Waiter
HarrodsThe Breakroom Take
- Pays all ages fairly
- Recommended by students
- Proper breaks
About Harrods
Harrods is a luxury department store.
Job description from Harrods
We’re currently looking for wait staff to join our welcoming and close-knit H beauty family at The Champagne Bar in Milton Keynes.
Harrods is bringing more magic, innovation, and theatre not only to the beauty market but also to the dining industry through our H beauty standalone stores across the UK. As this is not a normal beauty hall, we are bringing on board some of the highest profile partners in the business and aspire to provide a world class dining experience all within our unique H beauty playgrounds.
About the Role
Our Front of House teams set the scene for exceptional experiences and are an invaluable part of our Restaurants family. Waiters across Harrods are flexible to our customers’ needs and go above and beyond to make anything possible.
They know what it means to go the extra mile and nothing is too much trouble. In this role, you’ll be assisting the Management team in running the restaurant effectively by maintaining high service standards and maximising sales, exceeding customer expectations.
This is a part-time position up to 35 hours a week, with scheduled hours to be discussed at screening.
About You
You’ll be a trusted team player who has a strong track record of hospitality experience, with time spent working at a high end bar or café environment. Having great knowledge and a passion for food and drink, you’ll have the ability to perform duties effectively and at the highest standards with minimum supervision and guidance.
You’ll have great time-management skills and a strong customer focus when dealing with both internal and external parties. You’ll have exceptional interpersonal skills and a good attention to detail. By being cool, calm and collected, you’ll be able to manage all kinds of situations and think on your feet.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
More immediately, you’ll benefit from:
• An excellent benefits package
• A competitive salary up to £15ph (this is made up of a generous base salary and service charge*)
• Company pension
• Flexible working
• generous holiday days entitlement and your birthday off
• Up to 33% in-store discount and access to our employee high-street discount portal
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
*The amount of tronc you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members.
Additional Information:
Time Type:
16 Hour FlexiDepartment:
H Beauty Milton Keynes (Magdalena Gajewska)Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
Map
Milton Keynes - 35 hrs
What employees say
Pay
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Good
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Most people are paid a living wage
Do Harrods pay a living wage?
Most people are paid a living wage.
How we know this
85% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 53 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Harrods pay market rates?
Most people are paid above average for their job.
How we know this
90% of people are paid above average for the type of work they do.Based on data from 49 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Harrods pay the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Harrods pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 70 people who took the Breakroom Quiz between October 2022 and October 2024.
Okay
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Only some people get paid breaks
Do workers at Harrods get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
63% of people say they don’t get paid breaks.Based on data from 56 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do Harrods pay sick pay?
Yes. Most people get proper sick pay.
How we know this
83% of people say they would get paid if they were sick but scheduled to work.Based on data from 48 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Harrods do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
80% of people report that they don’t do extra unpaid work.Based on data from 45 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Harrods?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 39% of people with changing schedules report getting one week notice or less.
- 15% of people with changing schedules report getting two weeks notice.
- 13% of people with changing schedules report getting three weeks notice.
- 33% of people with changing schedules report getting four weeks notice or more.
Based on data from 46 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Harrods worry about hours?
Most people don’t worry about getting enough hours.
How we know this
79% of people report they don’t worry about getting enough hours.Based on data from 43 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Harrods workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
35% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 48 people who took the Breakroom Quiz between October 2023 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Harrods workers to change shifts?
Some people find it hard to change shifts.
How we know this
35% of people report that it’s hard to change shifts if they need to.Based on data from 40 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Harrods?
Most people find it easy to book holiday.
How we know this
74% of people report it’s easy to book holidays.Based on data from 50 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Harrods managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
69% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 48 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Harrods?
Most people find it easy to take sick leave.
How we know this
67% of people report that it’s easy to take time off if they are sick.Based on data from 49 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Harrods job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
88% of students report this is a good place to work if you’re studying.Based on data from 16 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Harrods good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
36% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 11 people who took the Breakroom Quiz between March 2023 and October 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Harrods feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 53 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Harrods get proper breaks?
Most people get proper breaks.
How we know this
77% of people report that they get to take proper breaks.Based on data from 56 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Harrods?
Some people feel stressed here.
How we know this
56% of people say they often feel stressed at work.Based on data from 54 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Harrods enjoy their jobs?
Only some people enjoy their job.
How we know this
36% of people report they don’t enjoy their job.Based on data from 45 people who took the Breakroom Quiz between November 2023 and October 2024.
Okay
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Only some people recommend their team
Do people at Harrods recommend working with their team?
Only some people recommend working with their team.
How we know this
60% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 58 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Harrods?
Some people did’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 54 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Harrods?
Only some people are given support to progress here.
How we know this
In the last year, 49% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 53 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Harrods head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 45 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Harrods is doing?
Only some people feel well informed about how the company is doing.
How we know this
39% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 51 people who took the Breakroom Quiz between November 2023 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Harrods employees say about their job
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Best thing
Best thing is money and freedom from the management also the support
Worst thing
The collegues i have is not friendly and supportive and often too compitative
Harrods Employee, August 2024
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Best thing
Team colleagues
Worst thing
Some managers show favouritism to particular staff
Harrods Sales assistant, May 2024
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