Food Services Manager
Restaurant AssociatesThe Breakroom Take
- Respectful managers
- Learn new skills
About Restaurant Associates
Restaurant Associates is a hospitality company.
Job description from Restaurant Associates
Monday - Friday
up to £42000 (DOE)
We're recruiting an experienced Food Service Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can, contracted to 40 hours per week.
As a Food Service Manager, you will have the presence and personality to influence the day-to-day business, helping us deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's what you need to know before applying to be a Food Service Manager with Restaurant Assoicates:
Your key responsibilities will include:
- Preparing delicious food to the highest standards
- Managing our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
- Overseeing the catering operations, including completing weekly business returns, monitoring budgets, and implementing action plans
- Communicating regularly with your line manager to monitor KPIs and targets
- Representing Compass Group UK&I and maintaining a positive brand image
- Supporting and training our teams, leading from the front to make sure everyone can excel in their role
- Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.
Our ideal Food Service Manager will:
- Have previous management experience in a similar role
- Have excellent communication and organisational skills
- Be passionate about great-tasting food and exceptional customer service
- Demonstrate brilliant financial acumen
- Be comfortable working in a fast-paced environment
- Hold a Basic Food Hygiene certificate
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways programme
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.
Map
London
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Restaurant Associates pay a living wage?
Most people are not paid a living wage.
How we know this
82% of people say they are paid below the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Restaurant Associates pay market rates?
Most people are paid less than average for their job.
How we know this
77% of people are paid below average for the type of work they do.Based on data from 13 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do workers at Restaurant Associates get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
60% of people say they don’t get paid breaks.Based on data from 10 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Restaurant Associates pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between April 2024 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Restaurant Associates do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 12 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Restaurant Associates?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 83% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 8% of people with changing schedules report getting three weeks notice.
- 8% of people with changing schedules report getting four weeks notice or more.
Based on data from 12 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Restaurant Associates worry about hours?
Some people worry about getting enough hours.
How we know this
50% of people report they worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Restaurant Associates workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
36% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for Restaurant Associates workers to change shifts?
Most people find it easy to change shifts.
How we know this
70% of people report that it’s easy to change shifts if they need to.Based on data from 10 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Needs improving
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Shifts get changed at short notice
Do Restaurant Associates managers change shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
83% of people say their manager changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Restaurant Associates?
Most people find it easy to take sick leave.
How we know this
67% of people report that it’s easy to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Restaurant Associates?
Most people work a lot more hours than their contact..
How we know this
73% of people report working 8 hours or more than their contract.Based on data from 11 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Workplace
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Good
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Most people feel treated with respect
Do people at Restaurant Associates feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
69% of people say they’re treated with respect by their managers.Based on data from 13 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do people at Restaurant Associates get proper breaks?
Most people don’t get proper breaks.
How we know this
73% of people report that they don’t get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Restaurant Associates?
Most people feel stressed here.
How we know this
82% of people say they often feel stressed at work.Based on data from 11 people who took the Breakroom Quiz between April 2024 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Restaurant Associates enjoy their jobs?
Only some people enjoy their job.
How we know this
36% of people report they don’t enjoy their job.Based on data from 11 people who took the Breakroom Quiz between December 2022 and October 2024.
Okay
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Only some people recommend their team
Do people at Restaurant Associates recommend working with their team?
Only some people recommend working with their team.
How we know this
64% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 14 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Restaurant Associates?
Some people did’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Restaurant Associates?
Most people are given support to progress here.
How we know this
In the last year, 73% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 11 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do people think Restaurant Associates head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
67% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 12 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Restaurant Associates is doing?
Only some people feel well informed about how the company is doing.
How we know this
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 14 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Restaurant Associates employees say about their job
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Best thing
Happy Customers
Worst thing
Pressure from the boss.
Restaurant Associates Chef, October 2024
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