Care Assistant
City and County Healthcare Group
£13.45 per hour
Sunderland, Tyne and Wear, SR1, United Kingdom
Full time, part time, permanent
The Breakroom Take
- People enjoy this job
- Recommended by parents
About City and County Healthcare Group
City and County Healthcare Group provide home care services.
Job description from City and County Healthcare Group
Company Description
Job Title: Care Assistant
Location: Sunderland & Surrounding Areas (Walkers & Drivers Welcome!)
Pay: £13.45 per hour + Paid Mileage
Hours: Truly Flexible – Full-time, Part-time, Mornings, Evenings, or Weekends
Are you the one your friends always turn to for a chat and a warm cup of tea? Do you have a heart of gold and a natural knack for making people smile? If you’re looking for a rewarding role that actually fits around your life - whether that means working around the school run, family commitments, or just finding a better work-life balance, we’d love to meet you!
Here at Comfort Call (CCH Group) in Sunderland, we are incredibly proud of our close-knit, supportive team. We believe that to provide extraordinary care to our clients, we must first take brilliant care of our people. That’s our "People First" promise.
Job Description
What will you be doing?
You will be the highlight of someone’s day. As a Care Assistant, you’ll be visiting vulnerable adults in the Sunderland community in their own homes, helping them to maintain their independence and dignity. No two days are exactly the same, but your day might include:
Helping someone get ready for the day with a bright 'good morning' (assisting with washing and dressing).
Preparing a hearty breakfast or lunch.
Prompting medication.
Most importantly, providing a listening ear, a friendly chat, and a bit of much-needed companionship.
Qualifications
Do I need experience?
Not necessarily! Whether you’ve cared for a family member, raised a family of your own, or are just looking for a meaningful career change where your natural compassion can shine, we provide full, paid training to give you all the confidence you need.
Additional Information
What’s in it for you?
We know that to give your best, you need to feel valued. That’s why we offer:
Fantastic Pay: £13.45 per hour.
Mileage Allowance: Mileage paid to keep our drivers moving.
No Car? No Problem! We have friendly, compact walking routes available, so walkers are warmly welcomed.
Total Flexibility: Tell us when you are available to work, and we’ll build a rota that suits your lifestyle.
Stability & Support: As part of the UK’s largest home care provider, you get the lovely, family-feel of our Sunderland branch, fully backed by the resources, training, and stability of a national network.
Ready to do something amazing? If you’re ready to bring your heart to work and join a team that will cheer you on every step of the way, we want to hear from you.
Apply today, or drop into our Sunderland Comfort Call branch for a no-obligation chat and a cuppa—we can’t wait to meet you!
*** CCH Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Job insights from Breakroom
Care workers and assistants
Care workers and assistants help support people in their daily lives to live as independently as possible
What you’ll do as a care worker/assistant:
- Help with social or physical activities
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
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What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do City and County Healthcare Group pay care assistants enough to live on?
Most people are not paid a living wage.
How we know this
71% of people say they are paid below the Real Living Wage for where they live.Based on data from 7 people who took the Breakroom Quiz between March 2025 and May 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £13.45 per hour, and £14.80 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do City and County Healthcare Group pay care assistants market rates?
Only some people are paid above average for their job.
How we know this
56% of people are paid below average for the type of work they do.Based on data from 9 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do care assistants at City and County Healthcare Group get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
56% of people say they don’t get paid breaks.Based on data from 9 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do City and County Healthcare Group pay care assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 7 people who took the Breakroom Quiz between March 2025 and May 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
At a minimum, everyone is entitled to Statutory Sick Pay (SSP) from the government. See Citizens Advice for more details.
Okay
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The job sometimes spills into unpaid time
Do care assistants jobs at City and County Healthcare Group spill into time they aren’t paid for?
Sometimes. The job can spill into unpaid time.
How we know this
57% of people report that their job takes up time that they don’t get paid for.Based on data from 7 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do care assistants get of their shift pattern at City and County Healthcare Group?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 100% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 7 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do care assistants at City and County Healthcare Group worry about hours?
Most people don’t worry about getting enough hours.
How we know this
86% of people report they don’t worry about getting enough hours.Based on data from 7 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do care assistants at City and County Healthcare Group get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
67% report that their manager gives them enough choice over which shifts they work.Based on data from 6 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to book holiday
How easy is it for care assistants to book a holiday at City and County Healthcare Group?
Some people find it hard to book holiday.
How we know this
44% of people report it’s hard to book holidays.Based on data from 9 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do City and County Healthcare Group managers change care assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
33% of people say their manager changes their shifts at the last minute.Based on data from 6 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for care assistants to take sick leave at City and County Healthcare Group?
Some people find it hard to take sick leave.
How we know this
57% of people report that it’s hard to take time off if they are sick.Based on data from 7 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do care assistants work the same number they are contracted for at City and County Healthcare Group?
Most people work a lot more hours than their contact..
How we know this
88% of people report working 8 hours or more than their contract.Based on data from 8 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Workplace
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Good
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Most people feel treated with respect
Do care assistants at City and County Healthcare Group feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 7 people who took the Breakroom Quiz between March 2025 and May 2026.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do care assistants at City and County Healthcare Group get proper breaks?
Some people don’t get proper breaks.
How we know this
63% of people report that they don’t get to take proper breaks.Based on data from 8 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for care assistants to work at City and County Healthcare Group?
Some people feel stressed here.
How we know this
50% of people say they often feel stressed at work.Based on data from 8 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do care assistants at City and County Healthcare Group enjoy their jobs?
Most people enjoy their job.
How we know this
78% of people report they enjoy their job.Based on data from 9 people who took the Breakroom Quiz between October 2024 and May 2026.
Okay
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Only some people recommend their team
Do care assistants at City and County Healthcare Group recommend working with their team?
Only some people recommend working with their team.
How we know this
56% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 9 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do care assistants get enough training when they start at City and County Healthcare Group?
Some people didn’t get enough training when they started.
How we know this
44% of people report they didn’t get enough training when they started working here.Based on data from 9 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are care assistants given support to progress at City and County Healthcare Group?
Only some people are given support to progress here.
How we know this
In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 8 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do care assistants think City and County Healthcare Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 8 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do care assistants feel well informed about how City and County Healthcare Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 8 people who took the Breakroom Quiz between October 2024 and May 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What City and County Healthcare Group employees say about their job
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Best thing
The people I work with on a daily basis. Helping please who needs it.
Worst thing
The expectation that I can do everything with limited time and resources
Report this reviewEmployee at City and County Healthcare Group, January 2026
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Best thing
The clients
Worst thing
The schedules don't allow sufficient time for travel.
The rota is never in the right order
Backup is unreliable
It can be difficult to get ppeReport this reviewCare assistant at City and County Healthcare Group, October 2024
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