Customer Service Administrator
Ross CareThe Breakroom Take
About Ross Care
Ross Care works alongside the NHS, and supplies them wheelchair services. They also sell mobility aids.
Job description from Ross Care
Customer Service Administrator
Salary of £23,920 per annum
Mon- Friday, 8 am - 5 pm
25 days holiday plus Bank Holidays
Company pension scheme and life assurance
Work location: Eastbourne/ East Sussex BN23 6QF
Purpose of the Role
To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department for both Wheelchair and Static Seating services.
Main Duties and Responsibilities
We are currently looking for a full time Customer Service Coordinator to join the team for our Ross Care, East Sussex Wheelchair Service Centre in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.
As a healthcare equipment provider, Ross Care East Sussex work in partnership with the NHS to supply the necessary wheelchair and static seating equipment and to support people in their day to day life and to make a significant impact in giving people the confidence to live more independently.
The Role:
Assist and manage incoming calls, answering any queries in a courteous, timely and professional manner
Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome for clients
Coordinating orders to be delivered, installed and collected by our Field Service Engineers
Liaising with clinical staff in order to book appointments and answer service users queries
Booking appointments with the clients / next of kin / carers, suppliers
Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.
Raising orders and checking existing orders by for any errors made on the system
General administration that supports daily activities and duties
Who are we looking for?
Strong experience within a similar busy and fast paced environment
Good attention to detail and accuracy
Excellent communication skills and ability to empathise
Previous administration and diary management experience is advantageous
Professional and confident manner over the telephone and via email
Organised and comfortable with change
Competent IT skills with Microsoft 365 programmes and ability to learn new systems
Satisfactory DBS disclosure
INDLS
Similar jobs around BN23 6QF
Find more jobs like this
CloseSave 11 hours a week searching for something new. We can get you…
- The pay you’re looking for
- The hours that you need
- Jobs close to where you live
Answer a few simple questions and we’ll find something that’s right for you. (You can get back to this job later.)
No thanks, I want to applyApplying will take you to a different website.
Type in your email to save this job
CloseBy signing up you’re agreeing to our terms and conditions and privacy policy.
This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.