Support Worker
CaretechThe Breakroom Take
- People enjoy this job
- Proper training
About Caretech
Caretech operate care homes for both adults and children with a range of needs.
Job description from Caretech
SUPPORT WORKER
PLYMOUTH Dept 13
We would like to hear from you if you:
Have experience in supporting people with behaviour that challenge
Have patience and can remain calm under pressure
Have a responsible attitude
Have good organisational skills
Have a flexible approach to working hours
Are able to work as part of a team
Have good communication skills
Benefits
28 days holiday inclusive of Bank Holidays
Flexible Additional Holiday Purchase Scheme
DBS check paid by Caretech prior to starting with us.
Full induction programme to Care Certificate Standards
Stakeholder Pension
Share Save
Free Employee Assistance Programme
We offer Apprenticeships to those with less experience looking to join the Care Sector
We provide FREE training to achieve qualification in Social Care.
Carer progression within the company.
The Role
We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. To help them achieve this you will need to be flexible as you are required to work shifts including bank holidays, weekends and potential sleep ins.
If your best traits are positivity, friendliness and innovation then this job is for you!
Main duties and responsibilities
To participate in the day to day implementation of individual support plans and activities within a challenging environment.
To maintain effective communication and liaison with service users, families and others whilst respecting appropriate confidentiality.
To support service users with the preparation of Meals, Laundry duties, cleaning and social events.
To maintain accurate notes and records as and when required.
To work as part of a team to provide high quality care.
Personal Characteristics
Diploma in Health and Social Care or be willing to work towards one.
Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.
The ability to keep calm under pressure.
The confidence to work alone or as part of a team.
Excellent communication skills
The passion to work with vulnerable adults
The desire and commitment to achieve high standards of safeguarding.
The Organisation
CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.
Successful candidates will be required to complete a enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.
Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.
STRICTLY NO AGENCIES
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Caretech pay support workers enough to live on?
Some people are not paid a living wage.
How we know this
54% of people say they are paid below the Real Living Wage for where they live.Based on data from 37 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Caretech pay support workers market rates?
Only some people are paid above average for their job.
How we know this
62% of people are paid below average for the type of work they do.Based on data from 45 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do support workers at Caretech get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
51% of people say they don’t get paid breaks.Based on data from 39 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Caretech pay support workers sick pay?
No. Most people don’t get proper sick pay.
How we know this
95% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 37 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do support workers at Caretech do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
40% of people report that they do extra work that they don’t get paid for.Based on data from 40 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do support workers get of their shift pattern at Caretech?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 21% of people with changing schedules report getting one week notice or less.
- 33% of people with changing schedules report getting two weeks notice.
- 10% of people with changing schedules report getting three weeks notice.
- 36% of people with changing schedules report getting four weeks notice or more.
Based on data from 39 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do support workers at Caretech worry about hours?
Most people don’t worry about getting enough hours.
How we know this
70% of people report they don’t worry about getting enough hours.Based on data from 44 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do support workers at Caretech get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 44 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for support workers at Caretech to change shifts?
Some people find it hard to change shifts.
How we know this
58% of people report that it’s hard to change shifts if they need to.Based on data from 31 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for support workers to book a holiday at Caretech?
Some people find it hard to book holiday.
How we know this
41% of people report it’s hard to book holidays.Based on data from 39 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Caretech managers change support workers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
39% of people say their manager changes their shifts at the last minute.Based on data from 38 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for support workers to take sick leave at Caretech?
Some people find it hard to take sick leave.
How we know this
42% of people report that it’s hard to take time off if they are sick.Based on data from 45 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working as support workers at Caretech good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
73% of people who care for a child or other relative report this is a good place to work.Based on data from 11 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do support workers at Caretech feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 39 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do support workers at Caretech get proper breaks?
Most people don’t get proper breaks.
How we know this
82% of people report that they don’t get to take proper breaks.Based on data from 45 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for support workers to work at Caretech?
Most people feel stressed here.
How we know this
71% of people say they often feel stressed at work.Based on data from 42 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do support workers at Caretech enjoy their jobs?
Most people enjoy their job.
How we know this
78% of people report they enjoy their job.Based on data from 32 people who took the Breakroom Quiz between October 2022 and September 2024.
Okay
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Only some people recommend their team
Do support workers at Caretech recommend working with their team?
Only some people recommend working with their team.
How we know this
53% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 45 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do support workers get enough training when they start at Caretech?
Most people got enough training when they started.
How we know this
75% of people report they got enough training when they started working here.Based on data from 44 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are support workers given support to progress at Caretech?
Only some people are given support to progress here.
How we know this
In the last year, 41% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 37 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do support workers think Caretech head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 43 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do support workers feel well informed about how Caretech is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
69% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 39 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Caretech employees say about their job
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Best thing
The people we support
Worst thing
No support from management and above
Positive racismCaretech Support worker, August 2024
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Best thing
The people we looka after.
Calm environmentWorst thing
Travel
PayCaretech Support worker, July 2024
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