Security Officer - Edinburgh
Bidvest NoonanThe Breakroom Take
- People enjoy this job
About Bidvest Noonan
Bidvest Noonan is a facilities management company. They outsource cleaning, security, reception and other services.
Job description from Bidvest Noonan
Security Officer
Pay rate: £12.24 per hour
Working: Weekends, 11:00-23:00 Friday, Saturday and Sunday
A fantastic opportunity has arisen within Bidvest Noonan for Security Officers, who will work at our client's prestigious premises.
You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.
We require Officers to be SIA licenced - Security Guarding/Door Supervision
The Security Officer is required to provide an efficient, effective and professional security service.
Duties as a Security Officer
- To meet and greet all visitors promptly, using the correct protocols to ensure that each visitor feels special and cared for. To use name recognition upon arrival to all visitors and when bidding farewell.
- Ensure that an exceptional level of service is always maintained in reception areas and meeting suites, including contacting the meeting hosts.
- Maintain the reception area to ensure a professional appearance.
- Build and maintain a current, working knowledge of all policies, procedures, systems, and developments, as well as general information, to be able to provide staff and visitors with information as required.
- To maintain a smart appearance and comply with Bidvest Noonan general policy with regards to dress code/uniform.
- Answering all incoming telephone calls using the correct protocols. To ensure that accurate messages are relayed efficiently via email to the correct person. Always ensure that the caller is announced before transferring a call.
- To maintain close working relationships with the relevant Building Management team and to coordinate efforts with respect to matters such as Emergency Procedures, Building Safety, Fire and Bomb threat evacuations.
- Ensure that there is a thorough hand over at the completion of each shift with Security personnel.
Job role requirements as a Security Officer
- A valid SIA Licence.
- Previous experience in a similar role would be preferred
- Have knowledge of Assignment Instructions (AI's)
- Excellent written and verbal communication skills.
- Customer/Client focused
- Proven experience in Corporate Security or relevant role (a minimum of 12 months)
- Must be able to work under pressure, be able make decisive decisions during incidents and difficult situations.
- Basic computer literacy required
- Excellent attention to detail and able to respond to issues in an effective efficient manner.
Benefits for Security Officer
- Full uniform supplied
- Paid holidays
- Pension plan
- On-going training
- Progression opportunities
- WRKIT Employee Benefits Platform which give you access to savings at big retailers via
- Discounts/Cash back and Shopping Cards
- Access to HSF - a health cash plan and personal accident benefit with added services
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [email protected]
Job insights from Breakroom
Security guards
Security guards make sure that people, buildings and valuables are safe
What you’ll do as a security guard:
- Be alert and observant
- Be polite and deal with customers or the general public
- Be responsible for public safety and security
- Pass background checks and required tests
Is it right for you?
This job may involve:
- Standing
- Sitting
- Physical activities
- Using a computer
- Anti-social hours
- Night work
- Wearing a uniform
- Working alone
- Wearing protective clothing
- Working alone
What employees say
Pay
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Good
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Most people are paid a living wage
Do Bidvest Noonan pay security officers enough to live on?
Most people are paid a living wage.
How we know this
75% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 32 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Bidvest Noonan pay security officers market rates?
Only some people are paid above average for their job.
How we know this
44% of people are paid below average for the type of work they do.Based on data from 34 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Most people get paid breaks
Do security officers at Bidvest Noonan get paid breaks?
Yes. Most people get paid breaks.
How we know this
92% of people say they get paid breaks.Based on data from 37 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Bidvest Noonan pay security officers sick pay?
No. Most people don’t get proper sick pay.
How we know this
86% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 35 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do security officers at Bidvest Noonan do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
72% of people report that they don’t do extra unpaid work.Based on data from 32 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
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Less than 4 weeks notice of shifts
How much notice do security officers get of their shift pattern at Bidvest Noonan?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 19% of people with changing schedules report getting one week notice or less.
- 24% of people with changing schedules report getting two weeks notice.
- 5% of people with changing schedules report getting three weeks notice.
- 52% of people with changing schedules report getting four weeks notice or more.
Based on data from 21 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do security officers at Bidvest Noonan worry about hours?
Most people don’t worry about getting enough hours.
How we know this
73% of people report they don’t worry about getting enough hours.Based on data from 37 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do security officers at Bidvest Noonan get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
53% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 38 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for security officers at Bidvest Noonan to change shifts?
Most people find it hard to change shifts.
How we know this
68% of people report that it’s hard to change shifts if they need to.Based on data from 22 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for security officers to book a holiday at Bidvest Noonan?
Some people find it hard to book holiday.
How we know this
44% of people report it’s hard to book holidays.Based on data from 36 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Bidvest Noonan managers change security officers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
71% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 34 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for security officers to take sick leave at Bidvest Noonan?
Most people find it easy to take sick leave.
How we know this
73% of people report that it’s easy to take time off if they are sick.Based on data from 33 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
-
Most parents say it’s bad
Is working as security officers at Bidvest Noonan good if you have caring responsibilities?
Most parents and carer say this is a bad place to work.
How we know this
70% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 10 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Okay
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Only some people feel treated with respect
Do security officers at Bidvest Noonan feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
39% of people say they’re not treated with respect by their managers.Based on data from 33 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do security officers at Bidvest Noonan get proper breaks?
Some people don’t get proper breaks.
How we know this
36% of people report that they don’t get to take proper breaks.Based on data from 36 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for security officers to work at Bidvest Noonan?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 33 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do security officers at Bidvest Noonan enjoy their jobs?
Only some people enjoy their job.
How we know this
56% of people report they don’t enjoy their job.Based on data from 27 people who took the Breakroom Quiz between October 2022 and October 2024.
Okay
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Only some people recommend their team
Do security officers at Bidvest Noonan recommend working with their team?
Only some people recommend working with their team.
How we know this
65% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 37 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do security officers get enough training when they start at Bidvest Noonan?
Some people did’t get enough training when they started.
How we know this
53% of people report they didn’t get enough training when they started working here.Based on data from 34 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are security officers given support to progress at Bidvest Noonan?
Most people aren’t given support to progress here.
How we know this
In the last year, 80% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 35 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do security officers think Bidvest Noonan head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 34 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do security officers feel well informed about how Bidvest Noonan is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
82% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 34 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Bidvest Noonan employees say about their job
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Best thing
Keeping it clean
Worst thing
The dirt
Bidvest Noonan Cleaner, October 2024
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Best thing
Nothing. I work a mix of 3 days and 3 nights at the same rate of £11.85 per hour. A big part of the money is gone because of the taxes.
Worst thing
The break times. I am supposed to have 30 minutes breaks. But I am only able to take 20 minutes because I have to cover certain stations before the clock out of the other people.
Bidvest Noonan Security officer, August 2024
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