Reposted 8 days ago

Waiter/ Waitress, Malmaison

Malmaison Hotels
Pay £11.95 per hour
Location Reading, Berkshire, RG1, United Kingdom
Contract time Part time

The Breakroom Take

5.7

Rated 5.7 out of 10, based on 59 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Respectful managers

About Malmaison Hotels

Malmaison is a boutique hotel chain.

Job description from Malmaison Hotels

About the Role

Waiter / Waitress, Brand

Rate of Pay / Hours: £11.95 per Hour plus Generous Company Benefits, Training & Development / 25 Hours Per Week

Type of Contract: Permanent

Location: Reading

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Malmaison.

In this role you will be the face of the restaurant, you'll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences

Experience isn't a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.

Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.

We create memories that our guests never forget. This could be the next step for you into a F&B Management role - we actively encourage internal development and progression. Onwards and upwards

Benefits

In addition to competitive rates of pay we offer:

  • Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
  • Discounted Friends and Family Room Rate with 50% off best available rate.
  • 35% off your bill when you dine in our Brasseries and Bistros
  • Fully funded Apprenticeship programmes that support you in developing your career
  • High Street Discounts on a range of high street shops, experiences, holidays and much much more
  • Cycle to work scheme - save up to 40% on a wide range of bikes
  • Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
  • Referral schemes that pay up to £1500 (just for getting your mates jobs!)
  • A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
  • We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
  • We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
  • We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
  • We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
  • Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

  • 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
  • We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
  • We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
  • Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job insights from Breakroom

Waiters and waitresses

Waiters and waitresses serve food and drinks to customers in restaurants and cafes

What you’ll do as a waiter or waitress:

  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

Reading, Berkshire, RG1, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid market rates

    Do Malmaison Hotels pay waiters market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do waiters at Malmaison Hotels get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    90% of people say they don’t get paid breaks.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do waiters get of their shift pattern at Malmaison Hotels?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 90% of people with changing schedules report getting one week notice or less.
    • 10% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do waiters at Malmaison Hotels worry about hours?

    Some people worry about getting enough hours.

    How we know this

    50% of people report they worry about getting enough hours.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do waiters at Malmaison Hotels get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    60% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Workplace

    Good
  • Most people feel treated with respect

    Do waiters at Malmaison Hotels feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    70% of people say they’re treated with respect by their managers.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people recommend their team

    Do waiters at Malmaison Hotels recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    40% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do waiters get enough training when they start at Malmaison Hotels?

    Some people did’t get enough training when they started.

    How we know this

    60% of people report they didn’t get enough training when they started working here.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people feel well informed by head office

    Do waiters feel well informed about how Malmaison Hotels is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    40% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 10 people who took the Breakroom Quiz between November 2022 and September 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Malmaison Hotels

What Malmaison Hotels employees say about their job

  • Best thing

    My managers and colleague are nice.

    Worst thing

    I am never going to progress here

    9.2

    Malmaison Hotels Employee, October 2024

  • Best thing

    absolutely nothing

    Worst thing

    the people who work there and the people who visit

    3.0

    Malmaison Hotels Employee, May 2024

See more reviews
  • Best thing

    People, they are a very good friends.

    Worst thing

    People as well, as workers they are not very good.

    8.2

    Malmaison Hotels Employee, January 2023

  • Best thing

    Working along side my manager

    Worst thing

    The rest of the management

    2.6

    Malmaison Hotels Employee, November 2022

  • Best thing

    My colleagues

    Worst thing

    Poor management, work conditions, unrealistic targets, poor work and life balance

    1.3

    Malmaison Hotels Employee, February 2022

  • More reviews from Malmaison Hotels employees

Similar jobs around RG1