential
- A good level of spoken English and the ability to communicate clearly
To apply, please click on the 'Apply now' icon or copy and paste the URL below in to your browser:
https://emea3.recruitmentplatform.com/apply-app/pages/application-form?jobId=P2CFK026203F3VBQB688MF6PF-325099
Job Type: Full-time
Pay: £12.97 per hour
Schedule:
- Day shift
Work Location: In person
Reference ID: ANG00557
Map
Barnsley
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Angard Staffing pay a living wage?
Most people are paid a living wage.
How we know this
100% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people get paid breaks
Do workers at Angard Staffing get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
42% of people say they don’t get paid breaks.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Angard Staffing pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Angard Staffing do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
92% of people report that they don’t do extra unpaid work.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Angard Staffing?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 73% of people with changing schedules report getting one week notice or less.
- 9% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 18% of people with changing schedules report getting four weeks notice or more.
Based on data from 11 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Needs improving
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Most people worry about their hours
Do workers at Angard Staffing worry about hours?
Most people worry about getting enough hours.
How we know this
75% of people report they worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Can be hard to change shifts
How easy is it for Angard Staffing workers to change shifts?
Some people find it hard to change shifts.
How we know this
50% of people report that it’s hard to change shifts if they need to.Based on data from 10 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Angard Staffing?
Most people find it easy to book holiday.
How we know this
85% of people report it’s easy to book holidays.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Angard Staffing managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
50% of people say their manager changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Angard Staffing?
Most people find it easy to take sick leave.
How we know this
83% of people report that it’s easy to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Angard Staffing feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Angard Staffing get proper breaks?
Most people get proper breaks.
How we know this
85% of people report that they get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Good
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Most people aren’t stressed
Is it stressful to work at Angard Staffing?
Most people don’t feel stressed here.
How we know this
73% of people say they don’t feel stressed at work.Based on data from 11 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Angard Staffing enjoy their jobs?
Most people enjoy their job.
How we know this
73% of people report they enjoy their job.Based on data from 11 people who took the Breakroom Quiz between January 2023 and January 2025.
Okay
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Only some people recommend their team
Do people at Angard Staffing recommend working with their team?
Only some people recommend working with their team.
How we know this
46% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Angard Staffing?
Some people didn’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Angard Staffing?
Only some people are given support to progress here.
How we know this
In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Angard Staffing head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Angard Staffing is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Angard Staffing employees say about their job
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Best thing
Very good pay
Only 2 shifts per week for studentsWorst thing
Temporary jobs only
Very hard to get in contact with when requesting to transfer to a different warehouse for work
They barely respond to emails or the joinedup app provided to workersAngard Staffing Mail Sorter, January 2025
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Best thing
Only the Payment is sufficient.
Worst thing
No shifts. You need to beg for shifts. But you can't get more than one shift per week.
Angard Staffing Mail Sorter, August 2022
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