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Waiter - London

ASK Italian
Pay From £14.94 per hour
Location Paddington, W2 1JA, United Kingdom
Contract time Full time

The Breakroom Take

4.7

Rated 4.7 out of 10, based on 123 employees who took the Breakroom Quiz

See all job reviews

  • Free food
  • People enjoy this job
  • Recommended by students
  • Respectful managers

About ASK Italian

ASK Italian is a restaurant chain. They serve Italian food.

Job description from ASK Italian

Role: Waiter / Waitress / Team Member/ Immediate start

Pay: Up to £14.94 per hour, including benefits.

Hourly Rate breakdown:

Up to £11.44 per hour, plus £3.50 per hour tronc average.

At ASK Italian, our people are the heart of our restaurants. ASK Factor is our philosophy, who we are, and showcases our inclusive and full-hearted personality. We're a diverse group of individuals, brought together by our shared passion for delivering excellent food and service.

We support everyone in their own journey, and value each person's unique background and experience to create our incredible ASK Italian teams!

We live and breathe the ASK Factor and use its core values to guide everything we do:
  • Heartfelt: We love what we do and believe in what we say.
  • Respectful: We care about how we make people feel and our impact on the world around us.
  • Generous: We'll go that extra mile to make a difference.
  • Spirited: We're determined, always moving forward to be the best we can be.

As a Waiter at ASK Italian, you'll receive:
  • Comprehensive Training: Full training and career development opportunities available through our award-winning Journey programme.
  • Generous Discounts: 50% off at ASK Italian and Zizzi restaurants, including drinks.
  • Free Meals: Enjoy complimentary meals on shift, with access to a discounted menu.
  • Inclusive Dress Code Policy: Part dress code provided, including shoes.
  • Paid Holidays: 28 days paid holiday, pro-rata.
  • Pension Contributions
  • Christmas Day Off: Our restaurants are closed, giving you the freedom to celebrate as you choose.
  • Employee Hub: Access to our online platform where you can manage your schedule, request holidays, and access various benefits, including:
    • Early wage access through Wagestream
    • Well-being and GP support for you and your family
    • Discounts on lifestyle brands, including gyms, cinemas, and travel
  • Community Volunteering: 1 paid day per year to volunteer in your local food bank.
  • A Welcoming Team Environment: Be part of a team that values collaboration, inclusivity, and mutual respect. Create memorable experiences and make friends for life.

What We Ask of You: As an ASK Italian Waiter, we value:
  • Passion: A love for people, diverse cultures, food, and all things Italian.
  • Hospitality: A welcoming attitude, making every customer feel at home.
  • Teamwork: The ability to work well in a fast-paced environment, with attention to detail and a commitment to excellent service and standards.
  • Behaviour: Every team member is encouraged to bring their authentic selves to work, demonstrating empathy, respect, and a dedication to delivering exceptional food and service to all customers.

Join Us: At ASK Italian, we embrace diversity and inclusivity wholeheartedly. We invite individuals from all backgrounds to join our vibrant team and play a role in our shared achievements. If you're ready to thrive in a dynamic and supportive workplace, we'd love to welcome you aboard!

Job insights from Breakroom

Waiters and waitresses

Waiters and waitresses serve food and drinks to customers in restaurants and cafes

What you’ll do as a waiter or waitress:

  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

Paddington, W2 1JA, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do ASK Italian pay waitresses enough to live on?

    Most people are not paid a living wage.

    How we know this

    100% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 30 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do ASK Italian pay waitresses market rates?

    Most people are paid less than average for their job.

    How we know this

    68% of people are paid below average for the type of work they do.

    Based on data from 31 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do waitresses at ASK Italian get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 27 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do ASK Italian pay waitresses sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    96% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 23 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do waitresses at ASK Italian do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    83% of people report that they don’t do extra unpaid work.

    Based on data from 30 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do waitresses get of their shift pattern at ASK Italian?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 83% of people with changing schedules report getting one week notice or less.
    • 17% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 30 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do waitresses at ASK Italian worry about hours?

    Some people worry about getting enough hours.

    How we know this

    62% of people report they worry about getting enough hours.

    Based on data from 29 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do waitresses at ASK Italian get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    68% report that their manager gives them enough choice over which shifts they work.

    Based on data from 31 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for waitresses at ASK Italian to change shifts?

    Some people find it hard to change shifts.

    How we know this

    43% of people report that it’s hard to change shifts if they need to.

    Based on data from 28 people who took the Breakroom Quiz between December 2021 and November 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for waitresses to book a holiday at ASK Italian?

    Most people find it easy to book holiday.

    How we know this

    73% of people report it’s easy to book holidays.

    Based on data from 26 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do ASK Italian managers change waitresses shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    63% of people say their manager changes their shifts at the last minute.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for waitresses to take sick leave at ASK Italian?

    Most people find it easy to take sick leave.

    How we know this

    85% of people report that it’s easy to take time off if they are sick.

    Based on data from 26 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some students say it’s good

    Is waitresses at ASK Italian job good for students?

    Only some students say this is a good place to work if you’re studying.

    How we know this

    35% of students report this isn’t a good place to work if you’re studying.

    Based on data from 23 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Okay
  • Only some people feel treated with respect

    Do waitresses at ASK Italian feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    46% of people say they’re not treated with respect by their managers.

    Based on data from 28 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do waitresses at ASK Italian get proper breaks?

    Most people get proper breaks.

    How we know this

    68% of people report that they get to take proper breaks.

    Based on data from 25 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for waitresses to work at ASK Italian?

    Most people feel stressed here.

    How we know this

    83% of people say they often feel stressed at work.

    Based on data from 30 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do waitresses at ASK Italian enjoy their jobs?

    Most people enjoy their job.

    How we know this

    79% of people report they enjoy their job.

    Based on data from 28 people who took the Breakroom Quiz between May 2022 and February 2024.

  • Okay
  • Only some people recommend their team

    Do waitresses at ASK Italian recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    39% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 31 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do waitresses get enough training when they start at ASK Italian?

    Some people did’t get enough training when they started.

    How we know this

    50% of people report they didn’t get enough training when they started working here.

    Based on data from 30 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are waitresses given support to progress at ASK Italian?

    Only some people are given support to progress here.

    How we know this

    In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 32 people who took the Breakroom Quiz between May 2022 and February 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do waitresses think ASK Italian head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    75% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 24 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do waitresses feel well informed about how ASK Italian is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    59% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at ASK Italian

What ASK Italian employees say about their job

  • Best thing

    Head office involvement in the ask community. - good training, room for progression.

    Worst thing

    No work life balance. Rota not sent in advance. Unsocial hours

    1.9

    ASK Italian Assistant manager, June 2024

  • Best thing

    Best thing is they have good system, but they never implemented that.

    Worst thing

    Very stressful job

    1.4

    ASK Italian Chef de partie, December 2023

See more reviews
  • Best thing

    Working with customers, the experience

    Worst thing

    Regularly understaffed, but yet don’t get enough hours

    5.0

    ASK Italian Front of house, June 2023

  • Best thing

    The Food

    Worst thing

    The night shifts and how it is unorganised

    1.7

    ASK Italian Bar staff, August 2022

  • Best thing

    The team, the managers, the environment, the job itself

    Worst thing

    Working evenings and weekends as a parent.

    9.0

    ASK Italian Chef, May 2022

  • Best thing

    The managers are kind and understanding, if an accident were to happen, you get payed to rest whilst you take a short time to get back on your feet if the injury is minor. You get free food when on break. The team are kind.

    Worst thing

    The stress of customers when they are rude or when we are short staffed

    8.0

    ASK Italian Employee, February 2022

  • Best thing

    the discount

    Worst thing

    i don’t keep all my cash tips i make
    my managers are horrible
    there isn’t a staff room

    3.5

    ASK Italian Waitress, January 2022

  • Best thing

    Get a great team to work
    With and always have a laugh!

    Worst thing

    Some customers can be extremely rude, one manager is patronising and rude. Don’t always get tips, the stress and not having a briefing or proper training.

    5.5

    ASK Italian Waitress, December 2021

  • Best thing

    I like to make foods and to learn English..

    Worst thing

    The kitchen staff, and a less tips

    3.9

    ASK Italian Graduated chef, September 2019

  • Best thing

    Team

    Worst thing

    Hard to take day off as a Manager cos always is lack of them

    4.9

    ASK Italian Manager on duty, September 2019

  • More reviews from ASK Italian employees

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