Customer Service Advisor
Hays RecruitmentThe Breakroom Take
- Good employer
- Respectful managers
- Proper breaks
About Hays Recruitment
Hays Recruitment is a recruitment agency.
Job description from Hays Recruitment
JOB TITLE: Customer Service AdvisorJOB LOCATION: WisbechJOB TYPE: PermanentJOB SALARY: £25000JOB HOURS: Rotating shifts, 7am-3pm 8am-4pm and 10am-6pm, Monday to Friday onlyJOB NOTES: This job is 100% in the office, no home workingYour new companyHays is very excited to be working with this superb, family-owned and run business who puts customers over profit every time! As a result of new investment and a business restructure, our client has asked us to help them find 2 people to join their newly focussed customer service team.Your new roleYour job will be to provide support to their customers, 70% of which are long-term partners with the company. This could be anything from taking a phone call to amend a delivery date and time to investigating discrepancies on orders or pricing, chasing for PO numbers or working with the commercial team to price up new order enquiries. You'll have lots of support from your colleagues in the business and a very good manager to keep you on track with training and support on company policies and procedures. Please note the working hours for this job; you'll be part of a team that works 3 shifts. Early is 7am-3pm, so if you're an early bird, you'll get cracking straight away and still have most of the afternoon ahead of you when you've finished work, so even in winter you'll still see daylight! The usual core shift is 8am-4pm and the late shift means you get a lie in and start at 10am and finish at 6pm. Applicants must be able to work all shifts.What you'll need to succeedWe're looking for someone with office admin / customer service experience that has a proactive way of working that loves solving problems. You'll be obsessed with giving great customer service and going the extra mile should be something that you do without even thinking twice! We're looking for high-energy, bubbly personalities with ambition to do well and earn progression and advancement.What you'll get in returnThis is a great opportunity to work in a business that doesn't simply exist to improve the bank accounts of the CEO and shareholders! The owner is hands-on, respectful and puts their faith & trust in their staff.The business has a family feel but is growing and has plans to get even bigger, you won't feel like a number here. No idea is too silly to try and there's no red tape, so you have the freedom to do what needs to be done to look after your customers.
- £25000 starting salary
- 40 hour working week but BREAKS ARE PAID
- 20+8 days holiday incl bank holidays
- Employee retail discount scheme to save you money every day!
- Pension
- Life Assurance to protect your family if the worst happens
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Map
Wisbech, Cambridgeshire
What employees say
Pay
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Good
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Most people are paid a living wage
Do Hays Recruitment pay a living wage?
Most people are paid a living wage.
How we know this
70% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 33 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Hays Recruitment pay market rates?
Only some people are paid above average for their job.
How we know this
37% of people are paid below average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Hays Recruitment get paid breaks?
No. Most people don’t get paid breaks.
How we know this
87% of people say they don’t get paid breaks.Based on data from 31 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Hays Recruitment pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
69% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 29 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Hays Recruitment do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
50% of people report that they do extra work that they don’t get paid for.Based on data from 22 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Hays Recruitment?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 80% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 10% of people with changing schedules report getting three weeks notice.
- 10% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Hays Recruitment worry about hours?
Some people worry about getting enough hours.
How we know this
35% of people report they worry about getting enough hours.Based on data from 20 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Needs improving
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Most people don’t get any choice of shifts
Do Hays Recruitment workers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
73% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 15 people who took the Breakroom Quiz between April 2023 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for Hays Recruitment workers to change shifts?
Most people find it easy to change shifts.
How we know this
83% of people report that it’s easy to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between March 2023 and November 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Hays Recruitment?
Most people find it easy to book holiday.
How we know this
93% of people report it’s easy to book holidays.Based on data from 29 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Hays Recruitment managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
82% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 22 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Hays Recruitment?
Most people find it easy to take sick leave.
How we know this
85% of people report that it’s easy to take time off if they are sick.Based on data from 26 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Hays Recruitment feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
83% of people say they’re treated with respect by their managers.Based on data from 29 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Hays Recruitment get proper breaks?
Most people get proper breaks.
How we know this
81% of people report that they get to take proper breaks.Based on data from 31 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Hays Recruitment?
Some people feel stressed here.
How we know this
56% of people say they often feel stressed at work.Based on data from 32 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Hays Recruitment enjoy their jobs?
Only some people enjoy their job.
How we know this
38% of people report they don’t enjoy their job.Based on data from 26 people who took the Breakroom Quiz between January 2023 and November 2024.
Okay
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Only some people recommend their team
Do people at Hays Recruitment recommend working with their team?
Only some people recommend working with their team.
How we know this
52% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 33 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Hays Recruitment?
Some people did’t get enough training when they started.
How we know this
45% of people report they didn’t get enough training when they started working here.Based on data from 29 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Hays Recruitment?
Only some people are given support to progress here.
How we know this
In the last year, 43% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 28 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do people think Hays Recruitment head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
62% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 29 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Hays Recruitment is doing?
Only some people feel well informed about how the company is doing.
How we know this
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 30 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Hays Recruitment employees say about their job
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Best thing
Its Good for me
Worst thing
None
Hays Recruitment Teaching assistant, January 2024
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Best thing
Just the environment.
Worst thing
Having to take a day off because its strike day.
Hays Recruitment Teaching assistant, May 2023
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