Contact Centre Sales Consultant
SkyThe Breakroom Take
- Good employer
- Respectful managers
- Proper training
- Proper breaks
About Sky
Sky is a media and telecommunications company. Their products and services include broadband, mobile phone and television packages.
Job description from Sky
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
- Start Date: 6th January 2025
- Salary: £24,400 per annum
- Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW
- Shifts: hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you'll do
- Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
- Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
- Work in a target-based environment
- Work hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What you'll bring
- Results-oriented with a strong enthusiasm for sales
- Exceptional at building rapport and connecting with people
- Skilled at identifying and addressing customer needs
- Creative in solving problems
- Eager to acquire new skills and knowledge
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:
Individual Lifestyle
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds of retailers
- Discounts and offers on Sky products for friends and family
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options
- Subsidised onsite gym and discounts on external gyms
- Cycle to work scheme
- Sky pension plan and Life Assurance
- Annual Sharesave scheme and long service awards
We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym.
Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky...
What employees say
Pay
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Good
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Most people are paid a living wage
Do Sky pay sales advisors enough to live on?
Most people are paid a living wage.
How we know this
79% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 39 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Sky pay sales advisors market rates?
Only some people are paid above average for their job.
How we know this
55% of people are paid below average for the type of work they do.Based on data from 42 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do sales advisors at Sky get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Sky pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 55 people who took the Breakroom Quiz between May 2021 and October 2024.
Good
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Most people get paid breaks
Do sales advisors at Sky get paid breaks?
Yes. Most people get paid breaks.
How we know this
80% of people say they get paid breaks.Based on data from 41 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Sky pay sales advisors sick pay?
Yes. Most people get proper sick pay.
How we know this
84% of people say they would get paid if they were sick but scheduled to work.Based on data from 37 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do sales advisors at Sky do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
72% of people report that they don’t do extra unpaid work.Based on data from 32 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do sales advisors get of their shift pattern at Sky?
Most people get 4 weeks notice of when they’re working.
How we know this
- 15% of people with changing schedules report getting one week notice or less.
- 4% of people with changing schedules report getting two weeks notice.
- 7% of people with changing schedules report getting three weeks notice.
- 74% of people with changing schedules report getting four weeks notice or more.
Based on data from 27 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do sales advisors at Sky worry about hours?
Most people don’t worry about getting enough hours.
How we know this
94% of people report they don’t worry about getting enough hours.Based on data from 16 people who took the Breakroom Quiz between December 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do sales advisors at Sky get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
62% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 34 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for sales advisors at Sky to change shifts?
Some people find it hard to change shifts.
How we know this
65% of people report that it’s hard to change shifts if they need to.Based on data from 77 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for sales advisors to book a holiday at Sky?
Some people find it hard to book holiday.
How we know this
41% of people report it’s hard to book holidays.Based on data from 39 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Sky managers change sales advisors shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
97% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 30 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for sales advisors to take sick leave at Sky?
Most people find it easy to take sick leave.
How we know this
70% of people report that it’s easy to take time off if they are sick.Based on data from 37 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some students say it’s good
Is sales advisors at Sky job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
42% of students report this isn’t a good place to work if you’re studying.Based on data from 12 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as sales advisors at Sky good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
45% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 33 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do sales advisors at Sky feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
84% of people say they’re treated with respect by their managers.Based on data from 37 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do sales advisors at Sky get proper breaks?
Most people get proper breaks.
How we know this
82% of people report that they get to take proper breaks.Based on data from 38 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for sales advisors to work at Sky?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 40 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do sales advisors at Sky enjoy their jobs?
Only some people enjoy their job.
How we know this
55% of people report they don’t enjoy their job.Based on data from 78 people who took the Breakroom Quiz between November 2022 and October 2024.
Okay
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Only some people recommend their team
Do sales advisors at Sky recommend working with their team?
Only some people recommend working with their team.
How we know this
57% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 42 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do sales advisors get enough training when they start at Sky?
Most people got enough training when they started.
How we know this
81% of people report they got enough training when they started working here.Based on data from 37 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales advisors given support to progress at Sky?
Only some people are given support to progress here.
How we know this
In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 36 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do sales advisors think Sky head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 38 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do sales advisors feel well informed about how Sky is doing?
Most people feel well informed about how the company is doing.
How we know this
73% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 37 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Sky employees say about their job
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Best thing
Pay is decent for work
Worst thing
Overworked at times
No real progression routes without slaving away. Too much time to progressSky Customer service advisor, September 2024
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Best thing
Good benefits, semi decent pay
Worst thing
Poor work life balance, can’t plan anything as rota changes often, stress
Sky Sales advisor, September 2024
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