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Support Worker

National Autistic Society
Pay £12.00 per hour
Location Neath, Neath Port Talbot, SA10 7HN, United Kingdom

The Breakroom Take

5.6

Rated 5.6 out of 10, based on 79 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Paid breaks
  • Proper training

About National Autistic Society

The National Autistic Society is a charity that supports autistic people.

Job description from National Autistic Society

Support Worker

Help transform lives by joining our team TODAY!

We are looking for Support Workers with the passion to work with our fantastic teams in our residential services in Ty Mawr, Longford Court, Neath. Ideally, you will have a background in supporting autistic people but if not, we have a fantastic training programme that will get you on your way to achieving a fulfilling job that will beat most out there.

Your working pattern in this role will require flexibility to meet the needs of the people supported and their families, and will include evening and weekend working.

This advert is for a bank position. The hourly rate for this position is £12.00 per hour

The role includes:
  • Helping individuals achieve independence and personal goals
  • Supporting and transporting individuals to integrate into their community
  • Develop individuals home making skills and personal chores
  • Transforming lives and achieving results for autistic adults

Please click here for a Job Description

We need you to be: Resilient, supportive and sensitive towards the needs of autistic people. Being a support worker takes passion, patience and commitment. But working with autistic people gives so much more in return.

Possession of a driving licence (minimum one year) is preferred

To protect our autistic adults, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

In addition, we offer a whole range of benefits including:
  • Excellent training and development programme
  • Career progression opportunities
  • Enhanced overtime. Additional payments for sleep-in and on call.
  • Access to a 24-hour Employee Assistance counselling programme
  • Competitive pension scheme
  • 33 days annual leave (incl. Public Holidays) with the option to buy or sell annual leave every year
  • Access to our benefits portal - online staff discount scheme for a range of benefits for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple, Nando's and loads more!
  • Cycle to work scheme
  • Headspace membership for yourself + 3 friends/family members - Headspace is a global leader in mindfulness and meditation
  • Occupational sick pay
  • Salary Finance - Our charity partner offers Salary Finance loans as a financial wellbeing benefit for our staff.
  • Eligibility for Blue Light Card
  • Join the Team Scheme - Refer a friend and receive £200!
  • Level 1 membership to Healthcare Cash Plan for all permanent staff!
  • Options to buy private healthcare, private dental insurance, and many other salary sacrifices

You may have a personal connection, a desire to work with or real-life experiences working with autistic people. You will have experience supporting vulnerable people in a residential setting and if you share our values and are willing to make a difference to the lives of autistic people, we'd love to hear from you.

Who we are:

We are the UK's leading charity for people on the autism spectrum and their families. Since 1962, we have been providing support, guidance and advice, as well as campaigning for improved rights, services and opportunities to help create a society that works for autistic people.

We transform lives by providing support, guidance and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Autistic people turn to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.

We change attitudes by improving public understanding of autism and the difficulties many autistic people face. We also work closely with businesses, local authorities and government to help them provide more autism-friendly spaces, deliver better services and improve laws.

Why Choose us?

Autism expertise and knowledge

Our highly skilled and innovative teams empower people to maximise their involvement and inclusion in their community.

Person-centred care

We use individual evidence based, outcome focused assessments to make sure our support is designed to enable people to live the life they choose.

Understanding your diagnosis

We support people to understand their diagnosis and how this may impact on their life and the lives of those around them.

We have come a long way but there is still so much to do to increase opportunities, reduce social isolation and build a brighter future for people on the spectrum. With your help, we can make it happen.

You'll be joining our team, both locally and nationally and we'll support you every step of the way.

To apply for the role, please click the button at the end of this page to apply online.

The National Autistic Society is here to transform lives, challenge perceptions and build a society that works for autistic people.

Visit our website to find out more about who we are and what we do: https://www.autism.org.uk/

Successful applicants will be required to complete the relevant safeguarding checks which will include reference and criminal background checks.

We are passionate about supporting autistic people into work, and particularly welcome applications from autistic people. We help autistic people from all backgrounds and strive to represent the same diversity in our staff and volunteers. We particularly encourage applications from people from all minority groups, who are currently under-represented in our workforce. Together, we can create a society that works for autistic people.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Job insights from Breakroom

Support workers

Support workers help vulnerable people to live independently

What you’ll do as a support worker:

  • Check the needs and progress of the individuals you are supporting
  • Help with daily tasks like budgeting, shopping and claiming benefits
  • Provide physical care and support including, bathing, dressing, cooking and feeding
  • Check and monitor health and help with medication

Is it right for you?

This job may involve:

  • Standing
  • Heavy lifting
  • Helping with personal care
  • Physical activity
  • Emotionally demanding duties
  • Wearing a uniform
  • Night work
  • Long hours
  • Anti-social hours
  • Cleaning
  • Working alone

Map

Neath, Neath Port Talbot, SA10 7HN, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do National Autistic Society pay support workers enough to live on?

    Some people are not paid a living wage.

    How we know this

    44% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 16 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do National Autistic Society pay support workers market rates?

    Only some people are paid above average for their job.

    How we know this

    56% of people are paid below average for the type of work they do.

    Based on data from 18 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do support workers at National Autistic Society get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    69% of people say they get paid breaks.

    Based on data from 16 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do National Autistic Society pay support workers sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    69% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 13 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do support workers at National Autistic Society do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    33% of people report that they do extra work that they don’t get paid for.

    Based on data from 15 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do support workers get of their shift pattern at National Autistic Society?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 15% of people with changing schedules report getting one week notice or less.
    • 8% of people with changing schedules report getting two weeks notice.
    • 31% of people with changing schedules report getting three weeks notice.
    • 46% of people with changing schedules report getting four weeks notice or more.

    Based on data from 13 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do support workers at National Autistic Society worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    69% of people report they don’t worry about getting enough hours.

    Based on data from 13 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do support workers at National Autistic Society get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    47% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 15 people who took the Breakroom Quiz between January 2023 and October 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for support workers at National Autistic Society to change shifts?

    Some people find it hard to change shifts.

    How we know this

    46% of people report that it’s hard to change shifts if they need to.

    Based on data from 13 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for support workers to book a holiday at National Autistic Society?

    Most people find it easy to book holiday.

    How we know this

    88% of people report it’s easy to book holidays.

    Based on data from 17 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do National Autistic Society managers change support workers shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    33% of people say their manager changes their shifts at the last minute.

    Based on data from 15 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for support workers to take sick leave at National Autistic Society?

    Most people find it easy to take sick leave.

    How we know this

    73% of people report that it’s easy to take time off if they are sick.

    Based on data from 15 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do support workers at National Autistic Society feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    43% of people say they’re not treated with respect by their managers.

    Based on data from 14 people who took the Breakroom Quiz between January 2023 and October 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do support workers at National Autistic Society get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    89% of people report that they don’t get to take proper breaks.

    Based on data from 18 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for support workers to work at National Autistic Society?

    Most people feel stressed here.

    How we know this

    76% of people say they often feel stressed at work.

    Based on data from 17 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do support workers at National Autistic Society enjoy their jobs?

    Most people enjoy their job.

    How we know this

    81% of people report they enjoy their job.

    Based on data from 16 people who took the Breakroom Quiz between September 2022 and September 2024.

  • Needs improving
  • Most people don’t recommend their team

    Do support workers at National Autistic Society recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    72% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 18 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do support workers get enough training when they start at National Autistic Society?

    Most people got enough training when they started.

    How we know this

    76% of people report they got enough training when they started working here.

    Based on data from 17 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are support workers given support to progress at National Autistic Society?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 77% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 13 people who took the Breakroom Quiz between January 2023 and October 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do support workers think National Autistic Society head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 17 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do support workers feel well informed about how National Autistic Society is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    64% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 14 people who took the Breakroom Quiz between December 2022 and October 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at National Autistic Society

What National Autistic Society employees say about their job

  • Best thing

    People we support and work colleagues

    Worst thing

    Communication between support workers and management and HR

    2.6

    National Autistic Society Senior support worker, October 2024

  • Best thing

    Helping the children develop

    Worst thing

    Getting injured constantly

    4.3

    National Autistic Society Employee, July 2024

See more reviews
  • Best thing

    Looking after the residents

    Worst thing

    Short staff

    2.8

    National Autistic Society Support worker, June 2024

  • Best thing

    Working with really interesting characters, helping to support people in their day to day lives and making small but important differences in people’s lives

    Worst thing

    We don’t get breaks, at all. You can go for a cigarette if you smoke but non-smokers get no breaks. And smokers have to go off site to smoke - standing on street corners which is visible to visitors and embarrassing. If you work a 16 hour day you do that with no breaks. The contracted hours I work are not including sleep-ins which are 9 hours for £50 in an uncomfortable bed. I often do a late-sleep in-early which is only technically 16 hours but is actually 25 hours at work. Management on site are supportive but anyone above them treat staff like shit on their shoe and poke holes in everything we do. The NAS pride themselves on hiring autistic people but provide very little support for these individuals, leaving the already overworked and understaffed team to do this. I have seen multiple occurrences of this happening and ultimately individuals leaving feeling they are not capable of doing the job which knocks their confidence, it’s not that they aren’t able it’s that they aren’t met with the right level of support. I’ve seen (and experienced) staff being alienated for whistleblowing. I’ve heard management from off-site saying “remember it’s only a job” despite the fact these are peoples lives. In the NAS, shit floats… meaning the worse of a person you are and the less you care, the higher you climb. We ask for specific useful training and aren’t given it but are hounded to complete other training which doesn’t relate to our roles. If HR want you to do something you’re sent countless emails but if it’s the other way round you barely get a response. The problems with the NAS are not on the ground, they’re up above

    5.0

    National Autistic Society Support worker, May 2023

  • Best thing

    Not very stressful and I fined the job straight forward at times

    Worst thing

    Very understaffed so staff are working hard all the time and often switched between care which can be stress full for some people

    8.6

    National Autistic Society Senior support worker, July 2022

  • Best thing

    The people I support

    Worst thing

    Money, lack of empathy from management, lack of staff, lack of understanding

    8.5

    National Autistic Society Support worker, May 2022

  • Best thing

    Feeling you made a difference in someone's life

    Worst thing

    The hours are very long

    7.0

    National Autistic Society Support worker, August 2021

  • Best thing

    Caring for the people

    Worst thing

    The money

    6.0

    National Autistic Society Senior support worker, July 2021

  • Best thing

    Working with my immediate team

    Worst thing

    Management

    6.2

    National Autistic Society Support worker, April 2021

  • Best thing

    The people I care for and my good staff team

    Worst thing

    Poor pay , not enough recognition from CEO or powers above .
    No bonuses / incentives

    7.6

    National Autistic Society Day Centre Deputy Manger, February 2021

  • More reviews from National Autistic Society employees

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