Receptionist
Spire Healthcare
The Breakroom Take
About Spire Healthcare
Spire Healthcare is a private healthcare company.
Job description from Spire Healthcare
Receptionist | Spire Methley Park Hospital | Methley |Part Time, 16-18 hours | Competitive Salary and Great Benefits
Spire Methley Park Hospital has an opportunity for a Receptionist to join our team, on a part-time Basis You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times.
At Spire Methley Park Hospital, we provide expert consultant-led healthcare that's available to everyone - whether you're insured or not. We offer comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment.
The post is for part time, working 16-18 hours a week
Duties and Responsibilities
- Welcoming, registering, including the accurate collection of credit card details and patient information.
- Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
- Compliance with NHS forms and processes.
- Processing in-patient/out-patient charges.
- Cash handling strictly within the parameters of the 'Handling Cash Policy'.
- Discharge of patients onto computer system ensuring accuracy of all information.
- Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for
- A personable individual with the ability to work on own initiative as well as part of a team
- Good basic PC skills, including Word, Excel and Outlook
- Excellent customer service skills
- High degree of accuracy in administration
- Great communication skills at all levels
- Experience in a customer service environment
- Experience with information management systems
- Switchboard experience desirable
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.
About the Team
At Spire Methley Park Hospital, we provide expert consultant-led healthcare that's available to everyone - whether you're insured or not. We offer comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment.
Job insights from Breakroom
Receptionists
Receptionists are the first point of contact for visitors to hotels or businesses
What you’ll do as a receptionist:
- Checking or signing people in
- Deal with customers or guests
- Helping customers with general questions
- Manage and take bookings for rooms etc
- Answer questions both in person and over the phone
- Take payments and provide invoices
Is it right for you?
This job may involve:
- Standing
- Sitting
- Dealing with customers
- Using a computer
- Anti-social hours
- Wearing a uniform
What employees say
Pay
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Good
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Most people are paid a living wage
Do Spire Healthcare pay a living wage?
Most people are paid a living wage.
How we know this
76% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 49 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Spire Healthcare pay market rates?
Only some people are paid above average for their job.
How we know this
39% of people are paid below average for the type of work they do.Based on data from 49 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Spire Healthcare get paid breaks?
No. Most people don’t get paid breaks.
How we know this
91% of people say they don’t get paid breaks.Based on data from 54 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Spire Healthcare pay sick pay?
Yes. Most people get proper sick pay.
How we know this
77% of people say they would get paid if they were sick but scheduled to work.Based on data from 53 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Spire Healthcare do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
68% of people report that they don’t do extra unpaid work.Based on data from 40 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Spire Healthcare?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 25% of people with changing schedules report getting one week notice or less.
- 31% of people with changing schedules report getting two weeks notice.
- 25% of people with changing schedules report getting three weeks notice.
- 19% of people with changing schedules report getting four weeks notice or more.
Based on data from 36 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Spire Healthcare worry about hours?
Most people don’t worry about getting enough hours.
How we know this
79% of people report they don’t worry about getting enough hours.Based on data from 53 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Spire Healthcare workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
44% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 39 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Spire Healthcare workers to change shifts?
Some people find it hard to change shifts.
How we know this
50% of people report that it’s hard to change shifts if they need to.Based on data from 30 people who took the Breakroom Quiz between December 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Spire Healthcare?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 54 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Spire Healthcare managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
45% of people say their manager changes their shifts at the last minute.Based on data from 42 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Spire Healthcare?
Some people find it hard to take sick leave.
How we know this
36% of people report that it’s hard to take time off if they are sick.Based on data from 53 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working at Spire Healthcare good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
41% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 29 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Spire Healthcare feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
42% of people say they’re not treated with respect by their managers.Based on data from 50 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Spire Healthcare get proper breaks?
Some people don’t get proper breaks.
How we know this
39% of people report that they don’t get to take proper breaks.Based on data from 54 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Spire Healthcare?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 57 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Spire Healthcare enjoy their jobs?
Only some people enjoy their job.
How we know this
47% of people report they don’t enjoy their job.Based on data from 51 people who took the Breakroom Quiz between October 2023 and October 2024.
Okay
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Only some people recommend their team
Do people at Spire Healthcare recommend working with their team?
Only some people recommend working with their team.
How we know this
55% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 58 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Spire Healthcare?
Some people did’t get enough training when they started.
How we know this
65% of people report they didn’t get enough training when they started working here.Based on data from 57 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Spire Healthcare?
Only some people are given support to progress here.
How we know this
In the last year, 67% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 51 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Spire Healthcare head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
96% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 53 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Spire Healthcare is doing?
Most people feel well informed about how the company is doing.
How we know this
69% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 55 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Spire Healthcare employees say about their job
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Best thing
The team i work with
Worst thing
Long hours. Very poor management. Always lied to by management. Lack of communication. Don't always get breaks. The list goes on.
Spire Healthcare HCA, October 2024
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Best thing
The people I work with
Worst thing
The stress involved as there aren't enough staff for the work involved
Spire Healthcare Employee, October 2024
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