Sales Assistant - Part Time - Shepherds Bush - 30 Hours
H & T PawnbrokersThe Breakroom Take
- People enjoy this job
- Respectful managers
- Proper training
- Learn new skills
About H & T Pawnbrokers
H&T Pawnbrokers operates nationally providing loans using personal property as collateral. They have expanded to sell goods and provide a travel money service.
Job description from H & T Pawnbrokers
Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community.
Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches.
JOB SPECIFICS
Job Title: Sales Assistant
Job Type: Part Time - 30 Hours
Salary: £12.56 per hour (Includes London Weighting)*
Location: Shepherds Bush
*The chance to earn up to £2k discretionary bonus over each year pro rated.
ABOUT US – MORE THAN MEETS THE EYE
Pawnbroking may not be at the top of everyone’s list for their next career move. But, perceptions can be deceiving and there’s a lot more to us than meets the eye.
We’ve been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We’re also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce
focus.
We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking.
ABOUT YOU
You will:
- Have excellent communication skills and be fluent in English.
- Enjoy working in a busy environment and be keen to progress.
- Be passionate about great customer service.
- Be flexible – Saturday/Sunday working will be required.
If you are multilingual this is an added bonus but not a requirement.
WHAT WE PROMISE YOU
We promise to invest in you, to help you advance your career and be part of a team that makes difference to the communities we work in. Everyone who joins us benefits from:
- Salary increment on successful completion of training.
- The opportunity to earn up to £2k discretionary bonus over each year pro rated.
- 30 days pro rated holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days.
- Up to 25% discount on our amazing range of new and pre-loved jewellery and watches.
- Pension and life assurance.
- A training package designed for you.
- An annual loan for your parking permit or season ticket to help your commute to work.
- The option to take part in our cycle to work scheme.
- The chance to be involved in our charity partnership with Fareshare UK.
- London weighting is offered for stores inside of the M25.
WE CELEBRATE YOU!
We believe it’s the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
Map
London, London
What employees say
Pay
-
Needs improving
-
Most people aren’t paid a living wage
Do H & T Pawnbrokers pay sales assistants enough to live on?
Most people are not paid a living wage.
How we know this
83% of people say they are paid below the Real Living Wage for where they live.Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
-
Only some people are paid market rates
Do H & T Pawnbrokers pay sales assistants market rates?
Only some people are paid above average for their job.
How we know this
42% of people are paid below average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do sales assistants at H & T Pawnbrokers get paid breaks?
No. Most people don’t get paid breaks.
How we know this
92% of people say they don’t get paid breaks.Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
-
Only some people get sick pay
Do H & T Pawnbrokers pay sales assistants sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
40% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 10 people who took the Breakroom Quiz between August 2023 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
-
Good
-
Easy to book holiday
How easy is it for sales assistants to book a holiday at H & T Pawnbrokers?
Most people find it easy to book holiday.
How we know this
82% of people report it’s easy to book holidays.Based on data from 11 people who took the Breakroom Quiz between December 2022 and August 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Some people find it hard to take sick leave
How easy is it for sales assistants to take sick leave at H & T Pawnbrokers?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 10 people who took the Breakroom Quiz between December 2022 and August 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Good
-
Most people get proper breaks
Do sales assistants at H & T Pawnbrokers get proper breaks?
Most people get proper breaks.
How we know this
67% of people report that they get to take proper breaks.Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for sales assistants to work at H & T Pawnbrokers?
Most people feel stressed here.
How we know this
70% of people say they often feel stressed at work.Based on data from 10 people who took the Breakroom Quiz between December 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people recommend their team
Do sales assistants at H & T Pawnbrokers recommend working with their team?
Only some people recommend working with their team.
How we know this
58% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do sales assistants get enough training when they start at H & T Pawnbrokers?
Most people got enough training when they started.
How we know this
83% of people report they got enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
-
Head office doesn’t understand what’s happening
Do sales assistants think H & T Pawnbrokers head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 11 people who took the Breakroom Quiz between April 2023 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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