Reposted 3 days ago

Sales Assistant - Part Time - Shepherds Bush - 30 Hours

H & T Pawnbrokers
Pay £12.56 per hour
Location London, London
Contract time Part time, permanent

The Breakroom Take

6.8

Rated 6.8 out of 10, based on 27 employees who took the Breakroom Quiz

  • People enjoy this job
  • Respectful managers
  • Proper training
  • Learn new skills

About H & T Pawnbrokers

H&T Pawnbrokers operates nationally providing loans using personal property as collateral. They have expanded to sell goods and provide a travel money service.

Job description from H & T Pawnbrokers

Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community.

Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches.

JOB SPECIFICS

Job Title: Sales Assistant

Job Type: Part Time - 30 Hours

Salary: £12.56 per hour (Includes London Weighting)*

Location: Shepherds Bush

*The chance to earn up to £2k discretionary bonus over each year pro rated.

ABOUT US – MORE THAN MEETS THE EYE

Pawnbroking may not be at the top of everyone’s list for their next career move. But, perceptions can be deceiving and there’s a lot more to us than meets the eye.

We’ve been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We’re also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce

focus.

We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking.

ABOUT YOU

You will:

  • Have excellent communication skills and be fluent in English.
  • Enjoy working in a busy environment and be keen to progress.
  • Be passionate about great customer service.
  • Be flexible – Saturday/Sunday working will be required.

If you are multilingual this is an added bonus but not a requirement.

WHAT WE PROMISE YOU

We promise to invest in you, to help you advance your career and be part of a team that makes difference to the communities we work in. Everyone who joins us benefits from:

  • Salary increment on successful completion of training.
  • The opportunity to earn up to £2k discretionary bonus over each year pro rated.
  • 30 days pro rated holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days.
  • Up to 25% discount on our amazing range of new and pre-loved jewellery and watches.
  • Pension and life assurance.
  • A training package designed for you.
  • An annual loan for your parking permit or season ticket to help your commute to work.
  • The option to take part in our cycle to work scheme.
  • The chance to be involved in our charity partnership with Fareshare UK.
  • London weighting is offered for stores inside of the M25.

WE CELEBRATE YOU!

We believe it’s the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

London, London

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do H & T Pawnbrokers pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    83% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do H & T Pawnbrokers pay sales assistants market rates?

    Only some people are paid above average for their job.

    How we know this

    42% of people are paid below average for the type of work they do.

    Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at H & T Pawnbrokers get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    92% of people say they don’t get paid breaks.

    Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do H & T Pawnbrokers pay sales assistants sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    40% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 10 people who took the Breakroom Quiz between August 2023 and September 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Hours and flexibility

    Good
  • Easy to book holiday

    How easy is it for sales assistants to book a holiday at H & T Pawnbrokers?

    Most people find it easy to book holiday.

    How we know this

    82% of people report it’s easy to book holidays.

    Based on data from 11 people who took the Breakroom Quiz between December 2022 and August 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at H & T Pawnbrokers?

    Some people find it hard to take sick leave.

    How we know this

    50% of people report that it’s hard to take time off if they are sick.

    Based on data from 10 people who took the Breakroom Quiz between December 2022 and August 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people get proper breaks

    Do sales assistants at H & T Pawnbrokers get proper breaks?

    Most people get proper breaks.

    How we know this

    67% of people report that they get to take proper breaks.

    Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for sales assistants to work at H & T Pawnbrokers?

    Most people feel stressed here.

    How we know this

    70% of people say they often feel stressed at work.

    Based on data from 10 people who took the Breakroom Quiz between December 2022 and September 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people recommend their team

    Do sales assistants at H & T Pawnbrokers recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    58% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do sales assistants get enough training when they start at H & T Pawnbrokers?

    Most people got enough training when they started.

    How we know this

    83% of people report they got enough training when they started working here.

    Based on data from 12 people who took the Breakroom Quiz between December 2022 and September 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do sales assistants think H & T Pawnbrokers head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 11 people who took the Breakroom Quiz between April 2023 and September 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Find out more about working at H & T Pawnbrokers

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