Customer Service Advisor
Avery Healthcare
£11.45 per hour
Nuneaton, CV10 7AD
The Breakroom Take
- People enjoy this job
- Pays all ages fairly
- Proper training
About Avery Healthcare
Avery Healthcare is a care home operator. They run residential, dementia and nursing care homes.
Job description from Avery Healthcare
ABOUT THE ROLE
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other responsibilities will include:
- Being responsible for the reception area and ensure it is always presented to a high standard.
- Supporting with the process of show rounds.
- Actively following up and manage any sales enquiries through to admissions.
- Assisting the Home Administrator as required.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
- Have effective interpersonal skills and professional telephone manner.
- Be computer literate with a good working knowledge of MS Suite.
- Demonstrate a positive attitude to all residents and visitors.
- Ideally have previous experience in working in a customer service role for a minimum of two years.
ABOUT AVERY
At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require:
- A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Avery Healthcare pay a living wage?
Some people are not paid a living wage.
How we know this
46% of people say they are paid below the Real Living Wage for where they live.Based on data from 52 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Avery Healthcare pay market rates?
Only some people are paid above average for their job.
How we know this
48% of people are paid below average for the type of work they do.Based on data from 48 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Avery Healthcare pay the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Avery Healthcare pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 68 people who took the Breakroom Quiz between March 2023 and February 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at Avery Healthcare get paid breaks?
No. Most people don’t get paid breaks.
How we know this
93% of people say they don’t get paid breaks.Based on data from 61 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Avery Healthcare pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
92% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 59 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Avery Healthcare do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
41% of people report that they do extra work that they don’t get paid for.Based on data from 51 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Avery Healthcare?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 31% of people with changing schedules report getting one week notice or less.
- 28% of people with changing schedules report getting two weeks notice.
- 15% of people with changing schedules report getting three weeks notice.
- 26% of people with changing schedules report getting four weeks notice or more.
Based on data from 39 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Avery Healthcare worry about hours?
Most people don’t worry about getting enough hours.
How we know this
84% of people report they don’t worry about getting enough hours.Based on data from 57 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do Avery Healthcare workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
72% report that their manager gives them enough choice over which shifts they work.Based on data from 53 people who took the Breakroom Quiz between February 2024 and January 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Avery Healthcare workers to change shifts?
Some people find it hard to change shifts.
How we know this
54% of people report that it’s hard to change shifts if they need to.Based on data from 37 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Avery Healthcare?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 56 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Avery Healthcare managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
38% of people say their manager changes their shifts at the last minute.Based on data from 55 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Avery Healthcare?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 52 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some students say it’s good
Is a Avery Healthcare job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
40% of students report this isn’t a good place to work if you’re studying.Based on data from 10 people who took the Breakroom Quiz between May 2023 and December 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Avery Healthcare good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
37% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 35 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Avery Healthcare feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
52% of people say they’re not treated with respect by their managers.Based on data from 54 people who took the Breakroom Quiz between February 2024 and January 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Avery Healthcare get proper breaks?
Some people don’t get proper breaks.
How we know this
53% of people report that they don’t get to take proper breaks.Based on data from 59 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Avery Healthcare?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 60 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Avery Healthcare enjoy their jobs?
Most people enjoy their job.
How we know this
72% of people report they enjoy their job.Based on data from 46 people who took the Breakroom Quiz between February 2024 and January 2025.
Okay
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Only some people recommend their team
Do people at Avery Healthcare recommend working with their team?
Only some people recommend working with their team.
How we know this
57% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 63 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Avery Healthcare?
Most people got enough training when they started.
How we know this
67% of people report they got enough training when they started working here.Based on data from 60 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at Avery Healthcare?
Most people aren’t given support to progress here.
How we know this
In the last year, 68% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 59 people who took the Breakroom Quiz between February 2024 and February 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Avery Healthcare head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 59 people who took the Breakroom Quiz between February 2024 and January 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Avery Healthcare is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
83% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 59 people who took the Breakroom Quiz between February 2024 and January 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Avery Healthcare employees say about their job
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Best thing
Seeing the residents and making them happy
Worst thing
Only getting statutory sick, long Hours and low pay rate
Avery Healthcare Care assistant, January 2025
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Best thing
The residents
Worst thing
Long Hours and underpaid
Avery Healthcare Care assistant, January 2025
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