Multi Skilled Operative
MearsThe Breakroom Take
- People enjoy this job
- Recommended by parents
- Respectful managers
About Mears
Mears is a housing company. They specialise in building and maintaining social housing in the UK.
Job description from Mears
Multi Skilled Operative
Crawley
Full Time Permanent
Salary up to £37,550 per annum, plus, company vehicle & fuel card
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.
About the Role:
As a Multi Skilled Operative you will be working alongside Crawley Council within our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Multi Skilled Operative within our Crawley branch will support residents with disrepair across our portfolio of properties working on a planned route. Part of a local team undertaking high standard Multi Trade repairs and refurbishment activities to housing properties delivering best in class customer service and satisfying all safety, quality, and cost control standards. You will have a certified core trade and complimenting this can deliver additional trade activities in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures. Take ownership in undertaking construction, fault finding and maintenance repairs aiming for a first-time completion whilst remaining within budget and time parameters.
- You will have a certified core trade and complimenting this have the ability to deliver additional trade activities in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures.
- Take ownership in undertaking construction, fault finding and maintenance repairs aiming for a first-time completion whilst remaining within budget and time parameters.
- Ensure that the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, condition of vehicles and maintaining a high standard of Health & Safety requirements. It may be necessary where requested to obtain Customer feedback on completion of works.
- Process all activities in association with tasks/works electronically utilising a handheld device (PDA). This includes but not limited to Worksheets, timesheets, photographic evidence of works before - during - after, van stock replenishment, booking of annual leave, vehicle inspections, safeguarding issues, risk assessments and method statements.
- Keep all supplied company assets in a good condition in line with the company policies and report to your Supervisor/Manager where damages occur.
- Utilise existing stock or collect materials as and when required to meet works order requirements, in accordance with standard operating procedures for purchasing and van stock control compliance.
- Attend informal and formal meetings and training sessions as required.
Role Criteria:
- Core Trade in Carpentry or Plumbing experience in Tiling, Painting & Decorating Plastering, Floor laying
- Social housing background
- Team Player
- Good Communication Skills
- UK full driving license
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you.
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave- Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
- Company Van, Fuel Card, and Uniform
To apply, follow the link below or to discuss your application further please Laura Bourne on laura.bourne@mearsgroup.co.uk
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
What employees say
Pay
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Good
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Most people are paid a living wage
Do Mears pay multi skilled operatives enough to live on?
Most people are paid a living wage.
How we know this
100% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 15 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Mears pay multi skilled operatives market rates?
Only some people are paid above average for their job.
How we know this
50% of people are paid below average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do multi skilled operatives at Mears get paid breaks?
No. Most people don’t get paid breaks.
How we know this
80% of people say they don’t get paid breaks.Based on data from 15 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Mears pay multi skilled operatives sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
43% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it for multi skilled operatives to book a holiday at Mears?
Most people find it easy to book holiday.
How we know this
94% of people report it’s easy to book holidays.Based on data from 16 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Most people find it easy to take sick leave
How easy is it for multi skilled operatives to take sick leave at Mears?
Most people find it easy to take sick leave.
How we know this
80% of people report that it’s easy to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working as multi skilled operatives at Mears good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
100% of people who care for a child or other relative report this is a good place to work.Based on data from 10 people who took the Breakroom Quiz between June 2022 and March 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do multi skilled operatives at Mears feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
93% of people say they’re treated with respect by their managers.Based on data from 14 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do multi skilled operatives at Mears get proper breaks?
Some people don’t get proper breaks.
How we know this
44% of people report that they don’t get to take proper breaks.Based on data from 16 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for multi skilled operatives to work at Mears?
Some people feel stressed here.
How we know this
50% of people say they often feel stressed at work.Based on data from 14 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do multi skilled operatives at Mears enjoy their jobs?
Most people enjoy their job.
How we know this
87% of people report they enjoy their job.Based on data from 15 people who took the Breakroom Quiz between September 2022 and September 2024.
Okay
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Only some people recommend their team
Do multi skilled operatives at Mears recommend working with their team?
Only some people recommend working with their team.
How we know this
38% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 16 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do multi skilled operatives get enough training when they start at Mears?
Most people got enough training when they started.
How we know this
69% of people report they got enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are multi skilled operatives given support to progress at Mears?
Only some people are given support to progress here.
How we know this
In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do multi skilled operatives think Mears head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 12 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do multi skilled operatives feel well informed about how Mears is doing?
Only some people feel well informed about how the company is doing.
How we know this
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 16 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Mears employees say about their job
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Best thing
Do what you like when you like. Come and go when you want.
Worst thing
Poor management
Mears Plumber, April 2024
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Best thing
Been treated like an adult to work through my jobs in my own order.
Worst thing
Time restrictions on job as not all jobs are straight forward
Mears Gas engineer, February 2024
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