Waiter/ Waitress, Malmaison
Malmaison HotelsThe Breakroom Take
- People enjoy this job
- Respectful managers
About Malmaison Hotels
Malmaison is a boutique hotel chain.
Job description from Malmaison Hotels
Waiter / Waitress, Brand
Rate of Pay / Hours: £11.95 per Hour plus Generous Company Benefits, Training & Development / 25 Hours Per Week
Type of Contract: Permanent
Location: Reading
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Malmaison.
In this role you will be the face of the restaurant, you'll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences
Experience isn't a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.
Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.
We create memories that our guests never forget. This could be the next step for you into a F&B Management role - we actively encourage internal development and progression. Onwards and upwards
Benefits
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme - save up to 40% on a wide range of bikes
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme - free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Good
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Most people are paid market rates
Do Malmaison Hotels pay waiters market rates?
Most people are paid above average for their job.
How we know this
100% of people are paid above average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do waiters at Malmaison Hotels get paid breaks?
No. Most people don’t get paid breaks.
How we know this
90% of people say they don’t get paid breaks.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do waiters get of their shift pattern at Malmaison Hotels?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 90% of people with changing schedules report getting one week notice or less.
- 10% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Some people worry about their hours
Do waiters at Malmaison Hotels worry about hours?
Some people worry about getting enough hours.
How we know this
50% of people report they worry about getting enough hours.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do waiters at Malmaison Hotels get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
60% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Workplace
-
Good
-
Most people feel treated with respect
Do waiters at Malmaison Hotels feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
70% of people say they’re treated with respect by their managers.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people recommend their team
Do waiters at Malmaison Hotels recommend working with their team?
Only some people recommend working with their team.
How we know this
40% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do waiters get enough training when they start at Malmaison Hotels?
Some people did’t get enough training when they started.
How we know this
60% of people report they didn’t get enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people feel well informed by head office
Do waiters feel well informed about how Malmaison Hotels is doing?
Only some people feel well informed about how the company is doing.
How we know this
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Malmaison Hotels employees say about their job
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Best thing
My managers and colleague are nice.
Worst thing
I am never going to progress here
Malmaison Hotels Employee, October 2024
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Best thing
absolutely nothing
Worst thing
the people who work there and the people who visit
Malmaison Hotels Employee, May 2024
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