Posted 15 days ago

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Christmas Support Team (Sales) - Derby Westfield (N82965)

Next
Pay Estimated pay: £7.52-11.44 per hour

Location Derby, Derbyshire, DE1 2PQ, United Kingdom
Contract time Part time

The Breakroom Take

5.6

Rated 5.6 out of 10, based on 1,655 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Recommended by parents
  • Respectful managers
  • Proper breaks

About Next

Next is a retailer. They sell homewares and fashion for women, men and children.

Job description from Next

Job Description

SHIFTS YOU ARE APPLYING FOR: 12hrs p/w; Mon 10:30 - 14:30; Tue 11:30 - 15:00; Thu 10:30 - 15:15

TEMPORARY, FLEXIBLE JOB OPPORTUNITIES primarily based on the sales floor to give NEXT customers amazing service in the run up to Christmas and during our NEXT End of Season Sale. You will also have opportunities to work in other areas of the store within this role too.

These Support Team roles include working Christmas Eve, our first day of Sale on Friday 27th December 2024 and may include working Saturday 28th December 2024. We just can't do it without you!

About the Role:

To be a successful Christmas Support Team Member (Sales) you will:
  • Offer fast and friendly service at all times, helping our customers to find the perfect products
  • Share your passion and knowledge about our amazing products
  • Keep the sales floors looking fantastic and easy to shop from
  • Work in all areas of the store as needed, including stockrooms and processing deliveries
  • Help get stock to the sales floor as quickly as you can
  • Support and effectively communicate with customers, colleagues and managers at all times
  • Take control of your own development

We'll offer amazing benefits, see list further below

About You:
  • A great communicator who is friendly, calm and efficient - even on your busiest days
  • Excited about the challenge of a varied and fast-paced job
  • Flexible, supportive and always ready to go the extra mile for your team and our customers
  • You take pride in your work and approach all tasks with energy, pace and dedication
  • Happy to work on your own and keep yourself busy to achieve all performance targets

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

What's Next

As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you.

In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months.

Best of luck!

#Christmas #Xmas #Sales #Stock #Delivery #Team #Assistant #Support #Temporary #Customer #Service #Retail #Work #Shop #Store

About Us

You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!

About the Team

  • Recognition and rewards for doing a great job and achieving great results (after 1 week's service)
  • 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (available after 1 week's service when purchased through NEXT)
  • 10% off most partner brands & up to 15% off Branded Beauty (after 1 week's service)
  • 75% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract)
  • Early VIP access to sale stock
  • Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
  • Access to fantastic discounts at our Staff Shops
  • Access a digital GP and other free health and wellbeing services
  • Support Networks - Access to Network Groups to empower and celebrate each other
  • Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more


Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 429 8726 / 0044 116 429 8726 (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays).

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Derby, Derbyshire, DE1 2PQ, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Next pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    99% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 85 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Next pay sales assistants market rates?

    Most people are paid less than average for their job.

    How we know this

    77% of people are paid below average for the type of work they do.

    Based on data from 96 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do sales assistants at Next get paid the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what Next pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 236 people who took the Breakroom Quiz between November 2023 and November 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at Next get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    91% of people say they don’t get paid breaks.

    Based on data from 93 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Next pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    82% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 82 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do sales assistants at Next do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    78% of people report that they don’t do extra unpaid work.

    Based on data from 86 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Next?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 22% of people with changing schedules report getting one week notice or less.
    • 50% of people with changing schedules report getting two weeks notice.
    • 24% of people with changing schedules report getting three weeks notice.
    • 5% of people with changing schedules report getting four weeks notice or more.

    Based on data from 88 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do sales assistants at Next worry about hours?

    Some people worry about getting enough hours.

    How we know this

    40% of people report they worry about getting enough hours.

    Based on data from 96 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do sales assistants at Next get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    44% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 91 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for sales assistants at Next to change shifts?

    Some people find it hard to change shifts.

    How we know this

    58% of people report that it’s hard to change shifts if they need to.

    Based on data from 81 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for sales assistants to book a holiday at Next?

    Some people find it hard to book holiday.

    How we know this

    44% of people report it’s hard to book holidays.

    Based on data from 89 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Needs improving
  • Shifts get changed at short notice

    Do Next managers change sales assistants shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    71% of people say their manager changes their shifts at the last minute.

    Based on data from 86 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at Next?

    Some people find it hard to take sick leave.

    How we know this

    37% of people report that it’s hard to take time off if they are sick.

    Based on data from 76 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is sales assistants at Next job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    86% of students report this is a good place to work if you’re studying.

    Based on data from 135 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Good
  • Most parents say it’s good

    Is working as sales assistants at Next good if you have caring responsibilities?

    Most parents and carers say this is a good place to work.

    How we know this

    69% of people who care for a child or other relative report this is a good place to work.

    Based on data from 54 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at Next feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    79% of people say they’re treated with respect by their managers.

    Based on data from 82 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do sales assistants at Next get proper breaks?

    Most people get proper breaks.

    How we know this

    81% of people report that they get to take proper breaks.

    Based on data from 80 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for sales assistants to work at Next?

    Some people feel stressed here.

    How we know this

    62% of people say they often feel stressed at work.

    Based on data from 91 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do sales assistants at Next enjoy their jobs?

    Most people enjoy their job.

    How we know this

    68% of people report they enjoy their job.

    Based on data from 76 people who took the Breakroom Quiz between May 2024 and November 2024.

  • Okay
  • Only some people recommend their team

    Do sales assistants at Next recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    40% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 95 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do sales assistants get enough training when they start at Next?

    Some people did’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 87 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are sales assistants given support to progress at Next?

    Only some people are given support to progress here.

    How we know this

    In the last year, 52% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 86 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do sales assistants think Next head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 87 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do sales assistants feel well informed about how Next is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    47% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 91 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Next

What Next employees say about their job

  • Best thing

    Everyday is different, plenty of opportunities to learn and change roles

    Worst thing

    Communication with co workers is poor and pay increase is an obstacle

    6.7

    Next Employee, November 2024

  • Best thing

    Home time

    Worst thing

    Start of the day

    5.5

    Next Employee, November 2024

See more reviews
  • Best thing

    Enjoy the team

    Worst thing

    The pay , very little staff on all the time so having to make up the work , high expectations from head office

    5.5

    Next Employee, October 2024

  • Best thing

    Team & staff discount working hours

    Worst thing

    Not much staff

    4.6

    Next Assistant manager, October 2024

  • Best thing

    Days off

    Worst thing

    The stress and work load

    6.0

    Next Loss prevention officer, September 2024

  • Best thing

    The workplace and environment is great

    Worst thing

    Pay is terrible compared to other companies. A lot of work needed to be done

    5.5

    Next Employee, July 2024

  • Best thing

    People I work with

    Worst thing

    Work load

    5.0

    Next Employee, May 2024

  • Best thing

    The perks

    Worst thing

    Little training or opportunity to progress. They use their most experienced people to do each task. Nepotism, favouritism and corruption is rife. Best chance of opportunity to learn and progress is to work morning shift, but they seem to give those shifts to friends and sometimes new people. I've been overlooked for so long now and I have stopped asking for opportunity.

    5.5

    Next Sales assistant, February 2024

  • Best thing

    Quite straightforward, you know what to expect every time you come in

    Worst thing

    Unrealistic standards are set when working a role such as the delivery team. You’re expected to work like a robot with time pressures and within this time you have to do everything, e.g., if need a toilet break, you cannot ‘pause’ the timer and the timer eats into your working time, or if you need to refill tags, that refilling eats into your working time, which I believe is very demanding and unrealistic as even over a 6-7 hour shift naturally we’ll end up working slower.

    6.4

    Next Sales assistant, August 2022

  • Best thing

    The hierarchy isn't as obvious as it is in a store environment. Everyone treats everyone with respect. You can take a break/get a drink/go loo whenever you want, you're in charge of your own workload and time management and are trusted to get it done

    Worst thing

    Hard to progress unless you have a degree, nursery fees are high and maternity pay is not enough

    6.2

    Next Employee, July 2021

  • More reviews from Next employees

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