Reposted 6 days ago

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Customer Service Advisor

OCS
Pay From £12.00 per hour
Location Northamptonshire, NN10 6FH, United Kingdom

The Breakroom Take

5.9

Rated 5.9 out of 10, based on 376 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Respectful managers

About OCS

OCS is a facilities management company. Their services include catering, cleaning, front-of-house and waste management.

Job description from OCS

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Lifestyle market.

About The Role:

Days of Working: Thursday to Sunday

As a Customer Service Representative you would be dealing with customer queries and ensuring a high quality customer relationship is achieved. Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.

You will also:
  • Ensure the customer is always informed and up to date
  • Take responsibility for the administration of customer queries and records
  • Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
  • Meet targets in query resolution, call handling and quality

To succeed in this role you will need:
  • Good customer service skills
  • Experience in administration
  • A pro-active approach to personal development and learning
  • A passion for delivering an exceptional customer experience

What will you get in return?
  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme 'OCS Stars'- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Map

Northamptonshire, NN10 6FH, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do OCS pay a living wage?

    Some people are not paid a living wage.

    How we know this

    50% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 68 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do OCS pay market rates?

    Only some people are paid above average for their job.

    How we know this

    40% of people are paid below average for the type of work they do.

    Based on data from 67 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do OCS pay the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what OCS pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 88 people who took the Breakroom Quiz between November 2022 and November 2024.

  • Okay
  • Only some people get paid breaks

    Do workers at OCS get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    60% of people say they don’t get paid breaks.

    Based on data from 65 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do OCS pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    81% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 68 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at OCS do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    40% of people report that they do extra work that they don’t get paid for.

    Based on data from 62 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at OCS?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 54% of people with changing schedules report getting one week notice or less.
    • 9% of people with changing schedules report getting two weeks notice.
    • 12% of people with changing schedules report getting three weeks notice.
    • 24% of people with changing schedules report getting four weeks notice or more.

    Based on data from 74 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at OCS worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    73% of people report they don’t worry about getting enough hours.

    Based on data from 67 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do OCS workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    45% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 60 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for OCS workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    53% of people report that it’s hard to change shifts if they need to.

    Based on data from 76 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at OCS?

    Most people find it easy to book holiday.

    How we know this

    81% of people report it’s easy to book holidays.

    Based on data from 73 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do OCS managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    76% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 66 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at OCS?

    Some people find it hard to take sick leave.

    How we know this

    35% of people report that it’s hard to take time off if they are sick.

    Based on data from 65 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is a OCS job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    69% of students report this is a good place to work if you’re studying.

    Based on data from 13 people who took the Breakroom Quiz between April 2023 and September 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working at OCS good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    48% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 42 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at OCS feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    69% of people say they’re treated with respect by their managers.

    Based on data from 65 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at OCS get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    55% of people report that they don’t get to take proper breaks.

    Based on data from 64 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at OCS?

    Some people feel stressed here.

    How we know this

    62% of people say they often feel stressed at work.

    Based on data from 71 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at OCS enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    44% of people report they don’t enjoy their job.

    Based on data from 64 people who took the Breakroom Quiz between May 2024 and November 2024.

  • Okay
  • Only some people recommend their team

    Do people at OCS recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    62% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 78 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at OCS?

    Some people did’t get enough training when they started.

    How we know this

    48% of people report they didn’t get enough training when they started working here.

    Based on data from 73 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at OCS?

    Only some people are given support to progress here.

    How we know this

    In the last year, 65% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 69 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think OCS head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 72 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do workers feel well informed about how OCS is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    71% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 70 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at OCS

What OCS employees say about their job

  • Best thing

    Good team

    Worst thing

    It’s unsafe because needs to be / cleaners on a ward

    7.1

    OCS Domestic cleaner, September 2024

  • Best thing

    Easy to get too easy work

    Worst thing

    Not getting paid sick pay having to have unpaid hours working all through the summer holidays

    6.1

    OCS Cleaner, August 2024

See more reviews
  • Best thing

    The people in the warehouse lovely to talk to when I'm stuck in the canteen all day

    Worst thing

    I do pretty much everything, I cook all 90% of the breakfast, then I serve for an hour, close it down and put it all away and if the dishwasher person not in I gotta wash up everything to, and more and more just dosent feel balance

    1.3

    OCS General assistant, August 2024

  • Best thing

    Nothing

    Worst thing

    Going through bin bags from trains, Station, starbucks, cade Local and the bike batista

    2.3

    OCS Employee, August 2024

  • Best thing

    Flexible work hours.
    My colleagues help train me for the job.

    Worst thing

    Battle for hours amongst colleagues.
    Different supervisors who have different rules of working.

    8.0

    OCS Security officer, July 2024

  • Best thing

    The staff and customers are nearly all down to earth

    Worst thing

    The length of time for security clearance makes new starters leave before clearance and wouldn't no my managers If they turn up as about 6 times a Yr they'll come to site as other sites take priority

    7.3

    OCS Security officer, December 2023

  • Best thing

    Working in a busy environment but with a relaxed team. Thorough breaks are provided.

    Worst thing

    Odd shift hours, early starts and late finishes.

    6.8

    OCS Bus driver, July 2023

  • Best thing

    Money, location and hours

    Worst thing

    Some of the staff at the store I clean are disrespectful

    4.9

    OCS Cleaner, November 2021

  • Best thing

    Part time Hours

    Worst thing

    Covering for absent colleagues as well as doing your own job

    5.5

    OCS Employee, August 2021

  • Best thing

    The team on the ward from
    Nhs

    Worst thing

    Not respected as much as nhs workers

    4.7

    OCS Domestic, February 2021

  • More reviews from OCS employees

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