Reposted 10 days ago

Tesco Shift Leader - Days - Middlesbrough Express

Tesco
Pay £14.28–£15.41 per hour
Location Teesside, ts14at
Contract time Full time

The Breakroom Take

6.7

Rated 6.7 out of 10, based on 10,412 employees who took the Breakroom Quiz

See all job reviews

  • Free food
  • Pays all ages fairly
  • Recommended by students
  • Recommended by parents
  • Respectful managers
  • Proper breaks

About Tesco

Tesco is the largest supermarket chain in the UK.

Job description from Tesco

Availability Window Days From time To time Sun 05:30:00 23:15:00 Mon 05:30:00 23:15:00 Tue 05:30:00 23:15:00 Thu 05:30:00 23:15:00 Fri 05:30:00 23:15:00 Sat 05:30:00 23:15:00

Our Shift Leader rate of pay starts from £14.28 an hour; this increases to £15.41 for stores inside the M25. Additional payments may also apply depending on location and skills.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

  • Work in a fast-paced retail environment, with bags of variety
  • Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
  • Be there for customers, listening to them and helping to make sure they leave the store with what they came for
  • Look for ways to improve service, including coaching your colleagues and giving feedback to the team
  • Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
  • Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
  • Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.


  • Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
  • Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
  • Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
  • Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Making sure the store is always clean, tidy, and well-presented
  • Supporting managers to coordinate seasonal, community and charity events
  • Contributing to a great team atmosphere, that’s inclusive of everyone
  • Providing great customer service, by listening to our customers and putting them first in everything you do
  • Keeping the team well-informed and up to speed on any communications, changes, or updates
  • Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  • Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  • Following health and safety routines and procedures, and ensuring colleagues do the same
  • Recognising and celebrating colleagues within the team who are providing great service

  • To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
  • To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
  • To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
  • To be comfortable taking the lead, and overseeing the store in the absence of your Manager
  • To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
  • To be motivating, so you can inspire your team to deliver beyond expectations
  • To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Job insights from Breakroom

Retail and sales supervisors

Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail and sales supervisor

  • Support the retail manager
  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Teesside, ts14at

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Tesco pay shift leaders enough to live on?

    Most people are paid a living wage.

    How we know this

    97% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 88 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Tesco pay shift leaders market rates?

    Most people are paid above average for their job.

    How we know this

    91% of people are paid above average for the type of work they do.

    Based on data from 90 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do shift leaders at Tesco get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Tesco pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 110 people who took the Breakroom Quiz between February 2023 and February 2025.

  • Needs improving
  • Most people don’t get paid breaks

    Do shift leaders at Tesco get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    93% of people say they don’t get paid breaks.

    Based on data from 89 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Tesco pay shift leaders sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    94% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 83 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do shift leaders at Tesco do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    46% of people report that they do extra work that they don’t get paid for.

    Based on data from 81 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do shift leaders get of their shift pattern at Tesco?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 29% of people with changing schedules report getting one week notice or less.
    • 26% of people with changing schedules report getting two weeks notice.
    • 21% of people with changing schedules report getting three weeks notice.
    • 24% of people with changing schedules report getting four weeks notice or more.

    Based on data from 80 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do shift leaders at Tesco worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    83% of people report they don’t worry about getting enough hours.

    Based on data from 88 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do shift leaders at Tesco get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    39% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 83 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for shift leaders at Tesco to change shifts?

    Some people find it hard to change shifts.

    How we know this

    44% of people report that it’s hard to change shifts if they need to.

    Based on data from 73 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for shift leaders to book a holiday at Tesco?

    Most people find it easy to book holiday.

    How we know this

    76% of people report it’s easy to book holidays.

    Based on data from 85 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Tesco managers change shift leaders shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    39% of people say their manager changes their shifts at the last minute.

    Based on data from 84 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for shift leaders to take sick leave at Tesco?

    Some people find it hard to take sick leave.

    How we know this

    40% of people report that it’s hard to take time off if they are sick.

    Based on data from 84 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is shift leaders at Tesco job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    79% of students report this is a good place to work if you’re studying.

    Based on data from 28 people who took the Breakroom Quiz between February 2023 and February 2025.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working as shift leaders at Tesco good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    45% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 40 people who took the Breakroom Quiz between February 2024 and February 2025.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do shift leaders at Tesco feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    35% of people say they’re not treated with respect by their managers.

    Based on data from 77 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do shift leaders at Tesco get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    68% of people report that they don’t get to take proper breaks.

    Based on data from 85 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for shift leaders to work at Tesco?

    Most people feel stressed here.

    How we know this

    78% of people say they often feel stressed at work.

    Based on data from 87 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do shift leaders at Tesco enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    38% of people report they don’t enjoy their job.

    Based on data from 71 people who took the Breakroom Quiz between August 2024 and February 2025.

  • Okay
  • Only some people recommend their team

    Do shift leaders at Tesco recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    53% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 90 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do shift leaders get enough training when they start at Tesco?

    Some people didn’t get enough training when they started.

    How we know this

    39% of people report they didn’t get enough training when they started working here.

    Based on data from 88 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are shift leaders given support to progress at Tesco?

    Most people are given support to progress here.

    How we know this

    In the last year, 70% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 83 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do shift leaders think Tesco head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    93% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 86 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do shift leaders feel well informed about how Tesco is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    68% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 85 people who took the Breakroom Quiz between August 2024 and February 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Tesco

What Tesco employees say about their job

  • Best thing

    Family / colleague discount
    Flexible hours

    Worst thing

    Stress factors
    Over reliance on making sure entire store is ‘faced up’ - customers do not care about nor do they know what this is.

    6.8

    Tesco Customer assistant, February 2025

  • Best thing

    Most of my colleagues are great to work with. Staff discount

    Worst thing

    Poor management. Lack of overtime so we have no staff and have to struggle

    6.8

    Tesco Customer assistant, January 2025

See more reviews
  • Best thing

    Time goes fast when there's lots of delivery, coworkers make working fun

    Worst thing

    Managers at my store seem unorganized and pick favourites

    6.4

    Tesco Stock Replenisher, January 2025

  • Best thing

    Set shifts, overtime flexibility, decent pay.

    Worst thing

    Rude customer's and colleagues, sickness is not a good idea, have to take charge of your break as nobody will inform you.

    6.0

    Tesco Customer assistant, December 2024

  • Best thing

    The discount and some of the staff is good

    Worst thing

    Customers ares so mean and so are some stuff

    5.5

    Tesco Customer service assistant, December 2024

  • Best thing

    Knowing your isle your filling each week as im in a routine

    Worst thing

    Stressful
    Getting customer complaints for swearing about the workplace

    7.6

    Tesco Customer assistant, October 2024

  • Best thing

    Being able to help and give back to those who have paved the way in previous generations

    Worst thing

    Being told “customers are always right” when 90% of the time they’re not

    7.0

    Tesco Customer assistant, October 2024

  • Best thing

    Meeting new customers and having good conversations with them building a relationship between us

    Worst thing

    Respect is demanded and not given both ways equally.

    7.7

    Tesco Tesco Colleague, September 2024

  • Best thing

    The hours and friendly people

    Worst thing

    Stressful customers and customers get the way and mangers wants things done in a tight time frame

    7.0

    Tesco Customer assistant, August 2024

  • Best thing

    The staff

    Worst thing

    Antisocial behaviour in store from the general public. Often get verbally abused and threats made. Tesco does not go far enough to support and protest their staff from this type of behaviour

    7.6

    Tesco Customer assistant, August 2024

  • More reviews from Tesco employees

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