Posted 12 days ago

Retail Supervisor

Toolstation
Pay £12.49 per hour
Location Reading
Contract time Full time, part time, permanent

The Breakroom Take

6.3

Rated 6.3 out of 10, based on 310 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Recommended by students
  • Respectful managers
  • Proper training

About Toolstation

Toolstation is a retailer. They sell tools, building supplies and accessories.

Job description from Toolstation

What you'll do

Retail Supervisor in Reading Woodley
30 hours per week

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. Of course as a retail supervisor, you’ll serve customers, and support the Store Manager but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.
Day-to-day
  • Supporting. Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
  • Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
  • Delivering great service. Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
  • Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
  • Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.


What you'll bring
  • Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
  • A love of team work. Be happy to muck in and get your hands dirty.
  • A positive attitude. Make sure that our customers have a great experience while in our branch.
  • Reliability. Be there when we need you, be flexible and fun to be around.
  • Yourself. Bring your whole self to work and let your true personality shine through


What you'll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.

Plus, you'll receive some of the best benefits in retail.
  • 22 days’ holidays + Bank Holidays,
  • Company pension scheme and life assurance
  • Bonus scheme
  • Cycle to work scheme
  • Save and buy as you earn
  • 20% discounts across all Travis Perkins companies
  • Financial education and support
  • Recognition awards
  • Discounts at over 1000 other retailers.
  • Family friendly policies around maternity, paternity, adoption and surrogacy


Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability

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Job insights from Breakroom

Retail and sales supervisors

Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail and sales supervisor

  • Support the retail manager
  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Reading

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Toolstation pay supervisors enough to live on?

    Most people are paid a living wage.

    How we know this

    81% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 37 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Toolstation pay supervisors market rates?

    Most people are paid less than average for their job.

    How we know this

    73% of people are paid below average for the type of work they do.

    Based on data from 37 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do supervisors at Toolstation get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    67% of people say they get paid breaks.

    Based on data from 36 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Toolstation pay supervisors sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    91% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do supervisors at Toolstation do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    74% of people report that they don’t do extra unpaid work.

    Based on data from 34 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do supervisors get of their shift pattern at Toolstation?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 18% of people with changing schedules report getting one week notice or less.
    • 18% of people with changing schedules report getting two weeks notice.
    • 24% of people with changing schedules report getting three weeks notice.
    • 39% of people with changing schedules report getting four weeks notice or more.

    Based on data from 38 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do supervisors at Toolstation worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    84% of people report they don’t worry about getting enough hours.

    Based on data from 37 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do supervisors at Toolstation get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    73% report that their manager gives them enough choice over which shifts they work.

    Based on data from 37 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for supervisors at Toolstation to change shifts?

    Some people find it hard to change shifts.

    How we know this

    44% of people report that it’s hard to change shifts if they need to.

    Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for supervisors to book a holiday at Toolstation?

    Most people find it easy to book holiday.

    How we know this

    82% of people report it’s easy to book holidays.

    Based on data from 38 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Toolstation managers change supervisors shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    47% of people say their manager changes their shifts at the last minute.

    Based on data from 34 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for supervisors to take sick leave at Toolstation?

    Some people find it hard to take sick leave.

    How we know this

    58% of people report that it’s hard to take time off if they are sick.

    Based on data from 31 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do supervisors at Toolstation feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    84% of people say they’re treated with respect by their managers.

    Based on data from 31 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do supervisors at Toolstation get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    58% of people report that they don’t get to take proper breaks.

    Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for supervisors to work at Toolstation?

    Most people feel stressed here.

    How we know this

    86% of people say they often feel stressed at work.

    Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do supervisors at Toolstation enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    50% of people report they don’t enjoy their job.

    Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2024.

  • Okay
  • Only some people recommend their team

    Do supervisors at Toolstation recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    54% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 39 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do supervisors get enough training when they start at Toolstation?

    Some people did’t get enough training when they started.

    How we know this

    42% of people report they didn’t get enough training when they started working here.

    Based on data from 38 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are supervisors given support to progress at Toolstation?

    Only some people are given support to progress here.

    How we know this

    In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 34 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do supervisors think Toolstation head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do supervisors feel well informed about how Toolstation is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    74% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 38 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Toolstation

What Toolstation employees say about their job

  • Best thing

    The customers, helping people and learning about products every day.

    Worst thing

    Negative toxic environment from the senior staff

    7.0

    Toolstation Sales assistant, June 2024

  • Best thing

    The team and banta

    Worst thing

    The meetings. Constant emails. Everything is out fault in store to the customer.

    4.8

    Toolstation Retail supervisor, February 2024

See more reviews
  • Best thing

    A small group of our customers

    Worst thing

    The rest of the customers and the lack of real support from the company

    5.5

    Toolstation Supervisor, June 2023

  • Best thing

    the staff

    Worst thing

    how much there is to do

    6.0

    Toolstation Sales assistant, January 2023

  • Best thing

    Money

    Worst thing

    Stress , customers, under staffed , over worked

    6.0

    Toolstation Supervisor, September 2022

  • Best thing

    -some staff
    -decent way to change a shift if needed
    -Regular customers are very nice

    Worst thing

    -some staff
    -late opening hours(especially in winter)
    -rude customers

    6.4

    Toolstation Sales assistant, September 2022

  • Best thing

    Simple job, easy to learn. Good first step into retail in the DIY/Trade sector

    Worst thing

    Poor break opportunity. Very limited operational budget at store level resulting in a smaller than necessary team

    7.3

    Toolstation Store assistant, July 2022

  • Best thing

    The team in store are pretty good

    Worst thing

    Customers! Rude.

    6.0

    Toolstation Colleague, March 2022

  • Best thing

    Flexible working hours
    Great team
    Good company

    Worst thing

    Deliveries 3 times a week

    7.8

    Toolstation Store manager, March 2021

  • Best thing

    Easy part time job with a good team of people plus flexibility around university

    Worst thing

    No chance of overtime and minimum wage

    5.5

    Toolstation Store assistant, December 2019

  • More reviews from Toolstation employees

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