Conference & Banqueting Operations Supervisor
HiltonThe Breakroom Take
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About Hilton
Hilton is an international hotel operator.
Job description from Hilton
A new era begins at the London Hilton on Park Lane.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 was the hotel's 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.
Salary: ££26,890 per year + service charge
BENEFITS
• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift
What will I be doing?
- Supervise Conference and Banqueting operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Plan, organise and control the daily operations
- Assist Conference and Banquet Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
What are we looking for?
- Previous Conference and Banquet experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in the hotel industry
- Experience in supervising and/or delegation
ELIGIBILITY
- In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
- Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Job insights from Breakroom
Kitchen and catering assistant
Kitchen porters or kitchen assistants prepare food, make sure chefs have everything they need
What you’ll do as a kitchen and catering assistant:
- Plan meals
- Prepare and cook food
- Purchase food and look after a budget
- Be responsible for the hygiene and safety of food served
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Hilton pay a living wage?
Some people are not paid a living wage.
How we know this
54% of people say they are paid below the Real Living Wage for where they live.Based on data from 72 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Hilton pay market rates?
Most people are paid above average for their job.
How we know this
73% of people are paid above average for the type of work they do.Based on data from 71 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Hilton pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Hilton pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 145 people who took the Breakroom Quiz between November 2022 and November 2024.
Okay
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Only some people get paid breaks
Do workers at Hilton get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
60% of people say they don’t get paid breaks.Based on data from 78 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Hilton pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
75% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 73 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Hilton do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
35% of people report that they do extra work that they don’t get paid for.Based on data from 62 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Hilton?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 78% of people with changing schedules report getting one week notice or less.
- 9% of people with changing schedules report getting two weeks notice.
- 3% of people with changing schedules report getting three weeks notice.
- 10% of people with changing schedules report getting four weeks notice or more.
Based on data from 67 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Hilton worry about hours?
Most people don’t worry about getting enough hours.
How we know this
72% of people report they don’t worry about getting enough hours.Based on data from 92 people who took the Breakroom Quiz between November 2023 and November 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Hilton workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
38% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 64 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Hilton workers to change shifts?
Some people find it hard to change shifts.
How we know this
48% of people report that it’s hard to change shifts if they need to.Based on data from 97 people who took the Breakroom Quiz between November 2023 and November 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Hilton?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 64 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Hilton managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
40% of people say their manager changes their shifts at the last minute.Based on data from 62 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Hilton?
Some people find it hard to take sick leave.
How we know this
44% of people report that it’s hard to take time off if they are sick.Based on data from 64 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Hilton job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
68% of students report this is a good place to work if you’re studying.Based on data from 31 people who took the Breakroom Quiz between November 2023 and November 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Hilton good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
49% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Okay
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Only some people feel treated with respect
Do people at Hilton feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
34% of people say they’re not treated with respect by their managers.Based on data from 67 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Hilton get proper breaks?
Some people don’t get proper breaks.
How we know this
41% of people report that they don’t get to take proper breaks.Based on data from 74 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Hilton?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 76 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Hilton enjoy their jobs?
Only some people enjoy their job.
How we know this
35% of people report they don’t enjoy their job.Based on data from 60 people who took the Breakroom Quiz between May 2024 and November 2024.
Okay
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Only some people recommend their team
Do people at Hilton recommend working with their team?
Only some people recommend working with their team.
How we know this
59% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 80 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Hilton?
Some people did’t get enough training when they started.
How we know this
53% of people report they didn’t get enough training when they started working here.Based on data from 74 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Hilton?
Only some people are given support to progress here.
How we know this
In the last year, 59% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 71 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Hilton head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 66 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Hilton is doing?
Only some people feel well informed about how the company is doing.
How we know this
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 70 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Hilton employees say about their job
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Best thing
Free food at break, that's it
Worst thing
Literally everything you could think of
Hilton Employee, October 2024
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Best thing
We have a tools to make a better place
Worst thing
To hard for my legd
Hilton Employee, October 2024
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