Supervisor
Marston’s
Estimated pay: £10.72-12.15 per hour
Dunstable, Bedfordshire, LU5 4JN, United Kingdom
Part time
The Breakroom Take
- Recommended by students
- Respectful managers
About Marston’s
Marston’s is a brewery, pub and hotel operator. They also run Revere, Foundry Project and Pitcher and Piano bars.
Job description from Marston’s
Right at the heart of the pub - creating moments of joy. You'll be there supporting the team to deliver the everyday moments and those stand-out occasions. You'll thrive from an environment that is busy, varied, fast paced but most importantly - fun!
As Supervisor you'll: Have a natural talent for leading and motivating others, you'll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.
- Have previous experience in a similar Supervisor or Team Leader role
- Work with wider pub management team to ensure the business runs efficiently and profitably
- Opening and closing, stocking, and cashing up
- Be a role model for customer service
- Ability to think on the spot and use your initiative
- Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away
What comes next is up to you: If you have the determination to drive your development, we'll support you to progress into an Assistant Manager role and beyond!
What you get from us: You'll be joining a pub company that's been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.
Marston's. Where people make pubs.
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Marston’s pay supervisors enough to live on?
Some people are not paid a living wage.
How we know this
62% of people say they are paid below the Real Living Wage for where they live.Based on data from 60 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Marston’s pay supervisors market rates?
Most people are paid less than average for their job.
How we know this
81% of people are paid below average for the type of work they do.Based on data from 31 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do supervisors at Marston’s get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Marston’s pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 66 people who took the Breakroom Quiz between November 2022 and January 2025.
Needs improving
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Most people don’t get paid breaks
Do supervisors at Marston’s get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 31 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Marston’s pay supervisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 32 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do supervisors at Marston’s do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
75% of people report that they don’t do extra unpaid work.Based on data from 32 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do supervisors get of their shift pattern at Marston’s?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 69% of people with changing schedules report getting one week notice or less.
- 19% of people with changing schedules report getting two weeks notice.
- 9% of people with changing schedules report getting three weeks notice.
- 3% of people with changing schedules report getting four weeks notice or more.
Based on data from 32 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do supervisors at Marston’s worry about hours?
Some people worry about getting enough hours.
How we know this
61% of people report they worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do supervisors at Marston’s get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
42% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 31 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for supervisors at Marston’s to change shifts?
Some people find it hard to change shifts.
How we know this
63% of people report that it’s hard to change shifts if they need to.Based on data from 48 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for supervisors to book a holiday at Marston’s?
Most people find it easy to book holiday.
How we know this
75% of people report it’s easy to book holidays.Based on data from 55 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Marston’s managers change supervisors shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
63% of people say their manager changes their shifts at the last minute.Based on data from 30 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for supervisors to take sick leave at Marston’s?
Some people find it hard to take sick leave.
How we know this
57% of people report that it’s hard to take time off if they are sick.Based on data from 53 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do supervisors work the same number they are contracted for at Marston’s?
Most people work a lot more hours than their contact..
How we know this
83% of people report working 8 hours or more than their contract.Based on data from 30 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Workplace
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Okay
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Only some people feel treated with respect
Do supervisors at Marston’s feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 53 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do supervisors at Marston’s get proper breaks?
Some people don’t get proper breaks.
How we know this
53% of people report that they don’t get to take proper breaks.Based on data from 57 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for supervisors to work at Marston’s?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 30 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do supervisors at Marston’s enjoy their jobs?
Only some people enjoy their job.
How we know this
42% of people report they don’t enjoy their job.Based on data from 43 people who took the Breakroom Quiz between January 2023 and January 2025.
Needs improving
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Most people don’t recommend their team
Do supervisors at Marston’s recommend working with their team?
Not many people recommend working with their team.
How we know this
69% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 32 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do supervisors get enough training when they start at Marston’s?
Some people didn’t get enough training when they started.
How we know this
52% of people report they didn’t get enough training when they started working here.Based on data from 60 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are supervisors given support to progress at Marston’s?
Only some people are given support to progress here.
How we know this
In the last year, 44% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 55 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do supervisors think Marston’s head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
95% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 56 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do supervisors feel well informed about how Marston’s is doing?
Only some people feel well informed about how the company is doing.
How we know this
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 59 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Marston’s employees say about their job
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Best thing
Some of the staff that work there and some of the customers are lovely
Worst thing
The company isn't interested in sorting out the things it should. There have also been too many changes in the last few months
Marston’s Front of house, January 2025
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Best thing
The team and the people
Worst thing
members of the biblical looking for free stuff
Marston’s Assistant manager, December 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 32 Marston’s employees who took the Breakroom Quiz between January 2024 and January 2025.
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