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Restaurant Supervisor - London

BaxterStorey
Pay £32.0k per year
Location London, London
Contract time Contract

The Breakroom Take

6.3

Rated 6.3 out of 10, based on 220 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Pays all ages fairly
  • Proper training

About BaxterStorey

BaxterStorey is a hospitality and catering company.

Job description from BaxterStorey

Restaurant Supervisor - London

Company Description

Title: Service Supervisor

Location: London, WC2

Salary: 32,000

Benefits:

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 week's enhanced maternity leave
  • Secondary career leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Restaurant Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Restaurant Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!



Job Description

  • Supervision and Training - recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
  • Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
  • Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services


Qualifications

  • Previous experience commensurate with role
  • Have a contagious passion for food and customer service
  • You draw satisfaction from supervising, training, and supporting a team
  • Understanding of delegation and influencing skills
  • Excellent organisational abilities; high attention to detail
  • Concise and effective verbal and written communication
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Works according to the BaxterStorey core values


Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.



Job insights from Breakroom

Bar, restaurant and kitchen supervisors

Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive

What you’ll do as a bar, restaurant and kitchen supervisor

  • Plan menus with your chefs
  • Organise shifts and rotas for kitchen, waiting and bar staff
  • Recruit staff and help to train them
  • Plan events like weddings or birthdays
  • Manage stock and budgets

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Wearing a uniform
  • Cleaning
  • Anti-social hours
  • Managing people
  • Using a computer

Map

London, London

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people don’t get paid breaks

    Do supervisors at BaxterStorey get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    92% of people say they don’t get paid breaks.

    Based on data from 12 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do BaxterStorey pay supervisors sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    92% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 12 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do supervisors at BaxterStorey do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    40% of people report that they do extra work that they don’t get paid for.

    Based on data from 10 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Some people worry about their hours

    Do supervisors at BaxterStorey worry about hours?

    Some people worry about getting enough hours.

    How we know this

    45% of people report they worry about getting enough hours.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do supervisors at BaxterStorey get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    40% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 10 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good
  • Easy to book holiday

    How easy is it for supervisors to book a holiday at BaxterStorey?

    Most people find it easy to book holiday.

    How we know this

    73% of people report it’s easy to book holidays.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do BaxterStorey managers change supervisors shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    82% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Needs improving
  • Most people find it hard to take sick leave

    How easy is it for supervisors to take sick leave at BaxterStorey?

    Most people find it hard to take sick leave.

    How we know this

    73% of people report that it’s hard to take time off if they are sick.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do supervisors at BaxterStorey feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    64% of people say they’re not treated with respect by their managers.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do supervisors at BaxterStorey get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    67% of people report that they don’t get to take proper breaks.

    Based on data from 12 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for supervisors to work at BaxterStorey?

    Most people feel stressed here.

    How we know this

    92% of people say they often feel stressed at work.

    Based on data from 12 people who took the Breakroom Quiz between August 2022 and June 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do supervisors at BaxterStorey enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    64% of people report they don’t enjoy their job.

    Based on data from 11 people who took the Breakroom Quiz between January 2023 and September 2024.

  • Needs improving
  • Most people don’t recommend their team

    Do supervisors at BaxterStorey recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    83% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 12 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do supervisors get enough training when they start at BaxterStorey?

    Some people did’t get enough training when they started.

    How we know this

    55% of people report they didn’t get enough training when they started working here.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are supervisors given support to progress at BaxterStorey?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 70% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and September 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do supervisors think BaxterStorey head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 12 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do supervisors feel well informed about how BaxterStorey is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    73% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at BaxterStorey

What BaxterStorey employees say about their job

  • Best thing

    A few people I worked with

    Worst thing

    One person I worked with and that's why I have had to leave

    2.3

    BaxterStorey Employee, August 2024

  • Best thing

    Being left get on my own peaceful enviroment

    Worst thing

    Having deal with people that are unable do a job -at higher level push work onto others.

    1.5

    BaxterStorey Employee, August 2024

See more reviews
  • Best thing

    Great staff

    Worst thing

    Rotas change loads

    7.0

    BaxterStorey Front of house, August 2024

  • Best thing

    Free lunch

    Worst thing

    Overworked and understaffed

    6.7

    BaxterStorey Employee, July 2024

  • Best thing

    The way you get to build a client tell with customers

    Worst thing

    Got so many

    6.0

    BaxterStorey General assistant, March 2024

  • Best thing

    Free lunch

    Worst thing

    Unclear leadership, not sure what has to be done some of the time, am new and only getting basic guidance and haven't been asked for bank details yet!

    4.9

    BaxterStorey Catering assistant, January 2024

  • Best thing

    Good people nice place to work

    Worst thing

    Some people

    6.4

    BaxterStorey Chef, August 2022

  • Best thing

    The people there and the job itself is fun

    Worst thing

    The insecurity about what I’m working week to week

    7.8

    BaxterStorey Food and beverage assistant, June 2022

  • Best thing

    The hours are shift so 1 week early then your doing shut down the following week

    Worst thing

    Not have the products your meant to have

    5.0

    BaxterStorey General assistant, November 2020

  • Best thing

    Good hours.

    Worst thing

    Over the top with paper work and excessive and repetitive training. Overtime is expected.

    6.9

    BaxterStorey Deli chef, August 2020

  • More reviews from BaxterStorey employees

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