Assistant Store Manager
Big Yellow
£26420/annum
Daventry, East Midlands, NN11 4HE
Full time, permanent
The Breakroom Take
- People enjoy this job
- Good shift notice
- Respectful managers
- Proper training
About Big Yellow
Big Yellow is a self storage company.
Job description from Big Yellow
Role: Assistant Store Manager / Location: Daventry / Salary: £26,420 per annum (OTE £29,062) plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
About the Job
Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people’, so if a customer looks like they want a cup of tea, get the kettle on.
Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.
Below are some of the key areas you will be required to fulfil:
Provide the highest standards of customer service, in person, via email or phone
Maximise sales at every opportunity through promoting the products and services available
Be confident and comfortable negotiating day to day
Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
Propose ideas for local marketing and assist with recruitment where necessary
Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
Take a flexible approach to working as part of a team or individually
Take an equal share of responsibility by being a key holder and opening/closing your store
Coach and develop your sales advisors
Support your store manager in all aspects of running your store
Support your store manager to grow and develop your business
What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:
Competitive rates of pay reviewed on an annual basis
Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
Additional day off for your Birthday
Holiday entitlement increasing with service
Training and support to help you develop a great career with us
Great pension and sharesave scheme
Social events throughout the year
Family friendly policies to include enhanced maternity, paternity and adoption packages
Free on -site parking
Cycle to work scheme and gym discounts
Vouchers for life events
Day off to volunteer for one of our charity partners
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know
What employees say
Pay
-
Good
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Most people are paid a living wage
Do Big Yellow pay a living wage?
Most people are paid a living wage.
How we know this
82% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 22 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Big Yellow pay market rates?
Most people are paid above average for their job.
How we know this
74% of people are paid above average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Big Yellow get paid breaks?
No. Most people don’t get paid breaks.
How we know this
73% of people say they don’t get paid breaks.Based on data from 22 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do Big Yellow pay sick pay?
Yes. Most people get proper sick pay.
How we know this
75% of people say they would get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do workers at Big Yellow do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
43% of people report that they do extra work that they don’t get paid for.Based on data from 14 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at Big Yellow?
Most people get 4 weeks notice of when they’re working.
How we know this
- 8% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 23% of people with changing schedules report getting three weeks notice.
- 69% of people with changing schedules report getting four weeks notice or more.
Based on data from 13 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people get a choice of shifts
Do Big Yellow workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
79% report that their manager gives them enough choice over which shifts they work.Based on data from 14 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for Big Yellow workers to change shifts?
Most people find it easy to change shifts.
How we know this
73% of people report that it’s easy to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between January 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it to book a holiday at Big Yellow?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 22 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Big Yellow managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
42% of people say their manager changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Big Yellow?
Some people find it hard to take sick leave.
How we know this
39% of people report that it’s hard to take time off if they are sick.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working at Big Yellow good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
45% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 11 people who took the Breakroom Quiz between August 2022 and July 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Big Yellow feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 21 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Big Yellow get proper breaks?
Some people don’t get proper breaks.
How we know this
43% of people report that they don’t get to take proper breaks.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Big Yellow?
Most people feel stressed here.
How we know this
68% of people say they often feel stressed at work.Based on data from 22 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Big Yellow enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 18 people who took the Breakroom Quiz between October 2022 and October 2024.
Okay
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Only some people recommend their team
Do people at Big Yellow recommend working with their team?
Only some people recommend working with their team.
How we know this
48% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Big Yellow?
Most people got enough training when they started.
How we know this
70% of people report they got enough training when they started working here.Based on data from 20 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Big Yellow?
Only some people are given support to progress here.
How we know this
In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 22 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Big Yellow head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
74% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Big Yellow is doing?
Only some people feel well informed about how the company is doing.
How we know this
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Big Yellow employees say about their job
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Best thing
Going home
Worst thing
Head office haven’t a clue what is going on.
Managers doing what they like and treating staff badly.
If your face doesn’t fit then your home.Big Yellow Assistant manager, February 2023
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Best thing
Never work past 6pm.
My manager has a laissez-faire management style but I used to have an autocratic manager. I now feel trusted in work.
Flexible when all staff are in to change shifts or rota.
Great for progression from sales advisor to store manager.
Apprenticeships that the company pay for that you are supposed to do in work time but if the stores busy its often the first thing to be dropped.
Worst thing
Bonuses are being slowly removed and unachievable.
Sales advisors and assistant managers get a bonus for lone trading but store managers dont
Weekend work.
The lack of ability to work from home.
Monotonous work. Sales role but no commision and bonuses are near impossible to achieve.
Big Yellow Store manager, January 2023
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