Deputy Manager - Cardiff
Turtle BayThe Breakroom Take
- People enjoy this job
- Pays all ages fairly
- Recommended by students
- Respectful managers
- Proper breaks
About Turtle Bay
Turtle Bay is a Caribbean restaurant and bar chain.
Job description from Turtle Bay
Deputy Manager - Cardiff 4 day working week!
We’re looking for a Deputy Manager to join our Turtle Bay Family in Cardiff.
Our Deputy Managers are our next generation of General Managers! They are amazing hosts, entertainers and leaders and make sure that everything’s in place to support our teams in delivering the best Caribbean Good Times!
As a Deputy Manager, you’ll develop your team coaching, leadership and restaurant management skills whilst driving sales and creating the magic of the Caribbean for our guests!
Our Deputy Manager benefits…
- Experience a taste of the Caribbean on every shift with our subsidized team food menu
- Access to wages before pay day with Hasteepay
- Tronc
- Amazing management bonuses
- Apprenticeship opportunities – supporting you to achieve a Level 5 Management qualification with our Jamaica course
- Turtle Talent referral bonus scheme – up to £1,000 bonus for successful referrals
- Fast progression with excellent training and regular opportunities, such as new site opening secondments! We’ll support you to become the next General Manager
- You’ll be invited to our annual Bay Rocks festival with amazing headline acts, lots of free cocktails and tasty street food!
- Enhanced maternity pay
- 24-hour employee helpline
- 70% discount at our restaurants for you and up to 6 friends
- Exclusive team discounts from hundreds of retailers
- Relocation payment opportunities
- Wellbeing Champions in each restaurant to support our teams
- Loyalty bonuses - £100 for every year you work with us!
Caribbean Good Times
It is really that simple! For us food and drink are just two of our ingredients. We’re in the business of ‘Making People Happy!’ Simply put, Turtle Bay is driven to be the best place for a “Caribbean Good Time”.
The Caribbean is one of the most diverse places in the world and it is filled with cultural celebration. At Turtle Bay we embrace the culture of the Caribbean to deliver a magical experience for our guests, taking inspiration from the music, food, drink and of course, those chilled out vibes.
Find out more - Turtle Bay Careers - Turtle Bay UK
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Turtle Bay pay a living wage?
Some people are not paid a living wage.
How we know this
47% of people say they are paid below the Real Living Wage for where they live.Based on data from 77 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Turtle Bay pay market rates?
Only some people are paid above average for their job.
How we know this
34% of people are paid below average for the type of work they do.Based on data from 82 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Turtle Bay pay the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Turtle Bay pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 81 people who took the Breakroom Quiz between October 2022 and October 2024.
Needs improving
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Most people don’t get paid breaks
Do workers at Turtle Bay get paid breaks?
No. Most people don’t get paid breaks.
How we know this
94% of people say they don’t get paid breaks.Based on data from 78 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Turtle Bay pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
97% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 71 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Turtle Bay do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
47% of people report that they do extra work that they don’t get paid for.Based on data from 77 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Turtle Bay?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 56% of people with changing schedules report getting one week notice or less.
- 36% of people with changing schedules report getting two weeks notice.
- 6% of people with changing schedules report getting three weeks notice.
- 1% of people with changing schedules report getting four weeks notice or more.
Based on data from 80 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Turtle Bay worry about hours?
Some people worry about getting enough hours.
How we know this
62% of people report they worry about getting enough hours.Based on data from 65 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Turtle Bay workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
38% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 72 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Turtle Bay workers to change shifts?
Some people find it hard to change shifts.
How we know this
48% of people report that it’s hard to change shifts if they need to.Based on data from 65 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Turtle Bay?
Most people find it easy to book holiday.
How we know this
77% of people report it’s easy to book holidays.Based on data from 77 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Turtle Bay managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
64% of people say their manager changes their shifts at the last minute.Based on data from 76 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Turtle Bay?
Some people find it hard to take sick leave.
How we know this
53% of people report that it’s hard to take time off if they are sick.Based on data from 68 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Turtle Bay?
Most people work a lot more hours than their contact..
How we know this
92% of people report working 8 hours or more than their contract.Based on data from 59 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is a Turtle Bay job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
83% of students report this is a good place to work if you’re studying.Based on data from 24 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do people at Turtle Bay feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
83% of people say they’re treated with respect by their managers.Based on data from 70 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Turtle Bay get proper breaks?
Most people get proper breaks.
How we know this
72% of people report that they get to take proper breaks.Based on data from 72 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Turtle Bay?
Most people feel stressed here.
How we know this
88% of people say they often feel stressed at work.Based on data from 75 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Turtle Bay enjoy their jobs?
Most people enjoy their job.
How we know this
85% of people report they enjoy their job.Based on data from 62 people who took the Breakroom Quiz between October 2022 and October 2024.
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Only some people recommend their team
Do people at Turtle Bay recommend working with their team?
Only some people recommend working with their team.
How we know this
38% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 82 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Turtle Bay?
Some people did’t get enough training when they started.
How we know this
41% of people report they didn’t get enough training when they started working here.Based on data from 74 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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Only some people get support to progress
Are people given support to progress at Turtle Bay?
Only some people are given support to progress here.
How we know this
In the last year, 36% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 75 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Turtle Bay head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 67 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Turtle Bay is doing?
Only some people feel well informed about how the company is doing.
How we know this
39% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 71 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Turtle Bay employees say about their job
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Best thing
Stability
Worst thing
not having a choice with working the 4 day week. Not everyone wants to work 4x12 hour shifts in a week. Yes an extra day off is great but if you have kids you can’t be at home as often as you’d like.
There is no flat rates for salary’s. All head chefs are paid differently, some by quite a bit Which is unfair.
Bonus scheme can be difficult to achieve based on the budgets that get set.
Turtle Bay Head chef, February 2024
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Reply from People Coordinator at Turtle Bay, March 2024
Hello, Thank you for leaving us feedback. Please feel free to get in touch with us at people@turtlebay.co.uk if you have any more feedback you want to leave us
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Best thing
The team, and the management are really supportive to me. I have freedom to choose what days I can work (as long as it’s Friday and Saturday inclusive). 70% off food. Good support for training bartenders.
Worst thing
GM and SAM has changed lots over the past few years and they all have a different style of management. sometimes that’s stressful if they’re not good managers. There’s no discount on drinks despite being half a bar. New/weaker bartenders end up on the glass wash on busy shifts. Saturdays can be awful and busy (though this has improved with better management/team)
Turtle Bay Bartender, July 2023
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Reply from People Coordinator at Turtle Bay, July 2023
Hello, Thank you for leaving us feedback. Please feel free to get in touch with us at people@turtlebay.co.uk if you have any more feedback you want to leave us
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