Customer Service Advisor

Are you looking for a rewarding job? Do you like to support and help others? Do you want to feel good and have a sense of belonging? If so, we are on the search for a Customer Service Advisor to support our client's Home Delivery Service team.

Job Title: Customer Service Advisor ***Immediate Start***

Location: Coventry

Working Hours: 9am- 3pm

Weekly Rate: £330 + holiday

Contract Details: Temp To Perm

About Our Client:
Our client is a leading health care organisation dedicated to providing exceptional service to National Health Service patients and customers. They are committed to delivering high-quality care and ensuring positive experiences for their patients.

This could be your next career move:

Handle external calls from patients, distributors, and members of the public.
Book deliveries for patients and handle queries in line with each health-care policy.
Liaise with external delivery agents to resolve delivery queries as required.
Respond to internal and external emails promptly and professionally.
Process payments for mail order customers.
Process customer orders on SAP, raising invoices/credits.
Ensure all customer contact is up to date daily on Salesforce.
Upsell and update customers on special discounts and offers.
Contact lapsed customers to reignite their interest.
Assist distributors with booking large orders for delivery.What we're looking for:

Strong customer service skills with excellent communication and problem-solving abilities.
Previous experience in a customer service role.
Proficient in using SAP or similar order processing systems.
Attention to detail and ability to manage multiple tasks effectively.
Basic computer skills, including knowledge of MS Office applications.
Ability to work well in a team environment.Why work for this company?

With a strong and inspirational company culture, diversity and an inclusive workplace is paramount to our client, they love to take time in investing good ethics and working environment, below are some key benefits to joining our client.

- Generous annual leave allowance of 25 days PLUS statutory public holidays
- Free on site parking
- Pension scheme
- Insurance benefits

Join our client's team in Coventry and embark on a journey of professional growth and personal development. Don't miss out on this exciting chance to make a difference in the lives of our customers. Feel free to call the office on (phone number removed) or send your CV to (url removed) for more information.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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