Reposted 2 days ago

Admin Officer (AO) - Band E

Brook Street Bureau
Pay £11.88/hour
Location Northampton, NN1 2LH
Contract time Full time, temporary

The Breakroom Take

6.5

Rated 6.5 out of 10, based on 52 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Respectful managers
  • Proper breaks

About Brook Street Bureau

Brook Street Bureau is a recruitment agency. They specialise in industrial and office support.

Job description from Brook Street Bureau

Admin

Do you like making a difference? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people and dealing with complex cases? If you answered 'Yes,' we would love to hear from you.

The Role:

We are recruiting for an exciting Administrator position (Temp), part of the Her Majesty's Courts and Tribunals Service admin team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.

You will deliver a wide range of admin work; you'll be contributing towards helping create a more effective, less costly and more responsive justice system for everyone. This includes supporting administration, supporting our independent judiciary and driving improvements across several courts and tribunals in Northampton.

Please Note: You will be working 37 hours per week, Monday - Friday, with a pay rate of £11.88. These are long-term contracts initially however they do look to extend.

What will be your primary responsibilities?

You will provide essential administrative support to the various court locations in Northampton. The role will involve, but not be limited to, you performing the following:

Deal with written and verbal communications, including telephone, email, and letter enquiries.
Complete administrative duties on an ad hoc basis and other grade-appropriate work, contributing to the whole team's work, involving collecting and delivering files and bundles
Completing filing and post-room duties
Operating office equipment
Resulting, checking accuracy and completeness against guidelines or a proforma, e.g.
Providing support to colleagues
Creating and maintaining databases, lists, manuals
Completing documents, including standard letters, forms, applications, orders, records, registers, statistics etcTo apply for this post, you will have:

Competent in working in an administrative capacity
Excellent written and speaking English communication to enable telephone and email communication.
Ability to organise a busy workload to deliver effective results on time and meet changing and complex demands as required
Experience doing a previous admin role is advantageous but not essential.
Ability to work with very confidential and sensitive information
Good IT skills - Demonstrable experience in using Outlook, Excel, and Word in an office environment
Ability to work calmly and professionally under pressure.
Strong work ethic and resilienceBenefits

In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -

The opportunity to join and work in the public sector
Learning and development opportunities to grow your career
Competitive salary of £11.88 per hour (Paid weekly)
Up 28 days per year (pro-rata) - You will also accrue holiday as you work.
Wide variety of flexible benefits and working options to suit your lifestyle.
Full training and induction About Us

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

Apply

By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

Map

Northampton, NN1 2LH

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Brook Street Bureau pay admin officers enough to live on?

    Most people are paid a living wage.

    How we know this

    82% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 17 people who took the Breakroom Quiz between March 2023 and January 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Brook Street Bureau pay admin officers market rates?

    Only some people are paid above average for their job.

    How we know this

    65% of people are paid below average for the type of work they do.

    Based on data from 17 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do admin officers at Brook Street Bureau get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    85% of people say they don’t get paid breaks.

    Based on data from 20 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Brook Street Bureau pay admin officers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 16 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do admin officers at Brook Street Bureau do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    100% of people report that they don’t do extra unpaid work.

    Based on data from 15 people who took the Breakroom Quiz between March 2023 and January 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Good
  • Most people don’t worry about their hours

    Do admin officers at Brook Street Bureau worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    88% of people report they don’t worry about getting enough hours.

    Based on data from 16 people who took the Breakroom Quiz between March 2023 and January 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do admin officers at Brook Street Bureau get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    58% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 12 people who took the Breakroom Quiz between March 2023 and January 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good
  • Easy to book holiday

    How easy is it for admin officers to book a holiday at Brook Street Bureau?

    Most people find it easy to book holiday.

    How we know this

    83% of people report it’s easy to book holidays.

    Based on data from 18 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Brook Street Bureau managers change admin officers shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    81% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 16 people who took the Breakroom Quiz between March 2023 and January 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for admin officers to take sick leave at Brook Street Bureau?

    Some people find it hard to take sick leave.

    How we know this

    40% of people report that it’s hard to take time off if they are sick.

    Based on data from 20 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do admin officers at Brook Street Bureau feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    73% of people say they’re treated with respect by their managers.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do admin officers at Brook Street Bureau get proper breaks?

    Most people get proper breaks.

    How we know this

    81% of people report that they get to take proper breaks.

    Based on data from 16 people who took the Breakroom Quiz between March 2023 and January 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for admin officers to work at Brook Street Bureau?

    Some people feel stressed here.

    How we know this

    60% of people say they often feel stressed at work.

    Based on data from 20 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do admin officers at Brook Street Bureau enjoy their jobs?

    Most people enjoy their job.

    How we know this

    69% of people report they enjoy their job.

    Based on data from 13 people who took the Breakroom Quiz between April 2023 and December 2024.

  • Okay
  • Only some people recommend their team

    Do admin officers at Brook Street Bureau recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    55% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 20 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do admin officers get enough training when they start at Brook Street Bureau?

    Some people didn’t get enough training when they started.

    How we know this

    41% of people report they didn’t get enough training when they started working here.

    Based on data from 17 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are admin officers given support to progress at Brook Street Bureau?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 76% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 17 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do admin officers think Brook Street Bureau head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    68% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 19 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do admin officers feel well informed about how Brook Street Bureau is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    60% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 15 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Brook Street Bureau

What Brook Street Bureau employees say about their job

  • Best thing

    Flexibility with hours

    Worst thing

    Work Pressure ,

    4.5

    Brook Street Bureau Administrator, December 2023

  • Best thing

    Home working

    Worst thing

    The pay and ignorance, seeing all employees as numbers

    4.5

    Brook Street Bureau Admin officer, September 2023

See more reviews
  • Best thing

    Easy work

    Worst thing

    Can be quiet and can end quickly

    6.6

    Brook Street Bureau Caseworker, September 2022

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