Festive Colleague Days - Penn Manor Penn Rd Express
TescoThe Breakroom Take
- Recommended by students
- Recommended by parents
- Respectful managers
- Proper training
- Proper breaks
About Tesco
Tesco is the largest supermarket chain in the UK.
Job description from Tesco
Our Tesco Colleague rate of pay starts from £12.02 an hour; this increases to £13.15 for stores inside the M25. Additional payments may also apply depending on location and skills.
Fancy a festive in-store role? We’ve got all kinds of opportunities and shifts available.
Across the country, our customers count on us to make magic happen during the festive season. And we need your help. Working in store, you'll tackle a range of tasks, from serving customers and stocking shelves, to picking orders for home delivery. No day is ever the same, and you'll feel your impact on every shift, as you send customers home with a smile. What's more? No experience is necessary - just the right attitude.
Because here, it all comes down to helping people: customers, colleagues, communities. If you’re warm and welcoming, you’ll feel right at home with our caring, friendly bunch.
It all adds up to a role where you can do good, and feel good, while enjoying great flexibility. Let’s make every day a little better. Especially at Christmas.
- You’ll help deliver Christmas cheer for households across the nation.
- You’ll provide support in store during the busy festive period.
- You could be stocking shelves and making sure products are where they need to be.
- Or, you could be serving customers and putting together orders for our Click and Collect service.
- Whatever the task, you’ll take pride in making sure that customers get a brilliant experience.
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Good
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Most people are paid a living wage
Do Tesco pay customer assistants enough to live on?
Most people are paid a living wage.
How we know this
85% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 138 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Tesco pay customer assistants market rates?
Most people are paid above average for their job.
How we know this
91% of people are paid above average for the type of work they do.Based on data from 150 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 18s get paid less than everyone else
Do customer assistants at Tesco get paid the same regardless of age?
No, people under the age of 18 get paid less than those above 21.
See what Tesco pays different age groupsHow we know this
The average pay of under 18s is less than those who are over 21.Based on data from 320 people who took the Breakroom Quiz between November 2023 and November 2024.
Needs improving
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Most people don’t get paid breaks
Do customer assistants at Tesco get paid breaks?
No. Most people don’t get paid breaks.
How we know this
99% of people say they don’t get paid breaks.Based on data from 139 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Tesco pay customer assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
82% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 120 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do customer assistants at Tesco do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
78% of people report that they don’t do extra unpaid work.Based on data from 129 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do customer assistants get of their shift pattern at Tesco?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 35% of people with changing schedules report getting one week notice or less.
- 20% of people with changing schedules report getting two weeks notice.
- 23% of people with changing schedules report getting three weeks notice.
- 22% of people with changing schedules report getting four weeks notice or more.
Based on data from 138 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do customer assistants at Tesco worry about hours?
Most people don’t worry about getting enough hours.
How we know this
69% of people report they don’t worry about getting enough hours.Based on data from 147 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do customer assistants at Tesco get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
73% report that their manager gives them enough choice over which shifts they work.Based on data from 137 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for customer assistants at Tesco to change shifts?
Some people find it hard to change shifts.
How we know this
51% of people report that it’s hard to change shifts if they need to.Based on data from 163 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for customer assistants to book a holiday at Tesco?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 131 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Tesco managers change customer assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
78% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 132 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for customer assistants to take sick leave at Tesco?
Some people find it hard to take sick leave.
How we know this
35% of people report that it’s hard to take time off if they are sick.Based on data from 212 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is customer assistants at Tesco job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
92% of students report this is a good place to work if you’re studying.Based on data from 77 people who took the Breakroom Quiz between May 2024 and November 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Good
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Most parents say it’s good
Is working as customer assistants at Tesco good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
67% of people who care for a child or other relative report this is a good place to work.Based on data from 95 people who took the Breakroom Quiz between December 2023 and November 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do customer assistants at Tesco feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 129 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do customer assistants at Tesco get proper breaks?
Most people get proper breaks.
How we know this
83% of people report that they get to take proper breaks.Based on data from 133 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for customer assistants to work at Tesco?
Some people feel stressed here.
How we know this
62% of people say they often feel stressed at work.Based on data from 136 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do customer assistants at Tesco enjoy their jobs?
Only some people enjoy their job.
How we know this
43% of people report they don’t enjoy their job.Based on data from 205 people who took the Breakroom Quiz between May 2024 and November 2024.
Okay
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Only some people recommend their team
Do customer assistants at Tesco recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 149 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do customer assistants get enough training when they start at Tesco?
Some people did’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 140 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are customer assistants given support to progress at Tesco?
Only some people are given support to progress here.
How we know this
In the last year, 62% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 124 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do customer assistants think Tesco head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 122 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do customer assistants feel well informed about how Tesco is doing?
Only some people feel well informed about how the company is doing.
How we know this
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 135 people who took the Breakroom Quiz between August 2024 and November 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Tesco employees say about their job
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Best thing
Knowing your isle your filling each week as im in a routine
Worst thing
Stressful
Getting customer complaints for swearing about the workplaceTesco Customer assistant, October 2024
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Best thing
Being able to help and give back to those who have paved the way in previous generations
Worst thing
Being told “customers are always right” when 90% of the time they’re not
Tesco Customer assistant, October 2024
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