Supervisor
Holland and BarrettThe Breakroom Take
- People enjoy this job
- Recommended by students
- Respectful managers
- Proper training
- Proper breaks
About Holland and Barrett
Holland and Barrett is a health shop chain. They sell health foods, vitamins and personal care products.
Job description from Holland and Barrett
Store Location: Commercial Road, Portsmouth
Hours: 20 hours per week
Salary: £12.80 per hour, 25% colleague discount, 28-days annual leave pro rata
Are you passionate about customer service? Keen to start your retail leadership career with the largest UK Health and Wellness Retailer?
Our Retail Supervisors are our next generation of leaders, and we'll provide you with all the tools to progress. You'll assist in leading and coaching our Store Colleagues and act as a role model for world class customer service.
You will assist in driving financial performance with sales targets, maintain stock accuracy and ensure full compliance with health and safety.
To become a Health & Wellness specialist you'll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications which are accredited by our awarding body to Level 2 and Level 3.
To be successful, we'd like you to show us that you have:
- Previous retail experience
- Organisation and planning skills to lead a team of colleagues daily
- Excellent communication
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Passion and enthusiasm for our products
- The ability to complete regular computer-based training to ensure exceptional product knowledge
- The ability to be agile and flexible to multi-task and achieve the best results
Wellness begins with you, start your journey today.
At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do Holland and Barrett pay supervisors enough to live on?
Most people are paid a living wage.
How we know this
92% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Holland and Barrett pay supervisors market rates?
Only some people are paid above average for their job.
How we know this
37% of people are paid below average for the type of work they do.Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do supervisors at Holland and Barrett get paid breaks?
No. Most people don’t get paid breaks.
How we know this
93% of people say they don’t get paid breaks.Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Holland and Barrett pay supervisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 23 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do supervisors at Holland and Barrett do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
56% of people report that they do extra work that they don’t get paid for.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do supervisors get of their shift pattern at Holland and Barrett?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 19% of people with changing schedules report getting one week notice or less.
- 7% of people with changing schedules report getting two weeks notice.
- 26% of people with changing schedules report getting three weeks notice.
- 48% of people with changing schedules report getting four weeks notice or more.
Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do supervisors at Holland and Barrett worry about hours?
Most people don’t worry about getting enough hours.
How we know this
75% of people report they don’t worry about getting enough hours.Based on data from 28 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do supervisors at Holland and Barrett get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
81% report that their manager gives them enough choice over which shifts they work.Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for supervisors at Holland and Barrett to change shifts?
Some people find it hard to change shifts.
How we know this
50% of people report that it’s hard to change shifts if they need to.Based on data from 24 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for supervisors to book a holiday at Holland and Barrett?
Most people find it easy to book holiday.
How we know this
68% of people report it’s easy to book holidays.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Holland and Barrett managers change supervisors shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
50% of people say their manager changes their shifts at the last minute.Based on data from 28 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for supervisors to take sick leave at Holland and Barrett?
Some people find it hard to take sick leave.
How we know this
58% of people report that it’s hard to take time off if they are sick.Based on data from 24 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do supervisors at Holland and Barrett feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do supervisors at Holland and Barrett get proper breaks?
Most people get proper breaks.
How we know this
81% of people report that they get to take proper breaks.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for supervisors to work at Holland and Barrett?
Some people feel stressed here.
How we know this
63% of people say they often feel stressed at work.Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do supervisors at Holland and Barrett enjoy their jobs?
Only some people enjoy their job.
How we know this
36% of people report they don’t enjoy their job.Based on data from 22 people who took the Breakroom Quiz between November 2022 and November 2024.
Okay
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Only some people recommend their team
Do supervisors at Holland and Barrett recommend working with their team?
Only some people recommend working with their team.
How we know this
61% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 28 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do supervisors get enough training when they start at Holland and Barrett?
Most people got enough training when they started.
How we know this
85% of people report they got enough training when they started working here.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are supervisors given support to progress at Holland and Barrett?
Most people are given support to progress here.
How we know this
In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do supervisors think Holland and Barrett head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 27 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do supervisors feel well informed about how Holland and Barrett is doing?
Most people feel well informed about how the company is doing.
How we know this
84% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Holland and Barrett employees say about their job
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Best thing
It very rewarding working with the public. You also learn something different everyday.
Worst thing
The building environment could definitely be better.
Holland and Barrett Sales advisor, August 2024
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Best thing
I love the content of training, when I’m actually given hours to do it, the customers and things that we sell, the tasks in themselves, the whole aim of working there and the values and environment, I do like it
Worst thing
Management, very unprofessional, not suited for the job, rude, complete lack of empathy, childish, no one likes shifts when they’re around
Holland and Barrett Shop assistant, May 2024
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