Reposted 6 days ago

Store Manager - Sutton

Claire’s
Pay Estimated pay: £23.0k-38.8k per year

Location Sutton, London
Contract time Full time, permanent

The Breakroom Take

4.4

Rated 4.4 out of 10, based on 186 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Proper breaks

About Claire’s

Claire’s is a retailer. They sell accessories for older children and young teens.

Job description from Claire’s

Claire's - A Career that's always in style

Store Manager Opportunity

About the Role
  • As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more
  • Sales and profit: achieving store targets through driving sales
  • Customer service: delivering the finest level of customer service
  • Store operations: keeping the store running smoothly
  • Commerciality: Ensuring your store is well merchandised and commercially correct
  • Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results
  • Ear piercing (you will receive full training)
About Claire's
  • A leading high street fashion retailer with +3000 stores globally
  • We specialize in fashionable jewelry, accessories and cosmetics products
  • Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends
  • We are a fun place to work! We encourage all store members to wear our product
  • We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company!
Qualifications - About You
  • High school diploma or equivalent required
  • 1 to 2 years retail management experience
  • Excellent verbal/written communication and organizational skills
  • Basic computer skills
  • Sound understanding of mathematics and strong reading comprehension skills
  • Understands the importance of Customer Service
  • Ability to analyze sales reports and strategically problem solve
  • Ability to stand during scheduled shifts
  • Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
  • Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers
  • Ability to operate POS system
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Sutton, London

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Claire’s pay managers enough to live on?

    Most people are paid a living wage.

    How we know this

    89% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 19 people who took the Breakroom Quiz between July 2022 and July 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Claire’s pay managers market rates?

    Most people are paid less than average for their job.

    How we know this

    77% of people are paid below average for the type of work they do.

    Based on data from 22 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do managers at Claire’s get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    82% of people say they don’t get paid breaks.

    Based on data from 22 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Claire’s pay managers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    76% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 21 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Needs improving
  • Most people do unpaid extra work

    Do managers at Claire’s do extra work that they don't get paid for?

    Yes. Lots of people do unpaid extra work.

    How we know this

    69% of people report that they do extra work that they don’t get paid for.

    Based on data from 16 people who took the Breakroom Quiz between July 2022 and July 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Claire’s?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 47% of people with changing schedules report getting one week notice or less.
    • 33% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 20% of people with changing schedules report getting four weeks notice or more.

    Based on data from 15 people who took the Breakroom Quiz between August 2022 and July 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Can be hard to change shifts

    How easy is it for managers at Claire’s to change shifts?

    Some people find it hard to change shifts.

    How we know this

    64% of people report that it’s hard to change shifts if they need to.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and July 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for managers to book a holiday at Claire’s?

    Some people find it hard to book holiday.

    How we know this

    52% of people report it’s hard to book holidays.

    Based on data from 21 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Claire’s managers change managers shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    79% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and July 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for managers to take sick leave at Claire’s?

    Some people find it hard to take sick leave.

    How we know this

    65% of people report that it’s hard to take time off if they are sick.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do managers at Claire’s feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    81% of people say they’re treated with respect by their managers.

    Based on data from 21 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do managers at Claire’s get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    55% of people report that they don’t get to take proper breaks.

    Based on data from 22 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for managers to work at Claire’s?

    Most people feel stressed here.

    How we know this

    86% of people say they often feel stressed at work.

    Based on data from 22 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do managers at Claire’s enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    44% of people report they don’t enjoy their job.

    Based on data from 16 people who took the Breakroom Quiz between January 2023 and August 2024.

  • Okay
  • Only some people recommend their team

    Do managers at Claire’s recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    43% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do managers get enough training when they start at Claire’s?

    Some people did’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are managers given support to progress at Claire’s?

    Only some people are given support to progress here.

    How we know this

    In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 21 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do managers think Claire’s head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 20 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do managers feel well informed about how Claire’s is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    52% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 21 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Claire’s

What Claire’s employees say about their job

  • Best thing

    discount is great. staff in my store are lovely

    Worst thing

    the management are so rude and have don’t care about staffs mental health. can’t have a day off when you’re sick. find out the rota a few days in advance so can’t have a life outside of work. constantly bang on about having no staff but give us barely any hours. absolutely no training besides piercing training - and that was the absolute bare minimum. myself (supervisor) and one other supervisor had to run the store for 3 months because we had no manager/staff. get 0 training and then get warnings/written discussions left right and centre for doing things wrong. constant messages in group chats after work into the middle of the night.

    1.5

    Claire’s Supervisor, October 2024

  • Best thing

    Restocking honestly

    Worst thing

    My team, my managers, head office. I was disrespected on multiple occasions by multiple people who I worked with. I had poor mental health and there was no support at all. All the staff would do is talk badly about others who worked there. We never had a semi permanent/ permanent manager, each one was fired and often supervisors would have to take up that role. Horrible first job.

    1.4

    Claire’s Sales assistant, October 2024

See more reviews
  • Best thing

    nothing

    Worst thing

    timings, workplace, lone trading sometimes

    6.0

    Claire’s Assistant manager, August 2024

  • Best thing

    The Trauma Bond you have with your team

    Worst thing

    Upper mangerment are horrid and dont have any understanding of how overworked and overtasked workers are, underpaid with low contracts make it impossible to hire, zero support! Major cutbacks means your CV will consist of being a window cleaner, housekeeper, payroll and manger (and thats what Supervisors are expected to do)

    The sole focus is Money, mental health doesnt factor… but you can do an online yoga class if your feeling burntout! It’s laughable how store workers are treated.
    WELCOME TO THE FASCIST REGIME!!
    8years of suffering AVOID AVOID AVOID!!!

    1.1

    Claire’s Manager, August 2024

  • Best thing

    Piercing babies ears

    Worst thing

    We no store manager

    3.2

    Claire’s Sales assistant, April 2024

  • Best thing

    The team - I have nothing bad to say about anyone who I work with, all so lovely and made me feel welcome when I first started!!
    My manager - So much better than my manager at my previous job, helps me progress, cares about my mental health/additional needs, gave me enough training especially in ear piercing
    50% off
    Piercings
    Working with children
    Pay is good - minimum wage but I still get well paid

    Worst thing

    The customers - majority of them are extremely rude to me and my colleagues!!
    Sometimes I'll get critiqued on things I'm doing well at, however it doesn't really bother me.
    Doing deliveries - sometimes we will get too many things that we already have and are expected to put them all out even though there's no space
    Sometimes I'll be expected to cover shifts last minute, which isn't always ideal especially when I'm in school/studying for A levels

    9.1

    Claire’s Sales associate, February 2024

  • Best thing

    doing ear piercing

    Worst thing

    no hours

    4.9

    Claire’s Sales assistant, September 2023

  • Best thing

    staff discount

    Worst thing

    Management on a revolving door; store manager left in January after she worked like a dog for the company for best part of a decade and was denied time off to visit her family abroad. Her replacement left before she even finished her 2 weeks training, didnt even make it into store- smart woman.
    a new manager still wasn't hired until mid april.
    I worked at this store for 8 months and there was 5 different district managers in this time. I had been basically doing the assistant managers job for months on supervisors wage in the hopes that it would earn me the promotion and the pay rise that comes with it and had been told by the district manager at the time that when the new store manager started I could interview for it but then when that DM left and the new one started I was told that I never should've been told that as the position doesn't exist. I don't know whether it was a case of the old DM was misinformed because she was new or if she'd found out that I'd mentioned to other team members that for financial reasons I'd probably need to find a new job if I didn't get the promotion so she strung me along to keep me at the store while management was so uncertain. head office effectively abandon stores; the old manager that left in january was a dual site manager and head office didn't even advertise the managers position for the other store until mid March. the 2 girls that worked there (one of which could only do 20 hours for visa reasons) were lone trading almost every day because head office were not hiring for their store at all.
    head office do not care about what's happening in a store unless sales and KPI's are low; total abandonment of the team, that at the time consisted of myself and 2 new girls. We needed a lot of support and got almost nothing
    When talking to a manager from another store about the minimum wage increase, i was told that "head office are gonna be fuming" when they learn they'll have to start paying us more. Multi million pound international company and they'd be fuming about paying people £1 more?
    Do not work here if you are chronically ill whether it's mental health or physical health because even if you inform the company of your illness in your interview AND on your health questionnaire AND provide doctors notes they will treat you like an inconvenience.
    Supervisors were only given 4 and 8 hour contracts so if you don't get enough hours to pay your bills it's not their problem if you're getting your contracted hours.
    They offer the absolute bare minimum training for ear piercing; they talk you through the process, you pierce 5 peoples ears and you're done. no wonder the company has such a bad reputation for it.
    There would be days where team members would be doing 10 piercings back to back, and would be penalised for turning people away regardless of their reasons for it.
    Offered piercings from the age of 4 and a half MONTHS and when I say piercing a baby's ears is the hardest thing I have ever done I am not joking. The fact that the they even offer this for that age is a testament to how the company clearly only care about money and not the welfare of their customers; baby piercings were so difficult to do that they very rarely went in straight due to the fact that babies do not stay still no matter how tight a grip the parent is holding them in. The simple fact that the parent has to essentially pin their baby down on their lap to do the piercing should be evidence of why the company should not be offering piercings from such a young age.

    1.5

    Claire’s Supervisor, May 2023

  • Best thing

    50% discount

    Worst thing

    8p difference in pay from sales assistant who just works tills to Keyholder/supervisor who lone trades, fills out all the paperwork including profits / losses, collects change from bank, main piercer on every shift, and much more.

    3.9

    Claire’s Supervisor, April 2023

  • Best thing

    Fun people to work with and easy job

    Worst thing

    Sorting out deliveries every weekday morning

    5.5

    Claire’s Sales assistant, August 2022

  • More reviews from Claire’s employees

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