Reposted 3 days ago

Liz Earle - Customer Advisor

Boots
Pay £12.40–£13.45 per hour
Location London, 7 - London

The Breakroom Take

6.0

Rated 6.0 out of 10, based on 2,093 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Respectful managers
  • Proper breaks

About Boots

Boots is a retailer. They sell health, beauty and pharmaceutical products.

Job description from Boots

The hourly rate for this role is £12.40 - £13.45 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.

About the role

Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video below. From engaging with customers to providing personalised beauty consultations, Clare's day is filled with helping people feel confident and beautiful in their own skin.

Click to watch: Liz Earle Advisor - Day in The Life

You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:

  • Build great relationships with our customers and your colleagues
  • Provide personalised consultations and skin services
  • Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
  • Complete our award-winning 12-month Skin School development programme.
  • Ensure your counter is beautifully presented to showcase the range of Liz Earle products


What you’ll need to have

We are looking for people who:

  • Welcome each customer and treat everyone with empathy and understanding
  • Enjoy meeting sales targets and playing their part to deliver great team performance
  • Love to learn and keep up to date with the latest skincare trends
  • Are comfortable working both on their own and within a team
  • Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs


It would be great if you also have

  • Previous experience working with customers
  • Experience using skincare products on customers


Our benefits

  • Liz Earle Employee discount of up to 75%
  • Store discount (e.g., Boots or John Lewis)
  • Quarterly Liz Earle Goody Box
  • Discretionary team bonus scheme
  • Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
  • Generous holiday allowance that increases with length of service
  • Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you, click here to view our full list of company benefits.

Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.

Who we are

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.

Join us and together we can achieve more. Find out more here.

What's next?

If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days.

We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.


Information about the role
We are now recruiting Liz Earle Customer Advisor for our Sedley Place store.

We are looking for candidates to join us from 28th November 2024 and who can be flexible to meet our customers’ needs.

Your basic hours will be 20 per week, Monday to Saturday].

You will cover [AM, PM and evening] shifts between the hours of 9am and 9pm which may/will include weekends.

Keywords
Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, No7, Liz Earle

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

London, 7 - London

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Boots pay customer advisors enough to live on?

    Some people are not paid a living wage.

    How we know this

    52% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 141 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Boots pay customer advisors market rates?

    Most people are paid above average for their job.

    How we know this

    67% of people are paid above average for the type of work they do.

    Based on data from 60 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer advisors at Boots get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Boots pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 153 people who took the Breakroom Quiz between October 2023 and November 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do customer advisors at Boots get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    91% of people say they don’t get paid breaks.

    Based on data from 140 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Boots pay customer advisors sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    84% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 119 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do customer advisors at Boots do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    68% of people report that they don’t do extra unpaid work.

    Based on data from 130 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at Boots?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 49% of people with changing schedules report getting one week notice or less.
    • 22% of people with changing schedules report getting two weeks notice.
    • 15% of people with changing schedules report getting three weeks notice.
    • 15% of people with changing schedules report getting four weeks notice or more.

    Based on data from 101 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer advisors at Boots worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    83% of people report they don’t worry about getting enough hours.

    Based on data from 143 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do customer advisors at Boots get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    45% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 144 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer advisors at Boots to change shifts?

    Some people find it hard to change shifts.

    How we know this

    50% of people report that it’s hard to change shifts if they need to.

    Based on data from 103 people who took the Breakroom Quiz between October 2023 and October 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for customer advisors to book a holiday at Boots?

    Some people find it hard to book holiday.

    How we know this

    40% of people report it’s hard to book holidays.

    Based on data from 123 people who took the Breakroom Quiz between October 2023 and October 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Boots managers change customer advisors shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    35% of people say their manager changes their shifts at the last minute.

    Based on data from 132 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for customer advisors to take sick leave at Boots?

    Some people find it hard to take sick leave.

    How we know this

    42% of people report that it’s hard to take time off if they are sick.

    Based on data from 133 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer advisors at Boots job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    83% of students report this is a good place to work if you’re studying.

    Based on data from 78 people who took the Breakroom Quiz between October 2023 and October 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working as customer advisors at Boots good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    63% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 38 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do customer advisors at Boots feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    69% of people say they’re treated with respect by their managers.

    Based on data from 136 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer advisors at Boots get proper breaks?

    Most people get proper breaks.

    How we know this

    91% of people report that they get to take proper breaks.

    Based on data from 137 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for customer advisors to work at Boots?

    Some people feel stressed here.

    How we know this

    66% of people say they often feel stressed at work.

    Based on data from 143 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do customer advisors at Boots enjoy their jobs?

    Most people enjoy their job.

    How we know this

    68% of people report they enjoy their job.

    Based on data from 114 people who took the Breakroom Quiz between November 2023 and November 2024.

  • Okay
  • Only some people recommend their team

    Do customer advisors at Boots recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    47% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 60 people who took the Breakroom Quiz between May 2024 and November 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do customer advisors get enough training when they start at Boots?

    Some people did’t get enough training when they started.

    How we know this

    60% of people report they didn’t get enough training when they started working here.

    Based on data from 136 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer advisors given support to progress at Boots?

    Only some people are given support to progress here.

    How we know this

    In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 128 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer advisors think Boots head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 125 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do customer advisors feel well informed about how Boots is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    56% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 135 people who took the Breakroom Quiz between November 2023 and November 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Boots

What Boots employees say about their job

  • Best thing

    The money, the shifts and the colleagues

    Worst thing

    The customers, the expectations

    5.5

    Boots Customer advisor, October 2024

  • Best thing

    Helping customers get the right medicine

    Worst thing

    Stressful, rushed

    4.6

    Boots Employee, October 2024

See more reviews
  • Best thing

    Pay is good for students, most of the team are really great people to work with.

    Worst thing

    Some times felt half trained in certain areas and then blamed when made a mistake if not taught before. Management can also be fussy on talking even if you’re still doing the work and talking about work.

    7.7

    Boots Customer advisor, August 2024

  • Best thing

    The discounts

    Worst thing

    It’s retail, and management can lack forward thinking at times

    6.4

    Boots Customer advisor, August 2024

  • Best thing

    the team is great, the training is good once you actually receive it

    Worst thing

    unrealistic targets, head office, regional managers and even managers in the store don’t understand what’s going on. shop is in a dead town and still expected to meet the same targets as city stores. line manager is a horrible man and a bully

    3.2

    Boots Employee, June 2024

  • Best thing

    Friendly staff and managers
    Easy and fun tasks

    Worst thing

    No breaks
    Self service tills

    5.0

    Boots Customer advisor, June 2024

  • Best thing

    Most of the girls I work with are very lovely and it is nice when you genuinely help a customer/patient with something they need

    Worst thing

    The pharmacist I work with has been horrendous to me from day one. People are quitting left, right, and centre and the company will not hire enough new people to pick up the slack. We are constantly being asked to provide more services while being critically understaffed and this leads to patients being extremely rude to us all the time. Upper management make absolutely no effort to support us and most of the ships I have worked in are absolutely not meeting patient safety standards and are so horribly disorganised and behind on workload

    7.3

    Boots Pharmacy dispenser, March 2023

  • Best thing

    Most of the team that i work with are amazing and very understanding of any problems that i may have. As well as this the pay is good.

    Worst thing

    yes the pay is good - when i get it all given to me. i’ve been underpaid several times in a row. There’s an unbalanced work load from shift to shift. Sometimes you have a million jobs to do, the next shift your stood behind tills for 4 hours.

    6.6

    Boots Customer advisor, March 2022

  • Best thing

    Good people (in my team), decent environment

    Worst thing

    colleagues you’ve never met will pull you up on issues and not actually give clear advise on what’s wrong. Training is rushed. Holidays are very hard to book, we work 3 weekends and one late shift a month and can’t book weekends or late shifts off (a late shift is the only time we get a full weekend off). You barely ever get two days off in a row.

    5.5

    Boots Customer advisor, February 2022

  • Best thing

    Being paid at the end of each month.

    Worst thing

    Managers not being proper managers, the staff treating each other as though back in school. Colleagues not acting their age, bullying each other, the atmosphere in the workplace, mental health problems that they cause. Not having any mental health training.

    7.5

    Boots Pharmacy technician, August 2021

  • More reviews from Boots employees

Similar jobs around London