Reposted today

Customer Assistant

Lidl
Pay £12.40 - £13.35/hour
Location PA34 4HY
Contract time Full time, part time, permanent

The Breakroom Take

5.8

Rated 5.8 out of 10, based on 2,042 employees who took the Breakroom Quiz

See all job reviews

  • Pays all ages fairly
  • Recommended by students
  • Proper breaks

About Lidl

Lidl is a supermarket chain. They have stores in the UK, USA and Europe.

Job description from Lidl

Customer Assistant

Summary

£12.40 - £13.35 per hour | 10-30 hour contract | Various shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you'll keep moving, keep business booming and never be bored. You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your colleagues and making sure that every customer receives the service they deserve.

In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.

What you'll do
Be a Lidl expert, helping our customers with their questions, queries and requests
Efficiently work deliveries as they arrive in store
Passionately provide excellent customer service
Proactively keep the bakery topped up by baking fresh goods
Expertly merchandise and maintain our middle aisles of Non-Food products What you'll need
Experience working in a fast-paced environment
Excellent customer service skills
Flexibility to start a shift early or finish late
A positive approach to changing priorities
Drive and passion to work hard and make your store a success
A smile on your face and a friendly manner to inspire your team and help our customers What you'll receive
30-35 days holiday (pro rata)
10% in-store discount
Pension scheme
Enhanced family leave
Long service award
Plus, more of the perks you deserveYou're Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

PA34 4HY

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Lidl pay customer assistants enough to live on?

    Most people are paid a living wage.

    How we know this

    96% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 113 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Lidl pay customer assistants market rates?

    Most people are paid above average for their job.

    How we know this

    97% of people are paid above average for the type of work they do.

    Based on data from 120 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer assistants at Lidl get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Lidl pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 131 people who took the Breakroom Quiz between February 2024 and February 2025.

  • Needs improving
  • Most people don’t get paid breaks

    Do customer assistants at Lidl get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 117 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Lidl pay customer assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    86% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 101 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do customer assistants at Lidl do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    84% of people report that they don’t do extra unpaid work.

    Based on data from 109 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at Lidl?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 8% of people with changing schedules report getting one week notice or less.
    • 27% of people with changing schedules report getting two weeks notice.
    • 56% of people with changing schedules report getting three weeks notice.
    • 8% of people with changing schedules report getting four weeks notice or more.

    Based on data from 119 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer assistants at Lidl worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    67% of people report they don’t worry about getting enough hours.

    Based on data from 118 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do customer assistants at Lidl get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    51% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 117 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer assistants at Lidl to change shifts?

    Some people find it hard to change shifts.

    How we know this

    62% of people report that it’s hard to change shifts if they need to.

    Based on data from 89 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for customer assistants to book a holiday at Lidl?

    Most people find it easy to book holiday.

    How we know this

    77% of people report it’s easy to book holidays.

    Based on data from 112 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Lidl managers change customer assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    54% of people say their manager changes their shifts at the last minute.

    Based on data from 108 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for customer assistants to take sick leave at Lidl?

    Some people find it hard to take sick leave.

    How we know this

    40% of people report that it’s hard to take time off if they are sick.

    Based on data from 94 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer assistants at Lidl job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    77% of students report this is a good place to work if you’re studying.

    Based on data from 35 people who took the Breakroom Quiz between February 2024 and February 2025.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Needs improving
  • Most parents say it’s bad

    Is working as customer assistants at Lidl good if you have caring responsibilities?

    Most parents and carer say this is a bad place to work.

    How we know this

    70% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 54 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do customer assistants at Lidl feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    35% of people say they’re not treated with respect by their managers.

    Based on data from 98 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer assistants at Lidl get proper breaks?

    Most people get proper breaks.

    How we know this

    82% of people report that they get to take proper breaks.

    Based on data from 108 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for customer assistants to work at Lidl?

    Most people feel stressed here.

    How we know this

    73% of people say they often feel stressed at work.

    Based on data from 116 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer assistants at Lidl enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    49% of people report they don’t enjoy their job.

    Based on data from 92 people who took the Breakroom Quiz between August 2024 and February 2025.

  • Okay
  • Only some people recommend their team

    Do customer assistants at Lidl recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    53% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 120 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do customer assistants get enough training when they start at Lidl?

    Some people didn’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 109 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer assistants given support to progress at Lidl?

    Only some people are given support to progress here.

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 106 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer assistants think Lidl head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    81% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 99 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do customer assistants feel well informed about how Lidl is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    34% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 109 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Lidl

What Lidl employees say about their job

  • Best thing

    The pay

    Worst thing

    Time limits
    Stressful work
    Early hours

    5.5

    Lidl Customer assistant, January 2025

  • Best thing

    Good amount of hours

    Worst thing

    Early mornings 5am

    6.6

    Lidl Customer assistant, January 2025

See more reviews
  • Best thing

    I get my contracted hours
    Decent pay

    Worst thing

    Time limits to get things done
    Not enough staff
    Get put on tills for a whole shift

    7.0

    Lidl Customer assistant, January 2025

  • Best thing

    The 10% discount and reasonably high pay. Discarding of the cardboard is pretty fun but they don’t have us do it as often as we should.

    Worst thing

    We are very overworked. There is 5 people on weekend mornings to get the chiller and freezer delivery unloaded. Often there’s only 6 people running the store (including people needed for 4 tills). Often you have to run or do a poor job to keep up with timings. Often the deliveries are over ordered or ordered too so so we have far too much back stock and it take longer to put out as you have to juggle the items already on the shelf to fit the new item on.

    6.8

    Lidl Customer assistant, December 2024

  • Best thing

    Cheap canteen, extra hours if required, decent rate of pay

    Worst thing

    After management restructure, new team has their favourites. Problems and issues are not addressed.

    5.0

    Lidl Warehouse operative, November 2024

  • Best thing

    The work and camaraderie amongst some people. Doing fun or interesting tasks, like remerchandising. Something new everyday

    Worst thing

    The people, whether that be customers or the team. Sometimes it is like dragging a dead tree up a hill. The seniors, sometimes the expect the unrealistic. The HQ, constant shift from one thing to another with no hours to compensate the shifts in focus- impossible plate spinning challenge…

    7.3

    Lidl Shift manager, November 2024

  • Best thing

    The staff, when everything goes well it actually quite good company to work for.

    Worst thing

    Head office have no idea what happens in store
    Nit many hours in the day but then oh having a store visit all of a sudden here's 100 more hours to give a false impression of the store

    6.1

    Lidl Deputy store manager, August 2024

  • Best thing

    Pay is good, management are nice and job security is there if you work for it

    Worst thing

    Other colleagues constantly pressuring you to go faster, physical workload was illness inducing for me and still not good enough. Initial training was rushed through and half of it not done at all, just signed off. No variety in the days, just break your body in the morning then till once open or self checkout which is very isolating. Staff barely talk to each other and are not really very welcoming. Zero concept of positive reinforcement within the store but as others have said extremely quick to critique.

    6.0

    Lidl Sales assistant, May 2023

  • Best thing

    My team. I’ve worked in other stores and I’ve never worked with a group of people so genuinely caring and helpful. Working on the shop floor is also nice when left to get on with the job

    Worst thing

    We are expected to be completely flexible and available 7 days a week. I am often rung up and asked to come in and cover a 10 hour shift with an hours notice, or will have my hours changed with no notice. The constant pressure of being in a customer facing role. I guess I have a good customer service voice because I am always put to work on self service. We only do 10 hour shifts, so that is 10 hours walking in the same square area. These 10 hour shifts also only reward us with a single half an hour break. Higher management (store and area manager) has a complete disconnect from their expectations of us as a store to what we can realistically achieve when it is busy. Because when we literally have a queue snaking the aisles of course my time management is the problem and not having to work around customers to stock the selves.

    5.0

    Lidl Store assistant, April 2023

  • Best thing

    Always plenty of work, so shifts don't drag.
    Great team in my store. Can have a laugh while still getting the job done.
    Plenty of variety for work needing done during the day.

    Worst thing

    5am starts.
    Late finishes on middle isle nights, eg start 1pm or 2pm on Wednesday, finish anywhere between 11pm and 2am depending on the amount of items to go out that night.
    Not a great work life balance.
    Unrealistic time frames for completing certain tasks.

    Lidls till closing procedure is the biggest fail I've ever seen in retail. After all these years customers still have no idea the red light means the till is closing, you will be constantly shouting sorry this till is closed, to the customers anger. If only something like a till closed sign you set at the end of the till could solve this, eh?

    6.8

    Lidl Duty manager, May 2021

  • More reviews from Lidl employees

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