Reposted 3 days ago

Team Member - Wolverhampton (N82197)

Victoria's Secret
Pay Estimated pay: £9.50-10.60 per hour

Location Wolverhampton, West Midlands
Contract time Full time, part time

The Breakroom Take

4.7

Rated 4.7 out of 10, based on 61 employees who took the Breakroom Quiz

See all job reviews

  • Pays all ages fairly
  • Recommended by students
  • Proper breaks

About Victoria's Secret

Victorias' Secret is a lingerie, nightwear and fragrance retailer.

Job description from Victoria's Secret

Description

SHIFTS YOU ARE APPLYING FOR: 11.50hrs p/w; Fri 14:45 - 20:00; Sat 11:30 - 18:30

Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options are available.

About the Role:

To be a successful Sales Team Member you will:

  • Offer fast and friendly service at all times, helping our customers to find the perfect products
  • Share your passion and knowledge about our amazing products
  • Work in all areas of the store, including sales floors, stockrooms and processing deliveries
  • Take control of your own development

We'll offer amazing benefits (see further list below)

About You:

  • A great communicator who’s always looking for ways you can help
  • Friendly, calm and efficient – even on your busiest days
  • Excited about the challenge of a varied and fast-paced job
  • Flexible, supportive and always ready to go the extra mile

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship

What’s Next

As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you.

In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months.

Best of luck!

#Assistant #Customer #Shop #Associate #Consultant #Delivery #Colleague



Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Wolverhampton, West Midlands

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Victoria's Secret pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    100% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 23 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Victoria's Secret pay sales assistants market rates?

    Most people are paid less than average for their job.

    How we know this

    88% of people are paid below average for the type of work they do.

    Based on data from 26 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at Victoria's Secret get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 23 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Victoria's Secret pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 23 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do sales assistants at Victoria's Secret do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    38% of people report that they do extra work that they don’t get paid for.

    Based on data from 26 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Victoria's Secret?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 58% of people with changing schedules report getting one week notice or less.
    • 35% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 8% of people with changing schedules report getting four weeks notice or more.

    Based on data from 26 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do sales assistants at Victoria's Secret worry about hours?

    Some people worry about getting enough hours.

    How we know this

    35% of people report they worry about getting enough hours.

    Based on data from 26 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do sales assistants at Victoria's Secret get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    54% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 26 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for sales assistants at Victoria's Secret to change shifts?

    Some people find it hard to change shifts.

    How we know this

    65% of people report that it’s hard to change shifts if they need to.

    Based on data from 20 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for sales assistants to book a holiday at Victoria's Secret?

    Some people find it hard to book holiday.

    How we know this

    60% of people report it’s hard to book holidays.

    Based on data from 25 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Victoria's Secret managers change sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    67% of people say their manager changes their shifts at the last minute.

    Based on data from 18 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Needs improving
  • Most people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at Victoria's Secret?

    Most people find it hard to take sick leave.

    How we know this

    71% of people report that it’s hard to take time off if they are sick.

    Based on data from 24 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do sales assistants work the same number they are contracted for at Victoria's Secret?

    Most people work a lot more hours than their contact..

    How we know this

    71% of people report working 8 hours or more than their contract.

    Based on data from 21 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most students say it’s good

    Is sales assistants at Victoria's Secret job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    67% of students report this is a good place to work if you’re studying.

    Based on data from 12 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Okay
  • Only some people feel treated with respect

    Do sales assistants at Victoria's Secret feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    50% of people say they’re not treated with respect by their managers.

    Based on data from 20 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do sales assistants at Victoria's Secret get proper breaks?

    Most people get proper breaks.

    How we know this

    85% of people report that they get to take proper breaks.

    Based on data from 27 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for sales assistants to work at Victoria's Secret?

    Most people feel stressed here.

    How we know this

    88% of people say they often feel stressed at work.

    Based on data from 26 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do sales assistants at Victoria's Secret enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    53% of people report they don’t enjoy their job.

    Based on data from 19 people who took the Breakroom Quiz between November 2022 and October 2024.

  • Okay
  • Only some people recommend their team

    Do sales assistants at Victoria's Secret recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    62% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 26 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do sales assistants get enough training when they start at Victoria's Secret?

    Some people did’t get enough training when they started.

    How we know this

    52% of people report they didn’t get enough training when they started working here.

    Based on data from 25 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are sales assistants given support to progress at Victoria's Secret?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 74% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 23 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do sales assistants think Victoria's Secret head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    95% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 22 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do sales assistants feel well informed about how Victoria's Secret is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    61% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 28 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Victoria's Secret

What Victoria's Secret employees say about their job

  • Best thing

    discount

    Worst thing

    having to wait your turn to leave after shift, no break unless u work over 7 hours, uniform

    2.6

    Victoria's Secret Sales assistant, December 2023

  • Best thing

    The customers, friendly hard-working colleagues. Nice products to sell. When/if you are trained it is thorough and the daily rallies are nice.

    Worst thing

    Terrible company to work for. Constant issues with pay - the latest being that all hourly wage staff being underpaid and told not to contact HR. Being told the business is not making enough money but seeing they are buying business. No proper rewards system for employees or staff. The only way to feel a reward is to spend your own money. Really bad hours, sometimes working until 3am for floor sets or stocktake. Managers having aggression towards new untrained staff, calling them useless. Unprofessional demeanour from management. Constantly staying late. Nobody having a backbone to report negative feedback to the company or standing up for their rights. Under 18’s not having breaks or staying past 11pm. Understaffed and people constantly quitting without notice putting undue pressure on employees. Company not allowing management to advertise new roles. Employees having fear of higher management.

    2.3

    Victoria's Secret Sales associate, January 2023

See more reviews
  • Best thing

    other associates, the things to do

    Worst thing

    don’t feel respected or cared, booking holidays or

    1.0

    Victoria's Secret Sales assistant, January 2023

  • Best thing

    Team are lovely, managers are lovely too most of the time. Free products every so often

    Worst thing

    Discount went down after Next took over, they took away a lot of company benefits (commission, bonuses, lower pay). Minimum wage for 23 and over. Sales associates running around doing everything whilst managers sit in office chatting or recording tiktoks

    3.0

    Victoria's Secret Sales assistant, December 2022

  • Best thing

    The other staff made lots of friends

    Worst thing

    Hours, management

    1.5

    Victoria's Secret Sales assistant, November 2022

  • Best thing

    Customers can be lovely, you create a strong team bond

    Worst thing

    everything else, multiple duties some that you are not even properly trained for, rude and incompetent managers, ridiculous work load and hours are long, bickering and arguing and aggression from managers and supervisors towards staff, no clear leadership sales assistants often assume manager role on the shop floor, lack of leadership and communication, bullying and manipulation by managers when you don’t do what they want

    1.2

    Victoria's Secret Sales associate, April 2022

  • Best thing

    The job is very fun, both sales and operations wise. The team is very friendly and tight-knit

    Worst thing

    They pay a lot because they expect a lot

    7.8

    Victoria's Secret Associate, December 2021

  • Best thing

    the atmosphere and seeing different people

    Worst thing

    They never fix issues when you tell them about stuff as far as other employees and fixing things and training the new employees they also talk about everyone in our unprofessional

    5.0

    Victoria's Secret Sales associate, August 2021

  • Best thing

    communicating and helping with peers and customers with their needs and wants

    Worst thing

    nothing

    7.0

    Victoria's Secret Sales assistant, May 2021

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