Admin Officer
Brook Street Bureau
£11.88/hour
Northampton, Northamptonshire, NN1
Full time, temporary
The Breakroom Take
- People enjoy this job
- Respectful managers
- Proper breaks
About Brook Street Bureau
Brook Street Bureau is a recruitment agency. They specialise in industrial and office support.
Job description from Brook Street Bureau
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
The Role:
We are recruiting for an exciting Administrator position (Temp), part of the Her Majesty`s Courts and Tribunals Service admin team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.
You will deliver a wide range of admin work; you`ll be contributing towards helping create a more effective, less costly and more responsive justice system for everyone. This includes supporting administration, supporting our independent judiciary and driving improvements across several courts and tribunals in Northampton.
Please Note: You will be working 37 hours per week, Monday - Friday, with a pay rate of £11.88.
These are temporary contracts with a possibility of an extension.
What will be your primary responsibilities?
" Preparing papers and files for court, tribunals, hearings and meetings.
" Producing court/tribunal documents.
" General photocopying and filing.
" Creating and updating records on in-house computer system and data input.
" Post opening and dispatch.
" Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
" Preparing meeting agenda, joining instructions, handouts etc.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.?
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.??
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Brook Street Bureau pay administrators enough to live on?
Most people are paid a living wage.
How we know this
86% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 14 people who took the Breakroom Quiz between March 2023 and November 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Brook Street Bureau pay administrators market rates?
Only some people are paid above average for their job.
How we know this
64% of people are paid below average for the type of work they do.Based on data from 14 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do administrators at Brook Street Bureau get paid breaks?
No. Most people don’t get paid breaks.
How we know this
82% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Brook Street Bureau pay administrators sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do administrators at Brook Street Bureau do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
100% of people report that they don’t do extra unpaid work.Based on data from 12 people who took the Breakroom Quiz between March 2023 and November 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do administrators at Brook Street Bureau worry about hours?
Most people don’t worry about getting enough hours.
How we know this
85% of people report they don’t worry about getting enough hours.Based on data from 13 people who took the Breakroom Quiz between March 2023 and November 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do administrators at Brook Street Bureau get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 10 people who took the Breakroom Quiz between March 2023 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it for administrators to book a holiday at Brook Street Bureau?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 15 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Brook Street Bureau managers change administrators shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
85% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 13 people who took the Breakroom Quiz between March 2023 and November 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for administrators to take sick leave at Brook Street Bureau?
Some people find it hard to take sick leave.
How we know this
41% of people report that it’s hard to take time off if they are sick.Based on data from 17 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do administrators at Brook Street Bureau feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do administrators at Brook Street Bureau get proper breaks?
Most people get proper breaks.
How we know this
79% of people report that they get to take proper breaks.Based on data from 14 people who took the Breakroom Quiz between March 2023 and November 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for administrators to work at Brook Street Bureau?
Some people feel stressed here.
How we know this
59% of people say they often feel stressed at work.Based on data from 17 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do administrators at Brook Street Bureau enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 12 people who took the Breakroom Quiz between April 2023 and November 2024.
Okay
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Only some people recommend their team
Do administrators at Brook Street Bureau recommend working with their team?
Only some people recommend working with their team.
How we know this
59% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 17 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do administrators get enough training when they start at Brook Street Bureau?
Some people did’t get enough training when they started.
How we know this
43% of people report they didn’t get enough training when they started working here.Based on data from 14 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are administrators given support to progress at Brook Street Bureau?
Most people aren’t given support to progress here.
How we know this
In the last year, 79% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 14 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do administrators think Brook Street Bureau head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
69% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 16 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do administrators feel well informed about how Brook Street Bureau is doing?
Only some people feel well informed about how the company is doing.
How we know this
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 12 people who took the Breakroom Quiz between February 2023 and November 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Brook Street Bureau employees say about their job
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Best thing
Flexibility with hours
Worst thing
Work Pressure ,
Brook Street Bureau Administrator, December 2023
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Best thing
Home working
Worst thing
The pay and ignorance, seeing all employees as numbers
Brook Street Bureau Admin officer, September 2023
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