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Assistant Manager

Greene King
Pay Estimated pay: £27.6k-32.9k per year

Location Runcorn, North West, WA4 4AJ
Contract time Full time

The Breakroom Take

4.7

Rated 4.7 out of 10, based on 2,504 employees who took the Breakroom Quiz

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  • Recommended by students
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About Greene King

Greene King is a pub, hotel, restaurant and brewery operator. They run Farmhouse Inns, Hungry Horse and Wacky Warehouse.

Job description from Greene King

Company Description

As Assistant Manager, you'll be at the heart of our management team helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

What you'll do as an Assistant Manager...
  • Support the General Manager in the day to day running of the business and leading the business in their absence.
  • Bring our brand to life by leading the team in delivering amazing experiences for our customers
  • Act as a role model for the team support with training and development
  • Be a champion of brand standards & ensure customer & team safety at all times

What you'll bring...
  • You'll be passionate about delivering amazing experiences for customers
  • You'll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people
  • An ability to think on your feet and adapt to whatever challenges arise during a busy shift
  • A keen eye for every small detail and a desire to uphold high standards in all that you do

#LI-EB1

Qualifications

Additional Information

We're all about rewarding our team's hard work, that's why...

You'll receive a competitive salary, pension contribution as well as:
  • The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
  • Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
  • Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
  • Wagestream - access your wage before payday for when life happens.
  • Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more...

Map

Runcorn, North West, WA4 4AJ

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Greene King pay assistant managers enough to live on?

    Most people are paid a living wage.

    How we know this

    80% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 30 people who took the Breakroom Quiz between October 2023 and October 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Greene King pay assistant managers market rates?

    Only some people are paid above average for their job.

    How we know this

    59% of people are paid below average for the type of work they do.

    Based on data from 32 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do assistant managers at Greene King get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    97% of people say they don’t get paid breaks.

    Based on data from 31 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Greene King pay assistant managers sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    54% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 102 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Needs improving
  • Most people do unpaid extra work

    Do assistant managers at Greene King do extra work that they don't get paid for?

    Yes. Lots of people do unpaid extra work.

    How we know this

    70% of people report that they do extra work that they don’t get paid for.

    Based on data from 30 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do assistant managers get of their shift pattern at Greene King?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 39% of people with changing schedules report getting one week notice or less.
    • 32% of people with changing schedules report getting two weeks notice.
    • 29% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 31 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do assistant managers at Greene King worry about hours?

    Some people worry about getting enough hours.

    How we know this

    36% of people report they worry about getting enough hours.

    Based on data from 11 people who took the Breakroom Quiz between September 2022 and August 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do assistant managers at Greene King get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    40% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 88 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for assistant managers at Greene King to change shifts?

    Some people find it hard to change shifts.

    How we know this

    64% of people report that it’s hard to change shifts if they need to.

    Based on data from 92 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for assistant managers to book a holiday at Greene King?

    Most people find it easy to book holiday.

    How we know this

    67% of people report it’s easy to book holidays.

    Based on data from 30 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Greene King managers change assistant managers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    56% of people say their manager changes their shifts at the last minute.

    Based on data from 98 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for assistant managers to take sick leave at Greene King?

    Some people find it hard to take sick leave.

    How we know this

    59% of people report that it’s hard to take time off if they are sick.

    Based on data from 104 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • Most parents say it’s bad

    Is working as assistant managers at Greene King good if you have caring responsibilities?

    Most parents and carer say this is a bad place to work.

    How we know this

    73% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 22 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do assistant managers at Greene King feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    71% of people say they’re treated with respect by their managers.

    Based on data from 100 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do assistant managers at Greene King get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    56% of people report that they don’t get to take proper breaks.

    Based on data from 104 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for assistant managers to work at Greene King?

    Most people feel stressed here.

    How we know this

    77% of people say they often feel stressed at work.

    Based on data from 31 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do assistant managers at Greene King enjoy their jobs?

    Most people enjoy their job.

    How we know this

    74% of people report they enjoy their job.

    Based on data from 85 people who took the Breakroom Quiz between November 2022 and October 2024.

  • Okay
  • Only some people recommend their team

    Do assistant managers at Greene King recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    44% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 32 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do assistant managers get enough training when they start at Greene King?

    Most people got enough training when they started.

    How we know this

    67% of people report they got enough training when they started working here.

    Based on data from 30 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are assistant managers given support to progress at Greene King?

    Only some people are given support to progress here.

    How we know this

    In the last year, 34% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 95 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do assistant managers think Greene King head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 102 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do assistant managers feel well informed about how Greene King is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    74% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 31 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Greene King

What Greene King employees say about their job

  • Best thing

    Fellow staff are friendly, it’s evening work so I can do other things during the day

    Worst thing

    The manager is unreasonably hard on me, tells me to do one thing then later shouts at me for doing that thing and tells me I should’ve been doing something else. I was given a brief overview not proper training and was left to figure out most of it for myself. I am regularly sent home early so I don’t even get the hours I was scheduled for. Some weeks I get one or no shifts. I was lied to about how many hours I’d get. My contract says I’ll get 8 hours a week but it’s not guaranteed. There is no financial stability, or respect for me as a member of staff and how hard I work. I often don’t get my rota until that same week.

    1.5

    Greene King Front of house staff, October 2024

  • Best thing

    Friendly faces at work
    Great co workers

    Worst thing

    Stress levels are high
    Very demanding fast paced

    3.7

    Greene King Cook, October 2024

See more reviews
  • Best thing

    Discount and the people, made some good friends. Also teaches you to be resilient.

    Worst thing

    We didn’t have CCTV for three months and there were fights, a random person in the back, criminals coming in so police asking for CCTV, a new bar member stealing drinks (took 2 months to fire them) and more. Customers can be rude and aggressive but that’s just any customer service roll.
    The managers don’t actually do anything or help they just sit on their phones. You get pressured to not have your breaks because we’re too busy and always understaffed.
    The head office don’t know what’s going on in pubs so set unrealistic expectations and make stress and give less people on shift to pay less people for more profit, but it means worse business and less customers.

    1.1

    Greene King Bar staff, August 2024

  • Best thing

    Discounted food amd drink

    Worst thing

    Pressure, rota and late night orders

    6.0

    Greene King Chef, July 2024

  • Best thing

    The team are amazing

    Worst thing

    Toxic management whereby you're made to feel guilty about taking the breaks you're legally entitled to because higher ups are continually cutting down staff hours. My coworkers were told a day before to not come in for their shift a day before because hours had been cut so they lost out on pay. Rotas aren't put out very far in advance or are irregular so occasionally you are caught short when trying to book time off. Cash tips aren't fairly distributed as when customers are given small refunds, some management will take from the tip jar rather than process a full refund. Additionally, I saw tips put into the charity pot rather than into the collective tip jar in the office. Overall, unsupportive and strangely competitive atmosphere. It sometimes feels as if management would rather see you do your job badly so that they can look better by comparison and are often quick to berate you for small mistakes that they may well make themselves from time to time.

    3.2

    Greene King Team leader, July 2024

  • Best thing

    Every day is different, our guests are amazing, I'm proud of our brand standards and high quality food/drinks

    Worst thing

    Stress, high workload, summertime heat, some colleagues

    5.0

    Greene King Team leader, July 2024

  • Best thing

    Some of the regulars are nice

    Worst thing

    Customers and some of the staff

    5.5

    Greene King Waitress, June 2024

  • Best thing

    Good environment

    Worst thing

    The fact i only get paid 20p more for being a team leader

    4.3

    Greene King Employee, May 2024

  • Best thing

    The customers and job location.

    Worst thing

    Understaffed, very less time to approve the rota or change it the way we want to, not paid for breaks or not enough breaks, unaware of when will the shift be given,

    5.0

    Greene King Bartender, May 2024

  • Best thing

    GK benefits via the hapi app, ease of seeing schedules and booking time off via kingdom (though we do have WhatsApp groups too). Our team has good camaraderie, so generally it's a good interpersonal environment.
    In terms of ease, you literally have specification books available at all times to follow. All training was provided, including a Level 2 in food safety. It can be challenging, but it's overall not bad.
    Management are actually great. In the pubs I've worked in, not a single up-their-own jobsworth-type to be seen. Greene King seems to hire genuine people, and their diversity policy is great. They also enforce it well, a trainee was removed & blacklisted for going on a disgustingly aggressive & xenophobic rant about 'foreigners' - my manager is originally from Hungary and my colleague is originally from Bulgaria - directly to their face. Sometimes you find people like that, but we don't tolerate that behaviour here. I can truly say that my workplace feels like a safe space. My manager has supported me (and many others I presume) through difficult situations as she is trained to do. There is also a larger support network laid out in the company, with a directory of people you can freely contact to seek advice from, for things like mental health and so on.

    Worst thing

    Kitchen work is just stressful no matter where you go, especially in busy pubs. It just so happens I'm starting to realise this is not where I want my career to go. Also, with it being a chain pub, your role is basically a microwave specialist-cum-multitasking, dishwashing speed demon. Apparently, company policy says that one TM is enough for up to 15 orders in a 20 minute period. I didn't ask whether that is individual dishes or whole tickets. 20 minutes is enough for 20 portions of chips, but if you're ordering one of every item on the menu... No, one person won't be enough. Some days it's like that, you get a large volume unforeseen traffic 15 minutes before closing time after a very very quiet evening and your plan to leave on time is out the window. On time, if the rota is to be taken seriously, is 15 minutes after kitchen closes - though management is patient and understanding and I can't fault them at all. Thinking about it, this job is pretty good for benefits especially at this pay level.

    8.4

    Greene King Team member, May 2024

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