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Support Worker - Liskeard

Mencap
Pay £62.45 per hour
Location Liskeard, Cornwall, PL14, United Kingdom
Contract time Full time, part time

The Breakroom Take

5.6

Rated 5.6 out of 10, based on 335 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Recommended by students
  • Recommended by parents
  • Respectful managers
  • Proper training

About Mencap

Mencap is a charity. They support people with learning disabilities.

Job description from Mencap

Job Description

DRIVER ESSENTIAL - Calling all compassionate and dedicated individuals! Mencap is seeking passionate Support Workers to join our incredible team in Liskeard. This role requires you to be a driver.

As a Support Worker, you'll have the opportunity to make a real difference in the lives of individuals with learning disabilities. You will be working with a diverse group of people, each with their own unique abilities and needs.

From assisting with daily activities to providing emotional support, you'll play a vital role in their life.

What we're looking for :

• A genuine passion for supporting others.

• Excellent communication skills and the ability to build meaningful relationships.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

• A positive and empathetic attitude towards individuals with learning disabilities.

Contract options :

• Full-time:37.5 hrs

• Part-time: flexible hours based on availability

Shift times :

All our services are 24hr care. We prepare the rotas at least 4 weeks in advance so you can still plan your personal and social life!

• Days: Between 07:00-22:00

There is also a sleep-in available where you will receive an enhanced flat rate payment of £ 62.45.

*All roles are subject to an enhanced DBS check and suitable references.

Job ID: 32732

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Benefits

Why join Mencap ?

• 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options .

• Ongoing training and development opportunities to enhance your skills.

• A supportive and inclusive work environment where your contributions are valued.

About Mencap

Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.

Mencap vision is for the UK to be the best place in the world for people with learning disabilities.

If you're ready to embark on a rewarding career that truly makes a difference, apply now!

Job insights from Breakroom

Support workers

Support workers help vulnerable people to live independently

What you’ll do as a support worker:

  • Check the needs and progress of the individuals you are supporting
  • Help with daily tasks like budgeting, shopping and claiming benefits
  • Provide physical care and support including, bathing, dressing, cooking and feeding
  • Check and monitor health and help with medication

Is it right for you?

This job may involve:

  • Standing
  • Heavy lifting
  • Helping with personal care
  • Physical activity
  • Emotionally demanding duties
  • Wearing a uniform
  • Night work
  • Long hours
  • Anti-social hours
  • Cleaning
  • Working alone

Map

Liskeard, Cornwall, PL14, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Mencap pay support workers enough to live on?

    Most people are not paid a living wage.

    How we know this

    69% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 48 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Mencap pay support workers market rates?

    Most people are paid less than average for their job.

    How we know this

    76% of people are paid below average for the type of work they do.

    Based on data from 54 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do support workers at Mencap get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    41% of people say they don’t get paid breaks.

    Based on data from 46 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Mencap pay support workers sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    54% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 52 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do support workers at Mencap do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    42% of people report that they do extra work that they don’t get paid for.

    Based on data from 48 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do support workers get of their shift pattern at Mencap?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 22% of people with changing schedules report getting one week notice or less.
    • 16% of people with changing schedules report getting two weeks notice.
    • 22% of people with changing schedules report getting three weeks notice.
    • 40% of people with changing schedules report getting four weeks notice or more.

    Based on data from 45 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do support workers at Mencap worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    68% of people report they don’t worry about getting enough hours.

    Based on data from 50 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do support workers at Mencap get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    67% report that their manager gives them enough choice over which shifts they work.

    Based on data from 49 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for support workers at Mencap to change shifts?

    Some people find it hard to change shifts.

    How we know this

    50% of people report that it’s hard to change shifts if they need to.

    Based on data from 44 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for support workers to book a holiday at Mencap?

    Most people find it easy to book holiday.

    How we know this

    86% of people report it’s easy to book holidays.

    Based on data from 50 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Mencap managers change support workers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    34% of people say their manager changes their shifts at the last minute.

    Based on data from 47 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for support workers to take sick leave at Mencap?

    Some people find it hard to take sick leave.

    How we know this

    38% of people report that it’s hard to take time off if they are sick.

    Based on data from 52 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as support workers at Mencap good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    36% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 33 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do support workers at Mencap feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    78% of people say they’re treated with respect by their managers.

    Based on data from 45 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do support workers at Mencap get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    88% of people report that they don’t get to take proper breaks.

    Based on data from 51 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for support workers to work at Mencap?

    Most people feel stressed here.

    How we know this

    78% of people say they often feel stressed at work.

    Based on data from 51 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do support workers at Mencap enjoy their jobs?

    Most people enjoy their job.

    How we know this

    86% of people report they enjoy their job.

    Based on data from 43 people who took the Breakroom Quiz between December 2023 and November 2024.

  • Okay
  • Only some people recommend their team

    Do support workers at Mencap recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    37% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 54 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do support workers get enough training when they start at Mencap?

    Most people got enough training when they started.

    How we know this

    78% of people report they got enough training when they started working here.

    Based on data from 50 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are support workers given support to progress at Mencap?

    Only some people are given support to progress here.

    How we know this

    In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 51 people who took the Breakroom Quiz between November 2023 and October 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do support workers think Mencap head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 51 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do support workers feel well informed about how Mencap is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    52% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 48 people who took the Breakroom Quiz between December 2023 and November 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Mencap

What Mencap employees say about their job

  • Best thing

    Service user's

    Worst thing

    Very toxic place to work Management very poor and inexperienced no qualifications and HR and Safeguarding are an absolute disgrace their more intrested in a blame culture instead of getting to the root cause so many staff have left because of this bullying is so bad and it effects the service user's and nothing is done the place is mainly fuĺ of agency.

    1.1

    Mencap Support worker, September 2024

  • Best thing

    Working with the guys

    Worst thing

    The staff I have to work with

    2.6

    Mencap Support worker, June 2024

See more reviews
  • Best thing

    Getting to take to nice place

    Worst thing

    Short staff a bad staff

    3.4

    Mencap Support worker, June 2024

  • Best thing

    No shift is EVER the same,
    The laughs and banter get you through
    The training when I started was superb
    My work place keeps me humble

    Worst thing

    Tiring physically
    Mentally draining
    Back biting and fault finding
    Low paid

    8.8

    Mencap Support worker, June 2024

  • Best thing

    It’s rewarding

    Worst thing

    Long shifts, underpaid sleep ins, no useful on call at weekends so can get stuck at work if someone phones in sick, staffing issues

    4.6

    Mencap Support worker, September 2023

  • Best thing

    Seeing the kids smile

    Worst thing

    Getting injured by kids, watching them hurt themselves and watching them have seizures

    5.0

    Mencap Employee, July 2023

  • Best thing

    Supporting people with their daily lives

    Worst thing

    The actual company does not care about staff at all. They know they can easily replace you.
    They also abuse the on call system in order to cover shifts that their lack of staffing leave open.

    They never listen to anything

    They have created a digital recording system that is the most awful price of tech known to man

    6.0

    Mencap Support worker, June 2023

  • Best thing

    Help people

    Worst thing

    Pay bad for what u do and get call in on day off and holiday

    4.2

    Mencap Support worker, December 2021

  • Best thing

    Close to home
    Part of a team
    People I support

    Worst thing

    Working until 10pm
    Unsocial hours
    Changing rota shifts

    4.6

    Mencap Support worker, April 2021

  • Best thing

    The people we support ... 10 mins walk from home ...

    Worst thing

    New team members .. split team ..

    4.2

    Mencap Support worker, August 2020

  • More reviews from Mencap employees

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