Posted 7 days ago

Jo Malone London - Boutique Manager - Jo Malone - 37.5 Hours

Estee Lauder
Pay Estimated pay: £11.03-16.70 per hour

Location Surrey
Contract time Full time

The Breakroom Take

7.0

Rated 7.0 out of 10, based on 144 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Respectful managers
  • Proper breaks

About Estee Lauder

Estee Lauder manufacturer and sell beauty and skincare products.

Job description from Estee Lauder

Jo Malone London - Boutique Manager - Jo Malone - 37.5 Hours
Brand: Jo Malone London
Description
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining _ _. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
We are looking for a dynamic and inspirational Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Compensation and Benefits
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections - Employee Assistance Programme
- Extensive Training & development offering
I,D&E STATEMENT
The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Qualifications
You will have:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proficient in Microsoft office
- Proof of right to live and work in the country
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Surrey
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2414580
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

What employees say

Pay

    Okay
  • Only some people get paid breaks

    Do managers at Estee Lauder get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    60% of people say they don’t get paid breaks.

    Based on data from 10 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do Estee Lauder pay managers sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    70% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 10 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do managers at Estee Lauder do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    55% of people report that they do extra work that they don’t get paid for.

    Based on data from 11 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Estee Lauder?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 0% of people with changing schedules report getting one week notice or less.
    • 9% of people with changing schedules report getting two weeks notice.
    • 27% of people with changing schedules report getting three weeks notice.
    • 64% of people with changing schedules report getting four weeks notice or more.

    Based on data from 11 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Easy to book holiday

    How easy is it for managers to book a holiday at Estee Lauder?

    Most people find it easy to book holiday.

    How we know this

    90% of people report it’s easy to book holidays.

    Based on data from 10 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Estee Lauder managers change managers shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    100% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 11 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for managers to take sick leave at Estee Lauder?

    Some people find it hard to take sick leave.

    How we know this

    40% of people report that it’s hard to take time off if they are sick.

    Based on data from 10 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do managers at Estee Lauder feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    70% of people say they’re treated with respect by their managers.

    Based on data from 10 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do managers at Estee Lauder get proper breaks?

    Most people get proper breaks.

    How we know this

    82% of people report that they get to take proper breaks.

    Based on data from 11 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for managers to work at Estee Lauder?

    Some people feel stressed here.

    How we know this

    55% of people say they often feel stressed at work.

    Based on data from 11 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people recommend their team

    Do managers at Estee Lauder recommend working with their team?

    Most people recommend working with their team.

    How we know this

    73% of people report that they would recommend working with their immediate team to a friend.

    Based on data from 11 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do managers get enough training when they start at Estee Lauder?

    Most people got enough training when they started.

    How we know this

    80% of people report they got enough training when they started working here.

    Based on data from 10 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do managers think Estee Lauder head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 11 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do managers feel well informed about how Estee Lauder is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    90% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 10 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Estee Lauder

What Estee Lauder employees say about their job

  • Best thing

    The products.
    The colleges.

    Worst thing

    Pay could be better.

    9.4

    Estee Lauder Employee, September 2024

  • Best thing

    The artistry and people are the best thing about working at MAC

    Worst thing

    The management, the lack of progression, the disrespect from higher ups and the just being a number to the company.

    2.4

    Estee Lauder Employee, August 2024

See more reviews
  • Best thing

    The people I work with.

    Worst thing

    Early morning.

    8.0

    Estee Lauder Assembly operative, May 2024

  • Best thing

    Pay and discounts

    Worst thing

    Hours of work start at 5am and finish sometimes 9pm

    2.3

    Estee Lauder Employee, March 2023

  • Best thing

    Discounf

    Worst thing

    Stressed, over worked and underpaid, little room for progression since they majorly cut back on roles

    8.4

    Estee Lauder Employee, October 2022

  • Best thing

    Great work environment
    Flexible shifts

    Worst thing

    Little to no support from management
    Extremely high targets

    9.1

    Estee Lauder Manager, June 2022

  • Best thing

    Discount

    Worst thing

    The pressure to make ridiculous amount of money. Especially if you’re working on your own. The managers don’t want to accept reality of a retail store and think they live in a dream land where we have customers spending so much money. They suck the passion for beauty out of you. Commission is RUBBISH only 1%
    The store is freezing cold, we get so much verbal abuse from the public
    They want us to make money instore but out better offers online! And wonder why high st stores are shutting down …

    4.9

    Estee Lauder Employee, February 2022

  • Best thing

    Good discounts, take home quite a bit of makeup and products

    Worst thing

    When I worked there under a certain brand owned by this company, we weren’t allowed to take our jackets off in the summer even though we were overheating. We were constantly judged by the managers, who never understood our personal issues, we were expected to work weekends all the time, our manager was always late but if we were late by even 5 minutes we were told to take it off our break time, we weren’t allowed to drink water on shop floor, even when it was over 30 degrees in the shop, our manager gossiped about us behind our backs to the other counter managers on different counters and constantly judged us for being friendly rather than wanting to sell tonnes of unnecessary products to the customer. I wanted to fit the need of the customer to create loyalty and trust but I was told I needed to upsale and basically lie about what they ‘needed’ just so I could make their profit.

    2.4

    Estee Lauder Sales advisor, November 2021

  • Best thing

    Discount on products

    Worst thing

    Non flexiblity

    5.5

    Estee Lauder Sales assistant, May 2021

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