Waiter
Pizza PilgrimsThe Breakroom Take
- Great team mates
- People enjoy this job
- Good employer
- Respectful managers
- Proper training
- Learn new skills
About Pizza Pilgrims
Pizza Pilgrims serve slow proved Neapolitan pizza in pizzerias, at events across the UK and in Pizza in the Post.
Job description from Pizza Pilgrims
10 years ago Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on…
Nowadays we have over 20 award-winning pizzerias across the UK, we’ve got our own Pizza Academy where we run training workshops every day, and we’re also a BCORP - something we’re extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day.
We work hard because we think pizza makes people happier. As a waiter, you’ll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. You’ll be greeting guests, taking orders, serving pizza’s, and keeping the pizzeria clean and safe.
Whilst skills are important, representing our values is just as important too. These shape our team culture.
- ‘Push Yourself’ because we believe learning new skills and coming out of your comfort zone will help us improve as a team.
- ‘Be Yourself’ means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work.
- ‘Respect Others’ because everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong.
- ‘Enjoy Yourself’ because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work.
Don’t take our word for it. In our most recent ‘happiness survey’ (team feedback survey)…
- Over 200 people said the thing they love most about working at Pilgrims is their team.
- Over 100 people said their favourite pizza perk was the amount of free pizza they get.
- And nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims.
What's in it for you?
- £11.50 per hour +tronc starting at £3.25 per hour.
- Serious career development - We are opening 4 pizzerias this year & next.
- On top of the standard 28 days holiday (full time), you will get an extra day for every year you work for us (up to 5 Years).
Some of our favourite Pizza Perks include...
- 1 extra day holiday as “Happiness Day’ so you can do something that you love and makes you happy about outside of work.
- Team trips to Naples & beyond to meet suppliers & try new pizzerias
- A tasty bonus every time you refer a friend to join.
- Free food & espresso every day - whole menu available & also deals with other restaurants
- A free after-work drinks (soft, beer or gin)
- 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!)
- Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends.
So, if you’ve got this far down the job advert, it might mean that we’re a perfect match. Click the apply button and one of the team will reach out to you soon.
Ciao!
Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Good
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Most people are paid a living wage
Do Pizza Pilgrims pay a living wage?
Most people are paid a living wage.
How we know this
67% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 18 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Pizza Pilgrims pay market rates?
Most people are paid above average for their job.
How we know this
100% of people are paid above average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Pizza Pilgrims get paid breaks?
No. Most people don’t get paid breaks.
How we know this
94% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Pizza Pilgrims pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
89% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 19 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Pizza Pilgrims do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
50% of people report that they do extra work that they don’t get paid for.Based on data from 18 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Pizza Pilgrims?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 67% of people with changing schedules report getting one week notice or less.
- 22% of people with changing schedules report getting two weeks notice.
- 11% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 18 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Some people worry about their hours
Do workers at Pizza Pilgrims worry about hours?
Some people worry about getting enough hours.
How we know this
35% of people report they worry about getting enough hours.Based on data from 17 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
-
Most people get a choice of shifts
Do Pizza Pilgrims workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
88% report that their manager gives them enough choice over which shifts they work.Based on data from 16 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Pizza Pilgrims workers to change shifts?
Some people find it hard to change shifts.
How we know this
40% of people report that it’s hard to change shifts if they need to.Based on data from 15 people who took the Breakroom Quiz between September 2022 and March 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it to book a holiday at Pizza Pilgrims?
Most people find it easy to book holiday.
How we know this
78% of people report it’s easy to book holidays.Based on data from 18 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Pizza Pilgrims managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
72% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 18 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Pizza Pilgrims?
Most people find it easy to take sick leave.
How we know this
78% of people report that it’s easy to take time off if they are sick.Based on data from 18 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Pizza Pilgrims feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
95% of people say they’re treated with respect by their managers.Based on data from 20 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Pizza Pilgrims get proper breaks?
Some people don’t get proper breaks.
How we know this
47% of people report that they don’t get to take proper breaks.Based on data from 17 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Pizza Pilgrims?
Most people feel stressed here.
How we know this
76% of people say they often feel stressed at work.Based on data from 17 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Pizza Pilgrims enjoy their jobs?
Most people enjoy their job.
How we know this
89% of people report they enjoy their job.Based on data from 19 people who took the Breakroom Quiz between June 2022 and March 2024.
Good
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Most people recommend their team
Do people at Pizza Pilgrims recommend working with their team?
Most people recommend working with their team.
How we know this
90% of people report that they would recommend working with their immediate team to a friend.Based on data from 20 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Pizza Pilgrims?
Most people got enough training when they started.
How we know this
72% of people report they got enough training when they started working here.Based on data from 18 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Pizza Pilgrims?
Most people are given support to progress here.
How we know this
In the last year, 83% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 18 people who took the Breakroom Quiz between September 2022 and March 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do people think Pizza Pilgrims head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
53% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 17 people who took the Breakroom Quiz between September 2022 and March 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Pizza Pilgrims is doing?
Most people feel well informed about how the company is doing.
How we know this
71% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between September 2022 and March 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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