Senior Support Worker
Precious HomesThe Breakroom Take
- Great team mates
- Paid breaks
About Precious Homes
Precious Homes is a social care service provider.
Job description from Precious Homes
Locations: Sutton Coldfield
Salary: £12.55
Essential - Experience with Autism and Challenging Behaviour, 12 months UK experience in a similar senior role.
Shifts: You will be required to do a mix of early and late shifts ranging from 7.30am to 10.00pm
Contract: Permanent full time & requires working alternate weekends
PLEASE NOTE - NOT OPEN TO SPONSORSHIP
We are an award-winning organisation, and we are also an Investors in People accredited organisation, so you can be sure we will offer support and guidance during your career with us. You must be 18 years old and above to apply for the role.
About the service
We have 2 supported living services on the same site that support adults with Learning Disabilities, Autism and Mental Health needs. There will need to be support with complex needs and complex behaviours.
Overview
To take the lead as Senior Support Worker in the provision of support, to act as key worker where appropriate and to take personal responsibility for dealing with emergency or complex situations that may arise. To provide high quality support to people based upon their needs and wishes using a person centred approach.
The manager is looking for an experienced Senior Support worker with the below skills and qualities who has proven experience in a service that can be challenging.
- Leadership – using own initiative, a project or activity in which they demonstrated leadership.
- Evidence of supporting people towards set goals and positive outcomes. Through key working responsibilities, service champion, or achievements linked to supporting people.
- Awareness of regulatory framework, including safeguarding, and Health & Safety Issues at work. Including CQC inspection regime & relevant legislation.
- Working as part of a team – managing conflict effectively, evidence of challenging bad practice, leading by example while supporting & motivating others in your team.
Duties
- To take the lead in the development of Person Centred Plans for people and to implement the elements of the plan as a member of the staff team.
- To act as a key worker for individual people where appropriate.
- To take the lead in dealing with emergency or complex situations that may arise.
- To lead the implementation of Person Centred Plans and support people in their daily living and personal care based upon the Active Support Approach.
- To support people in undertaking activities or development in their own home and in the community, including employment, education and other opportunities.
- To maintain records as required relating to people's lives, service and individual financial affairs.
- To assist with the drawing up of risk assessments relating to individuals and the service in order to protect the health, safety and welfare of all and to implement and contribute to the review of these.
- To liaise with external parties, carers and parents as required.
- To be responsible for the supervision of other Support Workers as required.
- To undertake any other duties commensurate with the general level of responsibility of the job.
About Us
At Precious Homes, we work by empowering individuals with Learning Disabilities, Autism Spectrum Conditions, and other complex needs, to live as independently as possible, to become integral members of the community and to achieve their goals and aspirations through individual care pathways. As a social care provider we also empower our staff family to make important decisions in the workplace and our aim is to be as person centred with our staff as we are with our service users. Role exempt from Equality Act 2010.
Any successful candidates will be required to undergo a enhanced DBS check and supply verified references, with proof of ID and 2 proofs of address.

Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
Map
Birmingham
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Precious Homes pay a living wage?
Most people are paid a living wage.
How we know this
73% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Precious Homes pay market rates?
Only some people are paid above average for their job.
How we know this
50% of people are paid below average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
-
Most people get paid breaks
Do workers at Precious Homes get paid breaks?
Yes. Most people get paid breaks.
How we know this
70% of people say they get paid breaks.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Precious Homes pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at Precious Homes?
Most people find it easy to book holiday.
How we know this
67% of people report it’s easy to book holidays.Based on data from 12 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Precious Homes feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do people at Precious Homes get proper breaks?
Most people don’t get proper breaks.
How we know this
92% of people report that they don’t get to take proper breaks.Based on data from 12 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Precious Homes?
Most people feel stressed here.
How we know this
80% of people say they often feel stressed at work.Based on data from 10 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people recommend their team
Do people at Precious Homes recommend working with their team?
Most people recommend working with their team.
How we know this
67% of people report that they would recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Precious Homes?
Some people didn’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Precious Homes?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 12 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Precious Homes head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 11 people who took the Breakroom Quiz between March 2023 and December 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Precious Homes is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
73% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 11 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Precious Homes employees say about their job
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Best thing
Staff and helping others
Worst thing
HR
Precious Homes Deputy manager, December 2023
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Best thing
None
Worst thing
Not taking staff well being into consideration except focusing too much on their managers says or outcome
Precious Homes Senior support worker, October 2023
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