About Flannels
Flannels is a fashion retailer. They offer clothes for women, men and children.
Job description from Flannels
Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are looking for a driven Supervisor to join our team in Thurrock.
Job Description
The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop , You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confident making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the sales team
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
Additional Information
The Rewards:
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Cycle to work scheme
- Group Wide 20% Discount across all Frasers Group brands
- This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Flannels pay a living wage?
Most people are not paid a living wage.
How we know this
81% of people say they are paid below the Real Living Wage for where they live.Based on data from 52 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Flannels pay market rates?
Most people are paid less than average for their job.
How we know this
76% of people are paid below average for the type of work they do.Based on data from 49 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Flannels pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Flannels pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 64 people who took the Breakroom Quiz between July 2022 and September 2024.
Needs improving
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Most people don’t get paid breaks
Do workers at Flannels get paid breaks?
No. Most people don’t get paid breaks.
How we know this
98% of people say they don’t get paid breaks.Based on data from 47 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Flannels pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 50 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Flannels do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
37% of people report that they do extra work that they don’t get paid for.Based on data from 46 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Flannels?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 80% of people with changing schedules report getting one week notice or less.
- 13% of people with changing schedules report getting two weeks notice.
- 6% of people with changing schedules report getting three weeks notice.
- 2% of people with changing schedules report getting four weeks notice or more.
Based on data from 54 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Flannels worry about hours?
Some people worry about getting enough hours.
How we know this
57% of people report they worry about getting enough hours.Based on data from 49 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Flannels workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
37% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 51 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Flannels workers to change shifts?
Some people find it hard to change shifts.
How we know this
47% of people report that it’s hard to change shifts if they need to.Based on data from 47 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Flannels?
Most people find it easy to book holiday.
How we know this
71% of people report it’s easy to book holidays.Based on data from 48 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Flannels managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
50% of people say their manager changes their shifts at the last minute.Based on data from 46 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Flannels?
Some people find it hard to take sick leave.
How we know this
59% of people report that it’s hard to take time off if they are sick.Based on data from 49 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Flannels?
Most people work a lot more hours than their contact..
How we know this
89% of people report working 8 hours or more than their contract.Based on data from 45 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is a Flannels job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
81% of students report this is a good place to work if you’re studying.Based on data from 27 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Flannels feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
46% of people say they’re not treated with respect by their managers.Based on data from 48 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Flannels get proper breaks?
Some people don’t get proper breaks.
How we know this
41% of people report that they don’t get to take proper breaks.Based on data from 44 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Flannels?
Some people feel stressed here.
How we know this
61% of people say they often feel stressed at work.Based on data from 51 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Flannels enjoy their jobs?
Only some people enjoy their job.
How we know this
40% of people report they don’t enjoy their job.Based on data from 48 people who took the Breakroom Quiz between September 2022 and September 2024.
Needs improving
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Most people don’t recommend their team
Do people at Flannels recommend working with their team?
Not many people recommend working with their team.
How we know this
68% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 57 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
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Most people don’t get enough training
Do people get enough training when they start at Flannels?
Most people did’t get enough training when they started.
How we know this
72% of people report they didn’t get enough training when they started working here.Based on data from 53 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Flannels?
Only some people are given support to progress here.
How we know this
In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 50 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Flannels head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
81% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 47 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Flannels is doing?
Only some people feel well informed about how the company is doing.
How we know this
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 49 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Flannels employees say about their job
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Best thing
good perks
good teamWorst thing
low pay
Flannels Sales assistant, April 2024
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Best thing
- fairly easy
- breaks are allowed
- commission (but not if you’re a temp)Worst thing
- rude, lazy managers
- rude employees
- bad pay
- angry/aggressive customers
- very boringFlannels Employee, April 2024
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