Housekeeper
Village Hotels
£7.00-11.84 per hour
Whitehill Way, Swindon SN5 7DN, UK
- Respectful managers
About the job
Job description from Village Hotels
Our Housekeeping team play a critical role in making sure our guests are wowed when they walk in to one of our fabulous hotel bedrooms. For us, cleanliness is key and we look for Housekeepers that leave no pillow unturned, no draw unchecked and no bed creased. Our hotel housekeeping teams are full of fun, energetic people who always look to go one step further.
"Our Swindon hotel is the perfect base for exploring Wiltshire and the surrounding areas.
Village Swindon is located in the middle of the North Wessex Downs and the Cotswolds, and can be easily reached via the M4 and A419 – perfect for a family day out in the countryside.
Closer to home, Swindon has great shopping, including the popular Swindon Designer Outlet."
But what we need from you…
-Always looking to go one step further and exceed expectations
-Enjoys learning about our guests to make their experience personal
-Able to work fast and efficiently without compromising on standards
-Have a good eye for detail
-Able to work as part of a team and create great relationships with other departments
-Relish the responsibility and truly own your performance, getting a real buzz from our success and customer satisfaction.
-An infectious smile and an awesome personality!
Come and be part of something new & something special - Work, Grow & Play the Village Way!
About Village Hotels
Village Hotels is a hotel operator.
Perks of working at Village Hotels from Village Hotels
- 👟 2 Complimentary Leisure Club Memberships worth £1500 per year
- 🏠 Overnight stays at Village Hotels starting from £35
- 🍔 50% OFF Food and Drink on or off shift at any Village Hotel
- 😎 Exciting training platform with gamified learning
- 💷 Discounts and cashback offers on many High Street Brands
- 👍 A range of Well-being and Healthcare benefits
- 🧠 Mental Health days and support
- 💰 Financial wellbeing support
- 😍 Flexible working hours
- 🥳 Regular team events with our BIG People days monthly
- 🤑 Excellent Reward and Recognition Incentive schemes
- 🏆 Anniversary rewards for key milestones of service
- 🏝️ Holiday Purchase scheme
- 🎂 Birthday day off
- 🌱 Electric car salary sacrifice scheme
- 👪 Family friendly benefits
- 🤰 Enhanced maternity and paternity pay
Pay Explainer from Village Hotels
The pay range for roles at Village Hotels is dependent on age and seniority.
Team members
- 21+ year olds are paid £11.44 per hour
- 18-20 year olds are paid £8.60 per hour
- 16-17 year olds are paid £7 per hour
Team Leaders
- £11.69 per hour
Assistant managers
- £11.84 per hour
What Village Hotels employees say
219 Village Hotels employees have taken the Breakroom Quiz and told us what it’s really like to work there. Here’s everything they have told us:
Breakroom Rating for Village Hotels
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Village Hotels pay housekeepers enough to live on?
Most people are not paid a living wage.
How we know this
83% of people say they are paid below the Real Living Wage for where they live.Based on data from 12 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Village Hotels pay housekeepers market rates?
Only some people are paid above average for their job.
How we know this
58% of people are paid below average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get sick pay
Do Village Hotels pay housekeepers sick pay?
No. Most people don’t get proper sick pay.
How we know this
91% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 11 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do housekeepers at Village Hotels do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
90% of people report that they don’t do extra unpaid work.Based on data from 10 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do housekeepers get of their shift pattern at Village Hotels?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 100% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 11 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do housekeepers at Village Hotels worry about hours?
Some people worry about getting enough hours.
How we know this
55% of people report they worry about getting enough hours.Based on data from 11 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do housekeepers at Village Hotels get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
73% report that their manager gives them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it for housekeepers to book a holiday at Village Hotels?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 10 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Village Hotels managers change housekeepers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
40% of people say their manager changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Workplace
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Okay
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Only some people feel treated with respect
Do housekeepers at Village Hotels feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
50% of people say they’re not treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people are stressed
Is it stressful for housekeepers to work at Village Hotels?
Most people feel stressed here.
How we know this
83% of people say they often feel stressed at work.Based on data from 12 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people recommend their team
Do housekeepers at Village Hotels recommend working with their team?
Only some people recommend working with their team.
How we know this
67% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do housekeepers get enough training when they start at Village Hotels?
Some people did’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are housekeepers given support to progress at Village Hotels?
Most people aren’t given support to progress here.
How we know this
In the last year, 90% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do housekeepers think Village Hotels head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 11 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do housekeepers feel well informed about how Village Hotels is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
70% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Village Hotels job reviews
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Best thing
Colleagues and some guests
Worst thing
Poor pay, inaccessible benefits, aggressive customers and no support from management or the company with those individuals
Village Hotels Employee, October 2024
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Best thing
People I work with are great
Worst thing
State rooms are left in
Village Hotels Housekeeper, April 2024
Breakroom’s rough guide to being a housekeeper
Housekeepers
Housekeepers carry out general cleaning of hotels and homes
What you’ll do as a housekeeper:
- Do general cleaning in hotels and properties
- Make beds and replace linen and towels
- Vacuum carpets, clean upholstery and clean bathrooms
- Follow Health and Safety guidelines
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Physical activity
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
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About this pay
CloseAdditional pay info from Village Hotels
The pay range for roles at Village Hotels is dependent on age and seniority.
Team members
- 21+ year olds are paid £11.44 per hour
- 18-20 year olds are paid £8.60 per hour
- 16-17 year olds are paid £7 per hour
Team Leaders
- £11.69 per hour
Assistant managers
- £11.84 per hour